Bewertung
4,6
Hervorragend · von 5 Sternen
Unternehmensdienstleistungensantaferelo.com
Santa Fe Relocation Erfahrungen
4,6von 5 · Hervorragend
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
1.501
34 in den letzten 12 Monaten
Unternehmensdienstleistungen
67%
Anteil 5-Sterne-Bewertungen
Bewertungen (1.501)
34 in 12 MonatenIhre Stimme
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CM Saini
Verifizierte Bewertung
I am extremely disappointed with the…
Very disappointing experience — shipment delayed beyond the promised timeline I am extremely disappointed with my experience with Santa Fe Relocation. According to the quotation provided to me, the expected delivery timeline for my household goods was 10–12 weeks. My household goods were packed on 20 May 2026, and it has now been 13+ weeks, yet I still have not received my shipment. What makes the situation even more frustrating is the lack of communication and response. I have contacted Jazreen Guzman, Doris Lim, and the SF SG CSE team multiple times, but I have not received a satisfactory response or a clear update on the status of my shipment. A relocation company should provide reliable timelines and, when delays occur, proactively communicate with the customer. Unfortunately, neither has happened in my case. I am still waiting for: * A clear explanation for the delay * The current status of my shipment * A confirmed delivery date * A proper response to my follow-ups This has been a very stressful and disappointing relocation experience. I hope Santa Fe Relocation takes this seriously and improves its communication and shipment management.
0
Dr. Jeremy SAMPSON
Verifizierte Bewertung
We were presented with a very…
We were presented with a very competitive quotation. The packing and removal was swift and effective with superb after service care. All communications were conducted in excellent English. This all made moving back to the UK far less stressful. Santa Fe Relocation offered outstanding service and quality.
0
Robin
Verifizierte Bewertung
Made the move unnecessarily stressful
This is possibly the worst moving company ever. The dedicated moving specialst I was assigned to was consistently on holiday. The team didnt give clear instructions on documents that needed to be provided. This added an avoidable delay of 4 weeks on my shipment. They are the middle man, I had to wait an additional 2 weeks for them to find a truck for my shipment. In total, it has been 6 weeks from the original packing date. I am moving from Edinburgh to Paris. Its not far and it shouldn't be such a logistical nightmare. I still haven't received my stuff as we speak! Highly don't reccomend. STAY AWAY if you can. My colleagues also had a similar experience, which is so frustrating. This wasnt a one off "bad day", their service is genuinely horrible.
0
Kate Thompson
Verifizierte Bewertung
Expensive and terrible
I’ve used Santa Fe twice (not by choice) for international house moves. They are expensive and terrible. The move timing kept changing last minute, we had a lot of damage to our items (all too low level to justify making a claim but still very annoying and showing a complete lack of care), our coordinator was blatantly rude to us multiple times and they subcontracted many of the tasks with no responsibility for mistakes made by their subcontractors either. Avoid.
0
Kimi Kakiuchi
Verifizierte Bewertung
【theft】The company will cover it up.
I wouldn't even give them one star. I paid Santa Fe Philippines a hefty sum of money, and my valuable bag was stolen. What's even more shocking is that they refused to admit to theft; instead, they shifted the blame to the customer, saying, "You opened it yourself, didn't you?" They seem to have decided to ignore all my emails, as I haven't received any response. A system that conceals theft and robbery should never be tolerated. This is a company to be suspicious of. Santa Fe Philippines is so cowardly and despicable.This response raised questions about the integrity of London and its FIDI membership. Update: I was standing right there. I watched every single detail as my precious bag was carefully packed and the box was sealed tight with tape. I trusted you with it. Yet, when the shipment finally arrived at my new home, that seal was broken, and my bag was simply gone. Stolen. That is the only absolute fact.Is it my fault that it wasn’t listed on the initial paperwork? I simply trusted your brand and left the entire procedure in your hands. Because Santa Fe is a FIDI-affiliated company, I truly believed you were different from minor local movers and that you would handle a theft case with absolute integrity. I deeply regret putting my full trust in you.You claim publicly that your "operations team in the Philippines" reviewed this. However, this is the exact email I received privately from your Country Manager in the Philippines: "I’ve just concluded gathering the facts from the origin and destination teams about the claim on the missing bag and have come to the conclusion that the circumstances surrounding the claim would not require a full investigation at a local level..." The head of your Philippine office explicitly refused to do a full investigation. Instead of just sending a single email to close the case with "no irregularity," why can't you actually do a proper investigation? Why won't you check the CCTV / security camera footage or question the handlers to see who stole my bag?Reviewing paperwork behind a desk is not an investigation. If a sealed item is stolen and your only response is to read your own reports, then internal theft within your network goes completely ignored and protected by your corporate system.It was never about the money or insurance claims. You can replace money, but you can never return the irreplaceable item and memories your system chose to ignore. I am just deeply heartbroken and left with a profound sense of loss. What makes this case even more difficult to understand is that this was not one of dozens of boxes. The missing bag was packed in the only additional box that I requested on February 25, 2026. Only one box was packed and shipped that day. I am not asking Santa Fe to investigate an entire household shipment containing dozens of boxes. I am asking you to trace one specific box. How can the contents of that single box fail to appear correctly on the packing documents? Where was that box opened? At what point could the item have been removed? These are the very questions that should have been investigated. Instead, I was simply informed by email that there was "no abnormality" and that no full investigation was necessary. As the company responsible for the shipment while it was in your care, do you truly have no idea where such a removal could have occurred? If you cannot even identify the possible points at which a sealed shipment might have been opened, how can customers trust that the same thing will not happen again? This case is not only about my loss. It is about whether your investigation process is capable of identifying and preventing the same incident from happening to future customers who place their trust in Santa Fe.
0
Die Akte
Antwortet zügig
Typische Antwortzeit unter 7 Tagen. Beantwortet 45 % der negativen Bewertungen.
Alternativen zu Santa Fe Relocation
Unternehmensdienstleistungen-Ranking →Häufige Fragen zu Santa Fe Relocation
Ist Santa Fe Relocation seriös?
Santa Fe Relocation erreicht aktuell 4,6 von 5 Sternen aus 1.501 unabhängigen Bewertungen — Gesamturteil „Hervorragend“. Zur Einordnung: der Firmensitz (1 Lyric Square, W6 0NB London, GB) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Santa Fe Relocation?
Kundinnen und Kunden bewerten Santa Fe Relocation im Schnitt mit 4,6 von 5 Sternen („Hervorragend“) auf Basis von 1.501 Bewertungen. 34 davon stammen aus den letzten 12 Monaten.
Wo hat Santa Fe Relocation seinen Sitz?
Santa Fe Relocation hat seinen Sitz in 1 Lyric Square, W6 0NB London, GB. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Santa Fe Relocation gibt es?
Die bestbewerteten Anbieter in der Branche Unternehmensdienstleistungen sind Bpost (4,2 von 5), VFS Global (4,2 von 5), Too Good To Go (3,6 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Santa Fe Relocation beansprucht?
Nein. Das Profil von Santa Fe Relocation ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Santa Fe Relocation hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Santa Fe Relocation auf Bewertungen?
Santa Fe Relocation: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann Santa Fe Relocation negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.