Bewertung
1,3
Schlecht · von 5 Sternen
Finanzinstitutsantanderconsumer.co.uk
Santander Consumer UK plc Erfahrungen
1,3von 5 · Schlecht
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
218
58 in den letzten 12 Monaten
Finanzinstitut
1%
Anteil 5-Sterne-Bewertungen
Bewertungen (218)
58 in 12 MonatenIhre Stimme
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Steve
Verifizierte Bewertung
Absolutely unacceptable
Absolutely unacceptable. I'm writing this whilst being on hold for 47 min and counting........
0
John
Verifizierte Bewertung
I wish there were negative numbers …
I wish there were negative numbers on the stars, 1 is way too good for this set of clowns. I had a car on a PCP with them, I did a voluntary termination at 50%. Their collection agents got in touch to collect car and failed to turn up on the day. Another appointment was made and again they didn’t show. The third appointment was made and they did turn up. The guy was really good, he checked over the car with a fine tooth comb, he said he couldn’t see any damage, the car was fine. The paperwork was signed and off he went. The car arrived at their chosen auction site later the same day, the very next day I received a letter from Santander stating my car needed £2019 of refurbishment work, they didn’t specify what the work was. I have escalated this to the Ombudsman, dealing with Santander is impossible. AVOID THIS COMPANY AT ALL COSTS.
0
Mrs Blake
Verifizierte Bewertung
No one responds to emails and can be …
No one responds to emails and can be on the phone for hours trying to get through to someone. At end of car finance and you have right to hand back car, they won’t take it and only want the balloon payment so they will take you to court for the balloon payment even though you have constantly contacted them to collect the car
0
Jay
Verifizierte Bewertung
I want to share what these idiots did…
My experience with these suggests that even regulated companies do not follow protocol. The hell these have put me through. The amount of complaints I have had to make about the staff members, the level these robots will go to to work against you and refuse point blank to help or offer any customer service. I had arranged a Voluntary termination that on the day I tried to cancel due to outstanding balance I thought I would just rent out my caravan instead! I was advised I could not stop this action because it had " already been sold" .... I was not behind on payments just couldn't continue with all the hidden costs each month. So I had to hand my keys over... Within days my caravan was up for sale on the same park that claimed " they were not buying it back" but also it was up for sale with these being the finance providers! I had a outstanding balance that they agreed could be paid over time, there were lots of issues in my paperwork they provided me between the park and satander they had lied about income and out goings falsified my signature on a few pages failed to use my actual bank statements and played guessing games of outgoings. Please DO NOT Ever VT with this company they will play it down tell you stories how some people pay 1p a month how its absolutely fine to do because it is not!!,all they want is you to fall into that trap to not only continue to profit off you but to let some other poor soul take finance out at the same time so two people paying for one item . It was car finance that I was provided with. They refused to answer about false information they had provided etc so I went to the ombudsman and made a agreement with satander to do what they offered "token payments " Please do not ever take this offer. We agreed that while the investigation is going on I will make regular token payments anything from £1... I arranged to pay £100 a month. Santander sent me there details and I stuck to what I believe was the agreement. A few weeks in i receive a letter that left my confused so I called a employee P bizarrely called me a liar said there was no agreement and " you must of found our details on line"..... I was left speechless!! He was so rude . They had referred me to there solicitor and broke the agreement I had made! I sent all the correspondence that confirms i was no liar. They rejected my complaint refused to speak to me hours upon hours of trying to speak to the right person. Refusing to investigate what has happened only suggests guilt to me. This nonsense has continued for 10months. I have been paying a company that have happily taken my "agreed" amount each month yet the same time refuse to speak to me just say ...." call there solicitor " I have never received a single letter from there solicitor I only had the number from these idiots and when I have been put straight through on the phone the poor solicitor has no idea who I am! M in recovery is the person who made this arrangement with me but when I finally got to speak to her last month she claims it was not a agreement but agreed she was the person who set it up with me and who sent me there payments details 💡!! Please avoid this company as its just absolute corruption. I understand a VT effects your over all credit until cleared but the way I have been treated is criminal . I have continued to make months of payments, receiving letter after letter from this company very threatening letters ..... when I call I am over 2 hours on the phone going from person to person being told" contact the solicitor " yet they have asked me to call yet the person sending these letters won't actually speak to you! That makes me question if it is a real person or just a name used on these scar mongering letters! To end this months and months of stress the ombudsman is upholding my complaint!!!🙏 So if you know these big companies are doing wrong by you do not give up! And finally santander ..... you were and have been found to be irresponsible lenders
0
mcuk
Verifizierte Bewertung
Beyond Frustrating
I ended my lease agreement early with Volvo Financial Services, (joint venture with Santander) on the settlement figure, and had the car collected with no issues. However, the administrative follow-up has been an absolute nightmare. I spent three weeks trying to get them to take the final payment so I could officially close down my account. Despite being assured a pending direct debit wouldn't go out, it did. When I called to complain, I was told it would be offset against the balance, but a week later nothing had changed. I was assured again it was being handled, yet nearly four weeks later, the payment situation is still unresolved. Looking at other reviews, this disconnect in communication seems to be a recurring issue. In the end, I had to cancel the direct debit myself to stop payments for a vehicle I no longer even have. It is beyond frustrating to have to constantly chase a finance company just to pay what you owe them and close an account.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
Alternativen zu Santander Consumer UK plc
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Ist Santander Consumer UK plc seriös?
Santander Consumer UK plc erreicht aktuell 1,3 von 5 Sternen aus 218 unabhängigen Bewertungen — Gesamturteil „Schlecht“. Zur Einordnung: der Firmensitz (Santander House, RH1 1SR Redhill, GB) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Santander Consumer UK plc?
Kundinnen und Kunden bewerten Santander Consumer UK plc im Schnitt mit 1,3 von 5 Sternen („Schlecht“) auf Basis von 218 Bewertungen. 58 davon stammen aus den letzten 12 Monaten.
Wo hat Santander Consumer UK plc seinen Sitz?
Santander Consumer UK plc hat seinen Sitz in Santander House, RH1 1SR Redhill, GB. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Santander Consumer UK plc gibt es?
Die bestbewerteten Anbieter in der Branche Finanzinstitut sind Klarna (4,4 von 5), Revolut (4,7 von 5), Freecash (4,8 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Santander Consumer UK plc beansprucht?
Nein. Das Profil von Santander Consumer UK plc ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Santander Consumer UK plc hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Santander Consumer UK plc auf Bewertungen?
Santander Consumer UK plc: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Santander Consumer UK plc negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.