Bewertung
2,3
Mangelhaft · von 5 Sternen
Sarenza Erfahrungen
2,3von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
17
0 in den letzten 12 Monaten
Schuhgeschäft
12%
Anteil 5-Sterne-Bewertungen
Bewertungen (17)
0 in 12 MonatenIhre Stimme
Erfahrung zu Sarenza schreiben
Α. Α.
Verifizierte Bewertung
Drop in service quality
I was ordering quite regularly from Sarenza three years before and was satisfied with their service. I ordered again two months ago, I paid 20 euros express delivery (which in the end was was not express at all, arriving after a week) for a pair of shoes and was sent different sizes for right and left shoe! Apparently the same mistake had happened before, as there was a paper inside the box, indicating the fault. After numerous emails and two months after, they returned to me only the shoe value and not the shipping costs. Such a drop of service quality, never ordering again! Update: Immediately after posting this review, the 20 euros shipping costs were refunded
0
Vitória Pimenta
Verifizierte Bewertung
Fiz uma encomenda dia 22 de novembro
Fiz uma encomenda dia 22 de novembro, hoje é dia 26 de dezembro ainda não a recebi. A encomenda está desde dia 6 de dezembro no mesmo sítio, não sei a fazer o quê, porque não sai do mesmo sítio. Não aconselho a comprarem nesta loja. Dizem que entregam em 4 dias, e já faz mais de um mês e ainda não recebi a encomenda.
0
Anonym
Verifizierte Bewertung
Big issues with delivery...
I placed an order on 24/11/2023 and on 12/12 still hadn't received it. I contacted customer service and apparently there had been an error in the delivery address transmitted to the carrier. They issued a refund for the shipping cost and told me they had provided the right address to the carrier and the package would be delivered as soon as possible. 20/12/23 and still no package. I contacted customer service again and they answered the package was already on its way back to their warehouse, and had been returned because the carrier was not able to contact me to deliver the package. No one tried to contact me.... They cancelled the order and issued a refund saying I would have to place a new order if I was still interested in the items. Very disappointing as the order was placed on black friday and now the sale is no longer active....
0
Tania
Verifizierte Bewertung
Bad customer service
Bad customer service - no response either by email, by contact center or phone. Can't get my return label to return the shoes, and no answer...
0
Mariana
Verifizierte Bewertung
Péssimo serviço de apoio ao cliente
Fiz 1 encomenda, demoraram mais de 1 mês para a entregar. Contactei várias vezes o apoio ao cliente e não obtive resposta. Poucos dias depois de ter pedido o cancelamento da encomenda pelo atraso e falta de comunicação, recebi-a em casa. Agora estou a tentar devolver alguns artigos e não consigo aceder à etiqueta de devolução. Voltei a contactar o apoio ao cliente inúmeras vezes e não respondem. Péssimo serviço de apoio ao cliente. Recomendo que evitem comprar neste site.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
FR
Alternativen zu Sarenza
Schuhgeschäft-Ranking →Häufige Fragen zu Sarenza
Ist Sarenza seriös?
Für Sarenza liegen bisher 17 öffentliche Bewertungen vor (2,3 von 5) — für ein abschließendes Urteil ist die Datenlage noch dünn. Zur Einordnung: Unternehmenssitz: FR. Prüfen Sie zusätzlich Impressum und Vertragsbedingungen.
Welche Alternativen zu Sarenza gibt es?
Die bestbewerteten Anbieter in der Branche Schuhgeschäft sind Boozt (4,1 von 5), PAVERS (4,9 von 5), I SAW IT FIRST (2,6 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Sarenza beansprucht?
Nein. Das Profil von Sarenza ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Sarenza hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Sarenza auf Bewertungen?
Sarenza: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Sarenza negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.