Bewertung
1,3
Schlecht · von 5 Sternen
Shopandship Erfahrungen
1,3von 5 · Schlecht
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
100
55 in den letzten 12 Monaten
Unternehmen
1%
Anteil 5-Sterne-Bewertungen
Bewertungen (100)
55 in 12 MonatenIhre Stimme
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Amy Mathieson
Verifizierte Bewertung
I cannot begin to express how little I…
I cannot begin to express how little I recommend this company. They lost a package that was over a metre long. Their customer service is non-existent. They make refunds non existent either. If you desire a package at all, the entire point of their service, stay as far away from them as you can. Absolutely phony of a company
0
Elissa
Verifizierte Bewertung
Worst forwarding service ever
Worst forwarding service ever. I actually think its a scam. I ordered a package from Australia through their Turkey address. Arrived to Turkey, no one picked it up. Tried contacting their customer service, there was only a guy called Dani, who barely ever responds. Until my package got reshipped back to origin. Such a waste of time. Do not use their services!
0
Wundering Whi
Verifizierte Bewertung
Accepted the same product for over a…
Accepted the same product for over a year, then refused it under a mismatched rule and refused to explain. I used Aramex Shop and Ship for over a year to receive non-prescription methylene blue lozenges (Troscriptions Just Blue). Multiple previous shipments were accepted and delivered without any problem. On the latest shipment (reference 5f05b1), they suddenly refused it. The only reason given was a restriction covering “Prescription Drugs and prescription medication.” The product is not a prescription drug. It is a dietary supplement. That restriction does not apply. I asked them repeatedly and formally in writing to provide the exact entry from their published Unacceptable Materials list that covers a non-prescription supplement. They never provided one and closed the case. They also promised a specialist would respond within 24 hours and then failed to follow through. This is inconsistent and unjustified. A company that accepts the same product for over a year and then refuses it under a rule that does not match the item, while refusing to produce the specific published justification, cannot be relied upon. I have a long history of purchasing the same category of non-prescription methylene blue products from Amazon (liquids, powder, and currently gummies shipping to Jeddah). Amazon treats this category as acceptable. Aramex previously did as well — until they suddenly changed position without explanation. I have closed my account. Customers should be aware that acceptance of an item in the past is no guarantee it will be accepted again, and that formal requests for the specific policy citation can simply be ignored.
0
Alwash Tamara
Verifizierte Bewertung
Very disappointing experience with Shop…
Very disappointing experience with Shop & Ship Turkey. My shipment was sent to the official Shop & Ship Turkey receiving address. DHL later informed me in writing that the recipient in Turkey did not respond to their messages or telephone calls regarding customs clearance. I also tried repeatedly to contact Aramex / Shop & Ship Turkey, but I did not receive effective assistance in time. As a result, my shipment remained in Turkish customs and significant storage and terminal charges accumulated. I have opened a formal complaint and requested Shop & Ship Global to investigate the Turkey branch and take responsibility for the financial consequences caused by the lack of response. I hope Shop & Ship Global resolves this issue fairly and urgently.
0
Ria Naydenova
Verifizierte Bewertung
Wedding dress delivery from hell and the membership trap
I ordered my wedding dress from a shop in South Korea to be delivered to Bulgaria, Europe. The package was taken to London first. It was then given to DHL by Shop&Ship to deliver from London to Bulgaria and it got stuck in UK customs for more than a week, no explanation offered. One day, I got an update from DHL that the package is being returned to the sender because of inconsistent information. I wasn't notified at all about the situation by S&S. I had to investigate the matter on my own, all the while begging DHL to hold and not send back yet, since S&S weren't responding to ANY of the tickets I left on their website. Turns out they had undervalued the dress on the customs declaration by MORE THAN 10 TIMES. Which, by the way, is so completely pointless as the commercial invoice (which customs agents usually require) contains the actual amount I paid for it. So anyone with eyes is going to notice the discrepancy right away. I've no idea if it's carelessness on their part, or if there's another reason for it, but it resulted in a lot of unnecessary drama. After a nightmarish week, trying to get in touch with S&S to correct the customs declaration, exchanging emails back and forth with DHL, I contacted the Bulgarian Aramex representative (Aramex is the parent company). The Bulgarian Aramex office was absolutely marvelous - they did the impossible to resolve a situation, which was absolutely not their fault to begin with, and THEY called ME every day to update me. So 5/5 for those guys. They were really kind and professional, and they succeeded in getting my package delivered (even if a month overdue, but again, not their fault). I will definitely be using them again. But Shop&Ship's support - crickets. I'm still waiting on a reply to tickets I sent a month ago. Their system is so buggy, I'm not even sure any agents actually receive them. I wasn't going to leave a review, because I figured that my good experience with the Bulgarian Aramex office made up for my bad experience with S&S Global. However, I tried to cancel my active membership plan with S&S today as I don't plan on using them again - and every time I press on "Cancel Active Membership" I get automatically logged out. And on the desktop version, when I try to log in again, I get an error message and an access denied screen. I don't want to bug the guys at my local Aramex office again, so I had to go and block all future payments to S&S with my card provider since they are apparently refusing to cancel my membership. This is ridiculous and verging on scammy. Not to mention the absurdity of having to pay a monthly subscription for a delivery service when you pay for shipping anyway. Just a word of warning to anyone thinking to using Shop&Ship - save yourselves a lot of headache and don't.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
US
Häufige Fragen zu Shopandship
Ist Shopandship seriös?
Shopandship erreicht aktuell 1,3 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Schlecht“. Zur Einordnung: Unternehmenssitz: US. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Shopandship?
Kundinnen und Kunden bewerten Shopandship im Schnitt mit 1,3 von 5 Sternen („Schlecht“) auf Basis von 100 Bewertungen. 55 davon stammen aus den letzten 12 Monaten.
Ist das Profil von Shopandship beansprucht?
Nein. Das Profil von Shopandship ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Shopandship hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Shopandship auf Bewertungen?
Shopandship: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Shopandship negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.