Bewertung
1,5
Mangelhaft · von 5 Sternen
Schuhgeschäftsorelfootwear.co.uk
SOREL Erfahrungen
1,5von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
247
60 in den letzten 12 Monaten
Schuhgeschäft
1%
Anteil 5-Sterne-Bewertungen
Bewertungen (247)
60 in 12 MonatenIhre Stimme
Erfahrung zu SOREL schreiben
Cornelia Holmes
Verifizierte Bewertung
I am extremely disappointed with how…
I am extremely disappointed with how SOREL handled my missing $190 order. OnTrac’s tracking shows that my package was delivered at approximately 2:26 PM, but I did not receive SOREL’s email notifying me that the package had been delivered until 3:38 PM — more than an hour later. I have security-camera footage showing the delivery. Someone was home at the time, the front door was open, and the driver left the package outside without knocking or ringing the doorbell. I also have footage showing the package subsequently being taken. I contacted SOREL immediately and requested a replacement or refund. Instead, I was told that because the package was stolen, SOREL would not provide either and that I should contact law enforcement and potentially my homeowners/renters insurance. I also contacted OnTrac and opened a formal investigation regarding the delivery. SOREL case #01335534; OnTrac case #18819857. What frustrates me most is that SOREL chose the carrier used to deliver my purchase, yet when I did not receive the merchandise I paid for, I was left with the entire $190 loss. I understand that package theft can occur, but I strongly disagree with how SOREL handled the situation. Other retailers I have dealt with have investigated missing packages and offered replacements or refunds rather than simply leaving the customer without the merchandise or the money. At this point, all I am asking for is simple: replace the merchandise I purchased or refund my $190. I will update this review if SOREL resolves the matter.
0
Natasha Berlinski
Verifizierte Bewertung
If I could give zero stars, I would
If I could give zero stars, I would. I ordered four pairs of shoes from SOREL, costing over £300. When my order wasn’t delivered, I contacted customer service and was told that an investigation would need to be opened and that I would have to wait seven days. I made it very clear that I did not want a refund. I didn’t want my money back — I wanted the shoes I had ordered. I also didn’t want to wait seven days for an investigation when I was simply trying to get my order. When I called customer service to try to resolve the situation, the experience was extremely disappointing. The lady I spoke to was rude and dismissive. At one point, when I was expressing my frustration about the situation and the lack of help, she told me, “we are not robots.” She also spoke to me about their SLAs, which frankly are not my concern as a customer. I expect a company to deal with my issue and communicate with me appropriately. Despite me specifically saying that I did not want a refund, SOREL refunded the order anyway. I then went online to place the order again, only to discover that the shoes I particularly wanted were now out of stock. So because of the way SOREL handled the situation, I lost the opportunity to purchase the items I originally wanted. Since then, I have repeatedly tried to contact customer service to get this resolved. I have followed up by email and have simply been ignored. I am still waiting for someone to actually take responsibility and respond properly. The shoes themselves may be nice, but unfortunately that means very little when the customer service is this poor. My experience has been incredibly frustrating from beginning to end: an undelivered order, being ignored, being told to wait seven days, having a refund issued against my wishes, losing the items I wanted because of this, and then being ignored again when trying to resolve it. If you are considering buying from SOREL, I would strongly recommend thinking twice. If everything goes smoothly, perhaps the shoes are great — but if you have any kind of problem with your order, my experience suggests you should expect extremely poor customer service and very little support. I genuinely wish I could give this company zero stars.
0
Beautifuk
Verifizierte Bewertung
I will not bother to call Sorel
I will not bother to call Sorel. Since from what I see, they are just rude and unhelpful. Their shoes melted next to a beautiful pair of boots. I had and a nice pair of rocket dog. Sneakers ruining both of them plus the shoes obviously are no good. Why is this company still in business?
0
janet lisichkova
Verifizierte Bewertung
The trainers are really good quality…
The trainers are really good quality and look great. Unfortunately, I had to return them because they were too small for me. The company was very helpful and responded quickly to my email, which I appreciated. The refund process is taking a little longer than expected as the warehouse is based in France, but overall I’m satisfied with the service and would recommend them.
0
LO
Verifizierte Bewertung
I ordered a pair of sneakers
I ordered a pair of sneakers, size 8.5 and the confirmation on my order stated 7.5. I phoned the same day as my order and was refused a return as it was a sale item. I rechecked my original order and it stated 8.5. Obviously the order taker in error processed my order and I have a pair of sneakers I can't wear. I cannot trust Sorel to properly process an order.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
Alternativen zu SOREL
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Ist SOREL seriös?
SOREL erreicht aktuell 1,5 von 5 Sternen aus 247 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: der Firmensitz (Northwest Science Park Drive 14375, 97229 Portland, US) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden SOREL?
Kundinnen und Kunden bewerten SOREL im Schnitt mit 1,5 von 5 Sternen („Mangelhaft“) auf Basis von 247 Bewertungen. 60 davon stammen aus den letzten 12 Monaten.
Wo hat SOREL seinen Sitz?
SOREL hat seinen Sitz in Northwest Science Park Drive 14375, 97229 Portland, US. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu SOREL gibt es?
Die bestbewerteten Anbieter in der Branche Schuhgeschäft sind Boozt.com (4,4 von 5), PAVERS (4,7 von 5), I SAW IT FIRST (4,3 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von SOREL beansprucht?
Nein. Das Profil von SOREL ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann SOREL hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet SOREL auf Bewertungen?
SOREL: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann SOREL negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.