Spaceship.com Erfahrungen

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Concerned Seller

US · Heute

Verifizierte Bewertung

I tried contacting support about this

I tried contacting support about this, but no, they are incapable of understanding the most mundane things, so here are my concerns as a 1 star review. This is regarding the "buy now" and "lease to own" checkout links for domain sellers. The checkout process for buyers, who are typically non domainers, is actually very non intuitive and acts as an unnecessary barrier, and hindrance, for buyers to proceed with the purchase. First of all, after clicking the buy now link and proceeding from the cart, the buyer can't locate the sign up link easily when proceeding from the cart. The checkout flow is ridiculous in that it assumes such a buyer, coming from a sales lander, would have an existing account on an obscure domain website that they never heard of before. They should be shown the sign up form. Currently, the sign up link is squirrelled far away, below the visible screen, and then right at the bottom of a long login modal, and worse it is in entirely unreadable in tiny text. Why? Is the aim to deter a sale? Because you are achieving that very easily. The sign up modal, not login modal, must be the first thing shown and visible. Put the login link at the bottom of the modal instead, if you insist on it. Then secondly, blocking the purchase from proceeding beyond the cart because you expect everyone to be a domainer, and to somehow be aware that they need to provide registrant info, is ridiculous. At this point the buyer is abandoning the cart because, first, they had to jump through hoops to sign up because they were unable to see where the hell the signup link is, then they are being told to proceed with a purchase that they can't complete because apparently they didn't provide registrant details, even though they were never asked for it to begin with, and no where are they prompted in the checkout flow to enter those registrant details, and now unintuitively must once again abandon their cart and somehow magically know to navigate to some arbitrary location in a new account they created, no link to it or anything, then enter those details, and somehow have the patience to figure all of this out and then happily return to the cart to complete the purchase. Not happening. Can you see how ridiculous this is? This setup is so ridiculous. Your support clearly took offense from the above. This is stopping sales, not helping buyers to complete them. Worse still,if the buyer is a non-English speaker, like a Saudi national and there is poor UX, no ease of use. Forget about having Google translate on your site... its nice, cool, I get it. How does that help if your checkout flow and UX sucks and he can't see where to sign up? Come on man. Make this easy for a buyer who wants a seamless process. Think of buyers as people who don't have an existing account, people who are literally non domainers trying to buy a domain from a domain seller via your site. Think of ease of use, better UX, for non English speakers - let them see a sign up form easily, let them proceed to enter their registrant details in the checkout flow. Don't overcomplicate things thinking you have created something sophisticated - dude, it's not sophisticated at all, it's just a pain. If you want the buyers registrant details, just let the buyer either enter it on the checkout screen - no links to enter it elsewhere or other nonsense - or just don't require it at all. Stop sabotaging sellers domain sales with this nonsense. How many abandoned carts are out there that you don't know why they actually abandoned their purchase? It doesn't affect you, but it does affect domain sellers. Please make these improvements as a matter of priority.

1. September 2026

Spaceship.com

Antwort des Unternehmens · 1. September 2026

Hello, We’re sorry to hear that the checkout experience has been frustrating, and we appreciate you taking the time to provide such detailed feedback. Regarding language support, you can change the website language by clicking the globe icon in the top-right corner and selecting your preferred language under the Language section. We understand that not all languages are currently available, and we recognize how important broader language support is for providing an accessible experience to customers around the world. Expanding our language options is an ongoing effort. As for the registrant/contact details, if these details are required for the purchase, the relevant form should be presented as part of the process. We’d be happy to take a closer look at what you’re seeing on your end. You’re welcome to provide a screenshot through the existing ticket, as our Team requested, so we can investigate this further. Regarding the visibility of the Sign Up option, we’ve noted your feedback and passed it along to our Team for consideration. For any further assistance, please continue communicating with our Team through the existing ticket. We’ll be glad to review the details and investigate further. Best regards, Spaceship Team

N K

US · Gestern

Verifizierte Bewertung

Straight forwards

Straight forwards, very fair pricing

31. August 2026

DALE MORELLA

US · Gestern

Verifizierte Bewertung

So simple!!!

31. August 2026

Carsten H.

US · Vor 2 Tagen

Verifizierte Bewertung

I love Alfred

30. August 2026

Jishnu S

US · Vor 2 Tagen

Verifizierte Bewertung

Service

Awesome experience with domain transfer and their services are amazing.

30. August 2026

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Ist Spaceship.com seriös?

Spaceship.com erreicht aktuell 4,0 von 5 Sternen aus 4.239 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: der Firmensitz (4600 E Washington Street, Suite 300, AZ 85034 Phoenix, US) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.

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Kundinnen und Kunden bewerten Spaceship.com im Schnitt mit 4,0 von 5 Sternen („Gut“) auf Basis von 4.239 Bewertungen. 652 davon stammen aus den letzten 12 Monaten.

Wo hat Spaceship.com seinen Sitz?

Spaceship.com hat seinen Sitz in 4600 E Washington Street, Suite 300, AZ 85034 Phoenix, US. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.

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Ist das Profil von Spaceship.com beansprucht?

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