Bewertung
1,6
Mangelhaft · von 5 Sternen
Spotify Erfahrungen
1,6von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
5.797
1.017 in den letzten 12 Monaten
Hobbygeschäft
6%
Anteil 5-Sterne-Bewertungen
Bewertungen (5.797)
1.017 in 12 MonatenIhre Stimme
Erfahrung zu Spotify schreiben
Peter Cal
Verifizierte Bewertung
Fullkomligt usel support
Fullkomligt usel support. Helt plötsligt gick det inte att fortsätta lyssna på en ljudbok. Fel region sas det. Tog kontakt med supporten, den förste försvann i 1 timme och kom aldrig tillbaka.De fick mig till att göra massa saker tex starta om, ladda ner appen igen, ta bort cache etc. Efter 2 timmar och 15 minuter får jag svaret att de är medvetna om problemet. Där försvann tilltron.
0
Client
Verifizierte Bewertung
Extremely disappointing experience with…
Extremely disappointing experience with Spotify Premium Family support. I have been a Spotify customer for several years and I manage a Premium Family plan allowing up to 6 members. My plan currently has only 4 members, yet Spotify is now preventing me from adding any new members. The issue was reported to Spotify Support on August 29, 30 and 31, 2026. Several different people have successively encountered the same restriction. In the most recent case, the invited member was rejected before even being given the opportunity to enter the household address. After numerous exchanges with Support, Spotify eventually informed me in writing that the restriction resulted from an “automatic risk detection” and later referred to an “automatic protection”. I repeatedly requested: – the precise reason for the restriction; – the date and event that triggered it; – the contractual rule involved; – how long the restriction will last; – the conditions required for it to be lifted; – and a genuine human review of the decision. I have received no precise answer to any of these questions. On August 30, one Spotify adviser wrote: “We unfortunately cannot lift this restriction.” When I asked for the official reason, the adviser replied: “The official reason is that I do not have any more information to provide you.” Yet only a few hours later, the same support service told me: “Don’t worry, your problem will be resolved.” Then, following another review, Spotify eventually stated: “This action is blocked by an automatic protection that we cannot disable.” This is precisely what I find unacceptable: contradictory answers, promises that the problem will be resolved followed by refusals, numerous changes of support advisers, and still no concrete explanation as to why my paid subscription is being restricted in this way. I have kept the emails, screenshots, names of advisers, dates and times of the conversations. I am attaching several screenshots so that anyone reading this review can see that it is based on Spotify’s own written responses, not simply on my allegations. After several hours spent trying to obtain an explanation and a solution, the issue remains unresolved. A formal complaint and notice have been sent to Spotify. If no satisfactory solution is provided, I will pursue the appropriate steps with the relevant authorities and consider the legal remedies available to me. I will, of course, update this review if Spotify ultimately provides a genuine solution. As of today: issue NOT RESOLVED and an extremely unsatisfactory support experience.
0
kristina
Verifizierte Bewertung
Free trial charged
Free trial automatically renewed without enough warning. Cancelled immediately and asked for a refund — they refused. Didn't use the service but still lost £12.99. Be very careful — they make it hard to get your money back even when you cancel right away.
0
Douglas Mills
Verifizierte Bewertung
I've been using Spotify since its early…
I've been using Spotify since its early beta release. But I will be cancelling my family subscription shortly. The UI has got progressively worse over the years with no ability to modify this. The Android app has become very glitchy and uses an enormous amount of device storage. Today I've tried to add member to the family plan, only for this rejected due the address not matching the account address. I'VE ENTERED THE EXACT SAME ADDRESS but it kept rejecting it. Total shambles. Everyone, do yourself a favour and don't waste your time and hard earned money on Spotify. I'm moving over to YouTube Music now... it has its issues and frustrations, but at least it functions.
0
Mike Blackhurst
Verifizierte Bewertung
Spotify's desktop app stopped producing audio, no support or refund
Spotify's desktop app stopped producing audio on my Mac while all other audio worked normally. I contacted support, where a bot (which refused to identify itself as such) declined a refund for a service that was not functioning, offered no compensation, and presented only two options: perform an indefinite amount of unpaid labor troubleshooting, or cancel moving forward. When I asked to speak with a human agent, I was denied. When I indicated I would send the chat transcript to the FTC and our state's AG office, I was transferred to a human agent. The human agent offered no meaningful support, including suggested a fix of reinstalling the app, did not work. The reinstall does not clear a hidden local config directory that was the actual source of the problem. I resolved the issue myself after ending the support session and spending considerable individual effort. If you have the same problem (desktop app silent, browser or other audio works fine), quit Spotify, open Terminal, run rm -rf ~/Library/Application\ Support/Spotify, and relaunch. You will need to log in again, but it resets the corrupted audio routing config that a normal reinstall leaves in place. A company that charges $23.53/month for a family plan should be able to diagnose its own software failures, not recite refund policy while its product sits broken.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
US
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Ist Spotify seriös?
Spotify erreicht aktuell 1,6 von 5 Sternen aus 5.797 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: Unternehmenssitz: US. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Spotify?
Kundinnen und Kunden bewerten Spotify im Schnitt mit 1,6 von 5 Sternen („Mangelhaft“) auf Basis von 5.797 Bewertungen. 1.017 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Spotify gibt es?
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Ist das Profil von Spotify beansprucht?
Nein. Das Profil von Spotify ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Spotify hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Spotify auf Bewertungen?
Spotify: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Spotify negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.