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Göran

US · 3. April 2025

Verifizierte Bewertung

Not as expected.

We booked Japan 9 days delux (4* hotels) 9 months ago as part of our 40 days ”asian bucket list tour”. Very evasive information prior to the trip and 30 days before they canceled. All international flights and arrangements then already in place and not possible to make alternative trip arrangements. They ”offered” to join the same trip but with 3* hotels and we had to accept. The trip was not 9 days but had one day for arriving and one for departing as well as two ”free” days. Active tour then 5 days and consequently long days on the bus. Bus was nice but hotel very basil with the smallest and least comfortable rooms we have experienced. At several occations you wrre let off several blocks from the hotel to carry your suitcases through traffic. Brekfasts with very limited continental options and overcrowed small facilities. Our hotel in ”Tokyo” located about 40 km outside the city center. Guide was very good and personal and helpt saving most of the back office shortcomings. Not a trip or agency I would reccomend to snyone. Most likely the first and last visit to Japan.

3. April 2025

stunningtours.com

Antwort des Unternehmens · 3. April 2025

Dear Traveler, Thank you for taking the time to share your feedback. We sincerely apologize that your experience on our Japan tour did not meet the expectations you had for such a special, multi-country journey, especially after planning it so far in advance. We deeply regret the cancellation of our 4-star deluxe departure 30 days prior to your trip. We understand how disruptive this was to your overall 40-day Asia itinerary. When the 4-star option was canceled, we offered the 3-star itinerary as an alternative to ensure your travel plans wouldn't be completely upended, and we provided a refund of $800 USD per person to account for the hotel category downgrade. However, we completely understand that this change still impacted your comfort and overall tour experience. Regarding the trip structure, the 1st and last days were purposefully left unstructured to allow our guests to fly in and out smoothly from various international flights. We also scheduled one additional free day in the middle of the itinerary to offer flexibility for personal exploration, rest, or custom sightseeing. That said, we understand how this design, combined with long transit days between sights, made the active touring days feel compressed and tiring. We also take your specific feedback regarding hotel locations, room sizes, breakfast facilities, and luggage drop-off points very seriously. While Japanese hotel rooms are notoriously compact and coach parking regulations in dense metropolitan areas can occasionally require drop-offs a short walk away from hotel entrances, we recognize that these logistics caused unnecessary fatigue and inconvenience during your stay. We are, however, glad to hear that your tour guide provided exceptional, personal service and helped make the best of the situation on the ground. Your praise for the guide will certainly be passed along to our team. Your feedback regarding back-office communication and itinerary expectations has been shared directly with our management and operations teams for review and improvement. We truly appreciate your candid review, and we wish you the very best on your future travels. Sincerely, Guest Relations Team Stunning Tours

Marium

US · 30. Mai 2024

Verifizierte Bewertung

Not good

Not good. He (Hasan) booked a room for me in Istanbul Sultanahmet area. Charged for higher star hotel but ended up getting scammed. Bugs in ‘Hotel Bazaar’ room. They changed the room. Took me long time to fall asleep after inspecting for bugs. Had to catch flight next day. But the transportation was good. So this is a honest review.

30. Mai 2024

Brigitte Knoke

US · 3. Mai 2024

Verifizierte Bewertung

NIE WIEDER STUNNING TOURS 👎🙈😠🚍🤮 DAS…

NIE WIEDER STUNNING TOURS 👎🙈😠🚍🤮 DAS SIND BETRÜGER/ABZOCKER März 2024 DAS SCHLIMMSTE WAR DER TOURGUIDE JASON 🙈😠 Ein arroganter selbstgefälliger Typ . Nach Verteilung der Zimmer wollte er nicht mehr gestört werden. Als ich ihn per WhatsApp etwas fragen wollte, wurde er ungehalten böse 😠 Niemand kannte seine Zimmernummer 😕 Soooo viele LÜGEN ❗❗❗👎 was das Programm betrifft. Zuuuuu vieele EXTRA ZAHLENDE TOUREN. In 3 Tagen TOKYO nicht Mal eine STADTRUNDFAHRT IM PREIS INKLUSIVE.......WER WAS SEHEN WILL HAT Gefälligst EXTRA ZU BEZAHLEN ❗❗❗🧐 Der Reisebus das EINFACHSTE ÄLTESTE MODELL OHNE WLAN, WC, KEINE MÖGLICHKEIT HANDYS AUFZULADEN, OHNE UNTERHALTUNG......EBEN DAS BILLIGSTE FÜR DIE GÄSTE 🤪😱☹️ In den Hotels die billigsten Zimmer für die Gäste, damit der Gewinn ordentlich hoch unterm Strich wird. Am meisten werden die ALLEINREISENDEN betrogen. Einzelzimmerzuschlag wofür ❓❓❓abgewohnte enge Zimmer, zerrissene Möbel, Schmutz in den Zimmern Weniger anzeigen

3. Mai 2024

stunningtours.com

Antwort des Unternehmens · 3. Mai 2024

Dear Brigitte, Thank you for taking the time to leave your review. We are sincerely sorry to hear that your experience in Japan fell so far short of your expectations and that you left the tour feeling disappointed. We take every point you raised very seriously and would like to address your concerns: Tour Guide Conduct: Professionalism and helpfulness are non-negotiable standards for our team. The behavior you described regarding your guide does not reflect our expectations, and we are addressing this matter internally with our operations team and the guide involved. Itinerary & Optional Tours: We aim to be fully transparent in our brochures and booking documents regarding what is included in the base package versus which optional excursions are available. We regret if the structure of the Tokyo days felt misleading or restrictive, and we are reviewing our itinerary materials to ensure clarity for future guests. Transportation Amenities: Our chartered buses strictly comply with Japanese safety and transport regulations. In Japan, highway coaches often do not feature onboard restrooms, Wi-Fi, or charging outlets, relying instead on frequent service area breaks. However, we understand that these missing amenities created discomfort during longer drives. Hotel Conditions & Single Supplements: Standard hotel rooms in Japanese metropolitan centers are known for being compact. However, cleanliness, working facilities, and comfort must always meet proper standards. The single supplement fee covers the cost of single-occupancy rooming set by Japanese hotels, but worn-out or unclean rooms are completely unacceptable. We are investigating your report with our partner hotel properties to enforce our quality standards. Your feedback helps us identify areas where we must improve our ground operations. We deeply regret the frustration you experienced and wish you the very best on your future travels. Sincerely, Guest Relations Team Stunning Tours

World Traveler

US · 28. Februar 2024

Verifizierte Bewertung

Very Poor Customer Service

We originally booked a trip to China in 2020 with Stunning Tours, which was cancelled because oof COVID. We decided instead to rebook a trip to Japan for this spring are arriving to Tokyo a day early. I called to get some advice regarding our extra day there and were told we had to wait to communicate with the local tour guide. The final information packet should arrive 4 weeks ahead of our departure date, which would include the local guide’s contact information. Since we haven’t received anything 4 weeks out, I called again and was told the packet would now be emailed 2-4 weeks before departure and that the local guide was not paid to help us with anything other than the tour. I have never booked travel with any company with such poor customer support. I truly hope the tour is worthwhile, because the person(s) I have spoken to recently with Stunning Tours have not been helpful in any way.

28. Februar 2024

stunningtours.com

Antwort des Unternehmens · 28. Februar 2024

Dear Traveler, Thank you for reaching out and sharing your feedback. We sincerely apologize for the frustration and poor customer service experience you encountered while preparing for your upcoming trip to Japan. Providing helpful, clear communication—especially after you waited so long to travel with us following your 2020 cancellation—is what you should expect from our team, and we regret falling short in this instance. Following the severe impact of COVID-19 on the global travel industry, our company underwent significant staff downsizing. While we have worked hard to rebuild and welcome guests back, our smaller back-office team has faced heavy communication volumes, which unfortunately led to delayed responses and less personalized assistance than we aim to provide. To clarify our process: our final travel information packets are typically dispatched between 2 and 4 weeks prior to departure once all local logistics and hotel rooming rosters are finalized. While our local guides are primarily dedicated to leading the scheduled itinerary during the tour itself, our customer support team should have assisted you directly with your questions about adding an extra day or navigating Tokyo upon arrival. We are addressing this internally to ensure our team provides constructive guidance rather than simply deferring inquiries. Please reach out to us directly with your booking details so we can personally assist you with any questions about your extra day in Tokyo and ensure your final documents are delivered promptly. We appreciate your patience as we navigate these post-pandemic operational adjustments, and we are committed to ensuring you have a smooth, enjoyable, and memorable journey in Japan. Sincerely, Guest Relations Team Stunning Tours

Sheri Ross

US · 26. Dezember 2023

Verifizierte Bewertung

I rebooked this trip after cancelling…

I rebooked this trip after cancelling and getting refund after COVID, when I learned that the agency used Chinese air carriers which were not allowed to land in Japan. They pivoted and replanned the trip with other carriers this year, so I was delighted to book again

26. Dezember 2023

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