Bewertung
3,9
Gut · von 5 Sternen
Summerboard Erfahrungen
3,9von 5 · Gut
Nicht beansprucht Beanspruchen Keine Antwort der Firma
Stimmen
103
20 in den letzten 12 Monaten
Unternehmen
77%
Anteil 5-Sterne-Bewertungen
Bewertungen (103)
20 in 12 MonatenIhre Stimme
Erfahrung zu Summerboard schreiben
Ronny
Verifizierte Bewertung
Poor customer service, never had worse
Poor customer service, the board doesn't change any longer after only riding it a handful of times. I have to email CS multiple times before they ever respond. Do not buy before googling more reviews... it's a train wreck
0
Sebsi
Verifizierte Bewertung
poor customer service
I am deeply disappointed by the unprofessional and hostile treatment I received from this company. When I reached out regarding a technical issue with a recently purchased battery, the support staff was not only unhelpful but openly insulting. Instead of troubleshooting the problem, the representative accused me of fraud, stating I was 'just trying to get an extra for free.' Furthermore, the support team intentionally ignored my provided evidence and ceased all professional communication. A company that treats its customers with such disrespect and handles warranty inquiries with personal insults is not trustworthy. Even if technical misunderstandings occur, there is no excuse for this level of toxicity. I strongly advise against buying from them if you expect any kind of professional post-purchase support.
0
Philipp Rueffreck
Verifizierte Bewertung
Fixes instead of Warranty – Summerboard is a Joke!
If you don’t want to throw your money out the window and actually value your physical safety, stay as far away from Summerboard as possible. Here is my experience with a company that ignores every professional standard and legal obligation: Junk out of the box: My board (Pro Pack for over $1,500) became non-functional within a very short time. It doesn't charge properly and doesn't ride. A clear warranty case, yet Summerboard treats it like an annoying inconvenience. Life-threatening repair suggestions: This is the peak of unprofessionalism. Instead of repairing the defective board, support sent me photos of "DIY" fixes using WAGO clamps and demanded that I solder cables myself and rebuild high-voltage electronics. Riding a device at 40 km/h with a makeshift "clamp fix" is grossly negligent and life-threatening. Stone-age Software: The app is incompatible with modern smartphones (like the Samsung S25 Ultra). Support's answer? I should "buy an old phone." The fact that a "premium" manufacturer doesn't maintain its software and blames the customer is unprecedented. Zero Responsibility for International Customers: As soon as you live outside the USA, your "warranty" is worthless. Direct quote from support: "We are not Amazon." They refuse to cover shipping costs and expect the customer to take the risk and cost of trans-Atlantic shipping for individual parts. Insulting and Arrogant Support: Instead of helping, the support became personal. I was told it was my fault for "failing to do research" to prevent these hardware issues. This is victim-blaming at its finest. The excuse that parts are "out of stock" is used to delay the process indefinitely. Verdict: Summerboard sells overpriced e-waste and offers a customer service that doesn't deserve the name. If you don't want to risk your life tinkering with defective wiring while being mocked by the manufacturer, spend your money with a serious company. I am now escalating this via a formal chargeback with my payment provider, as Summerboard has officially refused to provide professional warranty service.
0
noah koser
Verifizierte Bewertung
Great service and community
Great service and community. Really fun alternative to snowboarding in the summer.
0
Nelson
Verifizierte Bewertung
Empowered customer service representative
My previous experience with Summerboard support (earlier this year/2025) was poor. However, my most recent support/warranty email was promptly responded, handled professionally, and resolved to my satisfaction. I am hopeful that support personnel will continue to be empowered by the company/executives to resolve warranty claims promptly, professionally, and satisfactorily.
0
Die Akte
US
Häufige Fragen zu Summerboard
Ist Summerboard seriös?
Summerboard erreicht aktuell 3,9 von 5 Sternen aus 103 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: Unternehmenssitz: US. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Summerboard?
Kundinnen und Kunden bewerten Summerboard im Schnitt mit 3,9 von 5 Sternen („Gut“) auf Basis von 103 Bewertungen. 20 davon stammen aus den letzten 12 Monaten.
Ist das Profil von Summerboard beansprucht?
Nein. Das Profil von Summerboard ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Summerboard hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Summerboard auf Bewertungen?
Summerboard lässt Bewertungen unbeantwortet. Keine Antwort innerhalb von 30 Tagen.
Kann Summerboard negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.