Bewertung
1,5
Schlecht · von 5 Sternen
Softwareunternehmensupport.microsoft.com
Microsoft Support Erfahrungen
1,5von 5 · Schlecht
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
4.947
610 in den letzten 12 Monaten
Softwareunternehmen
3%
Anteil 5-Sterne-Bewertungen
Bewertungen (4.947)
610 in 12 MonatenIhre Stimme
Erfahrung zu Microsoft Support schreiben
Arman Nihan
Verifizierte Bewertung
My rewards account was banned for no…
My rewards account was banned for no valid reason. I have been a loyal user following all the terms of service, but my account got suspended out of nowhere and customer support is completely useless. If there was an option for 0 stars, I would give 0 stars because they don't even deserve 1 star. They are true scammers. Waste of time and effort!
0
Caitlin Bellis
Verifizierte Bewertung
Microsoft's Account Recovery Process Is Not Fit for Purpose
A straightforward account access issue has now been ongoing for weeks. We have completed Microsoft's recovery process more than 50 times, repeatedly contacted live chat, spent hours dealing with support and followed every instruction provided. We've repeatedly been told to wait 24–48 hours, only for nothing to happen. Support requests have been closed without resolution, emails ignored and escalations met with automated responses. After weeks of this, we were eventually told the account was locked and required an entirely different reinstatement form. We completed this immediately, yet once again there has been no meaningful response. This concerns an older person with accessibility needs who relies on the account for important everyday communications. We understand Microsoft needs strict account security. We're not asking for security to be bypassed, we're asking for a human being to review the situation and take ownership of resolving it. For a company of Microsoft's size, the lack of communication, accountability and effective customer support has been completely unacceptable.
0
Christel Moustacas
Verifizierte Bewertung
Extremely disappointing Microsoft…
Extremely disappointing Microsoft Support experience – still unresolved - Case No: 7106563523 I have had an extremely frustrating experience with Microsoft Support concerning Microsoft 365 Personal and my existing Office 2019 licence. I was granted Microsoft 365 Personal following my complaints that my licence office 2019 was deactivated, and was no longer in use from mid-July 2026. However, I have been unable to redeem and activate Microsoft 365 Personal through the link Microsoft provided by email. I have repeatedly followed the troubleshooting instructions provided by Support, including submitting screenshots, but the problem has still not been resolved. At the same time, I have been unable to use my documents normally, which has caused significant disruption and resulted in a considerable amount of wasted time. I have repeatedly requested a scheduled telephone call with someone who could actually resolve the issue, and for the Microsoft office 365 Personal to be activated directly onto my Microsoft office account. Despite the repeated requests, no such call has been proposed and arranged. Instead, I continue to receive requests to repeat troubleshooting steps that I have already completed several times. The situation is particularly disappointing because this case has already been escalated, yet the experience feels no different from the initial online chat support. I have also experienced difficulties with the Microsoft account accepting my new payment-card details after my previous card expired, which prevented me from progressing with the redemption process. My request is straightforward: I would like Microsoft to resolve the activation issue and, if the redemption link cannot be made to work, activate Microsoft 365 Personal directly on my Microsoft account so that I can download and use the software. I understand that Microsoft has different departments and procedures, but after weeks of repeated troubleshooting and escalation, I believe a customer should be provided with a clear resolution rather than being asked to repeat the same process again and again. This has been a very disappointing experience, and not the first one, particularly given that I have already spent a substantial amount of time trying to resolve an issue that should have been straightforward. I am now considering to pourchasse Microsoft 365, in order to continue to work and I can no longer wait for Microsoft support to resolve the issue, despite the subscription already having been granted to me.
0
Patti Scott
Verifizierte Bewertung
I just bought a new PC and my MS Office…
I just bought a new PC and my MS Office didnt automatically come over to the new unit. I had a few issues but HP Support helped me, with live support! Microsoft doesnt offer live support without going through hoops BUT after 4 hours I did get to a support person who agreed they needed to take control of my PC to determine the problem. I had a rep on the phone, who I did give my phone number to in case we got disconnected. well of course I did get disconnected. He never called me back! I opened a ticket for someone to call me and waited another 4 hours and still no one called me. I need my files that are in MS office so I need to start all over again today. They are the only tech company I know that doesn't offer live tech support. Dont they know that most of us are not schooled in back door programming and many things Can not be answered by AI. I dont want to lose my files so I need to go through another awful day trying to get them but I will be looking for an alternative for word and excel why should I pay an annual fee to MS when you obviously dont care about my business
0
B P
Verifizierte Bewertung
Choose another
I wish I could rate them less than 1. I have spent the best part of the day trying to sort out my MS account. Their advisors are hopeless, uninformed and pointless. I was asked to complete a customer survey, I made one negative but polite comment and my survey was deleted. MS are too expensive and I will go elsewhere for more polite, friendly and intelligent service.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
US
Alternativen zu Microsoft Support
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Ist Microsoft Support seriös?
Microsoft Support erreicht aktuell 1,5 von 5 Sternen aus 4.947 unabhängigen Bewertungen — Gesamturteil „Schlecht“. Zur Einordnung: Unternehmenssitz: US. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Microsoft Support?
Kundinnen und Kunden bewerten Microsoft Support im Schnitt mit 1,5 von 5 Sternen („Schlecht“) auf Basis von 4.947 Bewertungen. 610 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Microsoft Support gibt es?
Die bestbewerteten Anbieter in der Branche Softwareunternehmen sind Freecash (4,6 von 5), Toluna (4,2 von 5), GoDaddy (4,4 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Microsoft Support beansprucht?
Nein. Das Profil von Microsoft Support ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Microsoft Support hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Microsoft Support auf Bewertungen?
Microsoft Support: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Microsoft Support negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.