Bewertung
3,1
Durchschnittlich · von 5 Sternen
Mobiltelefongeschäftt-mobile.co.uk
EE Erfahrungen
3,1von 5 · Durchschnittlich
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
995
55 in den letzten 12 Monaten
Mobiltelefongeschäft
4%
Anteil 5-Sterne-Bewertungen
Bewertungen (995)
55 in 12 MonatenIhre Stimme
Erfahrung zu EE schreiben
Jess
Verifizierte Bewertung
Really unreliable and frustrating ‘service’
Really unreliable broadband/wifi. I work from home and it constantly cuts out with no warning or explanation. The app is beyond useless - I literally can’t access it. I log in with all the correct information but continually get a “sorry, there seems to be a problem” error message. This means I can’t check my bills, I can’t check my account, and I have no insight into any of the countless tech issues that come up. When I text for “help”, I’m told there’s no issues in my area or with my connection, but this isn’t accurate. I want out of my contract with EE because despite claiming to be the UK’s best network, I have nothing but problems and no way to get help or solutions. You should get what you’re paying for but EE fails to deliver. It’s also insanely expensive for a truly appalling service.
0
Rain Wang
Verifizierte Bewertung
Terrible customer service
I have been an EE customer for over 10 years, so I’m extremely disappointed with the experience I’ve had trying to do something that should have been relatively straightforward — transfer my existing number from a personal EE account to an EE Business account. I have wasted around three hours in total: almost two hours on the phone, being passed between different teams who seemed to have no idea what was happening, plus another hour preparing all the company documents EE specifically asked me to provide. When I first contacted EE, I was clearly told that the transfer could be done. Based on that advice, I was asked to provide a substantial amount of information and documentation relating to my limited company. I spent the time preparing everything and submitted it as requested. After all of that, I contacted EE again today and, after another lengthy wait and being transferred between departments, I was finally told that the transfer cannot be done at all. This has been incredibly frustrating. Different departments seem to give completely different information, there appears to be very little communication between teams, and as a long-standing customer I feel my time has been completely wasted. Had EE simply told me correctly at the beginning that the transfer was not possible, I could have avoided hours of unnecessary calls and paperwork. After more than 10 years with EE, this experience has seriously made me consider moving my number and business elsewhere.
0
Millie
Verifizierte Bewertung
Terrible customer service
I switched to EE a few months ago for my broadband, TV and mobile phones and it’s been mistake after mistake from EE since then. From randomly being overcharged or charged for services I didn’t sign up to, to messing home my home moving package to roaming not being set up correctly. I’m being overcharged to this day and gave up trying to resolve it as they will not deal with it. Customer services are rude, arrogant and unapologetic. Managers fob you off. To top it off the pricing is extortionate. Yesterday I escalated yet another mistake they had made and instead of a manager calling me back to resolve it I received a text to advise the case had been closed. This was in relation to being charged for a roaming package that was never properly activated by EE rendering it unusable. No resolution and again, no apology. This is the worst customer service of any provider.
0
Anthony Jupp
Verifizierte Bewertung
County Clare man👍
My grievance was resolved although some technical error by EE very very slightly inconvenienced me a Co Clare man resolved it
0
George Costas
Verifizierte Bewertung
Embarrassing Company
Embarrassing Company I am writing to express my extreme disappointment with the way my account and service have been handled over the last 7–10 days. My internet service was disconnected, leaving me without any connection, which has caused significant inconvenience. Despite several phone calls, I do not feel that my concerns were listened to or dealt with properly. I specifically stated that I did not want two 4G portable routers to be sent to me, yet they were dispatched anyway. I also clearly asked for a return label not to be issued, but one was sent regardless. I have now been informed that because a return label has been generated, I am unable to renew my service. I find this completely unacceptable, especially when these actions were taken against my explicit instructions. The handling of this matter has been extremely frustrating, and I feel badly let down by your company. I would appreciate an immediate review of my account and a clear explanation of how this situation will be resolved as quickly as possible. I look forward to your prompt response.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
GB
Alternativen zu EE
Mobiltelefongeschäft-Ranking →Häufige Fragen zu EE
Ist EE seriös?
EE erreicht aktuell 3,1 von 5 Sternen aus 995 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: Unternehmenssitz: GB. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden EE?
Kundinnen und Kunden bewerten EE im Schnitt mit 3,1 von 5 Sternen („Durchschnittlich“) auf Basis von 995 Bewertungen. 55 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu EE gibt es?
Die bestbewerteten Anbieter in der Branche Mobiltelefongeschäft sind CeX/WeBuy - United Kingdom (4,1 von 5), Currys (4,4 von 5), Cdiscount (4,1 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von EE beansprucht?
Nein. Das Profil von EE ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann EE hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet EE auf Bewertungen?
EE: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann EE negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.