Bewertung
1,4
Schlecht · von 5 Sternen
Mietwagenanbietertangerinerent.com
Tangerinerent Erfahrungen
1,4von 5 · Schlecht
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
86
70 in den letzten 12 Monaten
Mietwagenanbieter
8%
Anteil 5-Sterne-Bewertungen
Bewertungen (86)
70 in 12 MonatenIhre Stimme
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Cintia
Verifizierte Bewertung
Very dishonest company, avoid headaches don’t use their services
Very dishonest company. They charge you for out of hours even though you your booking is after their office hours (So part of your quote and never stated otherwise). They wrongly claim by law you must take the toll charge device even if you know you won’t need it so they can add charges Upon receiving the very scratched car, they send you an email listing car damages and when you return it they show pictures claiming the damage refers to different parts so must charge.I refuse to sign agreeing to it as I didn’t cause any damage and the scammer salesman got angry and defensive, rude and entitled. We had to get a taxi to the airport as we were left stranded in their office (Very far from the airport) Ihire cars in Portugal 5-6 times a year and the US around 3x a year, and it’s the first time experiencing car hire scammers but unfortunately not uncommon in Portugal from hearing from friends back in the UK when relating my experience. Use big car hire companies instead to avoid headaches.
0
Ioana
Verifizierte Bewertung
I don't recommend unless you are willing to pay an extremely high deposit
I booked a car 3 weeks ahead. Full insurance cover, no info on deposit. In the meantime I got several reminders about pick-up date. But only a day before pick-up date I received an e-mail information that I have pay a EUR 4,100 deposit. The lady in their call center was very unpleasant when complained about it. She said that info on deposit was in card payment T&C that I had accepted. Indeed there was an info that deposit can be collected, but I have been informed neither of amount nor that it would apply to me. So we were left in Lisbon without a car. Fortunatelly we managed to find an alternative, much cheeper and with no deposit. The only good thing about Tangerine was that they refunded the whole payment pretty quickly (I had prepaid the full rental amount).
0
Mike
Verifizierte Bewertung
Tangerine Faro Car Rental
Tangerine Car Rental Faro, Algarve — Extremely Disappointing Experience I strongly recommend avoiding Tangerine Car Rental in Portugal. Our six-day experience in Faro was unacceptable, marked by predatory insurance tactics, appalling breakdown service, unreturned money, and hidden fees. €232.47 Forced "Super Relax Protection" • Outrageous Pricing: Tangerine charged us €31.50 per day plus VAT for "Super Relax Protection"—totalling €232.47 for just six days. For context, my annual Cover4Rentals policy costs £38/year including tax, and Ryanair's XCover insurance is around €50 for the entire hire. • Forced Choice: The rental desk refused to accept my existing Cover4Rentals excess insurance. I was effectively forced to buy their expensive cover to avoid losing the money already paid for the car. refused to use my credit cards • Zero Documentation: I was never provided with the policy terms, conditions, or actual cover documentation when I paid—I was simply charged the money. Hours Spent Waiting for a Puncture Repair • Delayed Assistance: On day one, I ran over an object in the road and suffered a puncture. Despite being less than 4 km from Tangerine's outsourced garage, we waited hours for the emergency mechanic to show up. • Unprepared Mechanic: When the mechanic finally arrived, he didn't even have the necessary tools and had to use the car's own jack and wheel brace to fit the emergency spare. • Riding on a Temporary Spare: Tangerine refused to replace the damaged tire, claiming they would have to swap out the whole car instead. As a result, we had to drive on the speed-restricted emergency wheel for the remainder of our trip, which triggered constant electronic dashboard warning lights and caused ongoing stress. Unreturned €150 Fuel Deposit After 3 Months We paid a €150 fuel deposit and returned the vehicle with a full tank, exactly as required. We were told the refund would take 4–5 weeks. It has now been three months, and the money still hasn't been returned. I have sent two emails copied to three separate Tangerine departments clearly quoting the rental contract number, but aside from automated receipt acknowledgments, they have completely ignored me. I am now forced to escalate the dispute through Ryanair, where I originally booked. Unnecessary €14.76 ETOLL Device Charge Tangerine charged €14.76 (including VAT) for an ETOLL device over six days. While Portuguese rental cars are required to carry the device, we did not drive on a single toll road during our trip. Competitors like Hertz Portugal charge €2.21/day and automatically refund the fee if no tolls are used. Off-Site Depot (Not at Faro Airport) Contrary to what you might expect, Tangerine has no rental desk at Faro Airport. You are forced to wait for a shuttle bus to transport you to a remote warehouse/office off-site to process paperwork, pay, and collect the car. Summary of What Went Wrong: • €232.47 charged for six days of forced insurance without any policy documentation. • Hours spent waiting for a breakdown mechanic who didn't bring his own tools. • Forced to drive on a speed-restricted temporary spare for the rest of the holiday with active dash warning lights. • €150 fuel deposit still stolen three months later, with two ignored support emails. • €14.76 ETOLL fee charged despite zero toll roads being driven on. • Off-site location requiring a long shuttle ride rather than direct airport pickup. I will never use Tangerine again and strongly advise anyone considering them to look elsewhere for car hire in Portugal and use an airport car pickup-the little extra is really worth it Tangerine Car Rental Faro: avoid.
0
Frank
Verifizierte Bewertung
I rated 1 star I would have rated zero…
I rated 1 star I would have rated zero but was required to make a rating. Disgrace of a company made a booking 6 days later discover they had not accepted it but still had a hold on credit card. Said car requested was not available. Car was booked for €785 when said not available but was back up on site for over €2000 at same time. Stay away from this company no communication either. Had to fly with no rental due to hold which was released day of my arrivial. Found a lovely local company much better to deal with and much cheaper
0
Ben
Verifizierte Bewertung
Avoid
Avoid — 2+ hour wait, rude staff, hidden charges Booked a car through Ryanair with Tangerine and it was an awful experience from start to finish. We waited over two hours at the desk just to be served — and we weren’t the only ones. More than 10 other customers gave up and walked away before even being seen. When we were finally served, the staff member was extremely rude and unhelpful. To top it off, we were then told we’d need to pay an out-of-hours charge on top of a £2,500 refundable deposit. After everything we’d already been through, we decided it wasn’t worth it and walked away too, without a car, without an apology, and without any acknowledgement of how badly the desk was being run. If you’re considering booking with Tangerine through Ryanair, think twice. Judging by the number of people who left before us, this isn’t a one-off.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
US
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Ist Tangerinerent seriös?
Tangerinerent erreicht aktuell 1,4 von 5 Sternen aus 86 unabhängigen Bewertungen — Gesamturteil „Schlecht“. Zur Einordnung: Unternehmenssitz: US. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Tangerinerent?
Kundinnen und Kunden bewerten Tangerinerent im Schnitt mit 1,4 von 5 Sternen („Schlecht“) auf Basis von 86 Bewertungen. 70 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Tangerinerent gibt es?
Die bestbewerteten Anbieter in der Branche Mietwagenanbieter sind eDreams (4,2 von 5), Opodo (4,2 von 5), DiscoverCars.com (4,6 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Tangerinerent beansprucht?
Nein. Das Profil von Tangerinerent ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Tangerinerent hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Tangerinerent auf Bewertungen?
Tangerinerent: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Tangerinerent negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.