Bewertung
1,3
Schlecht · von 5 Sternen
Schlafzimmermöbelgeschäfttempurpedic.com
Tempur-Pedic Erfahrungen
1,3von 5 · Schlecht
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
262
58 in den letzten 12 Monaten
Schlafzimmermöbelgeschäft
3%
Anteil 5-Sterne-Bewertungen
Bewertungen (262)
58 in 12 MonatenIhre Stimme
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Amy Favour
Verifizierte Bewertung
hope it's good still have not received…
hope it's good still have not received it. Most frustrating experience ever. A month and a half and still no product. The foundation got lost in shipping and it took me hounding them and the "white glove" delivery service for over two weeks to even get anyone to actually look into it. Supposedly new shipment would be delivered in 7-10 days. That 12 days ago. I have received no updated contact all the links and tracking numbers are expired or say out for delivery (on July 31, it's now August 24th). Yes, they call and email back but it's always a form response and no one actually seems to know anything or be willing to actually look into it. At this point I wish I could cancel the whole thing
0
Heather Lauren
Verifizierte Bewertung
This review is based on calling their…
This review is based on calling their customer service helpline. I was wanting some information on their mattress topper and wanted to understand the difference between theirs and some of the other others on the market as to justify the price with this brand you’re definitely paying for the name. The sales person supposedly direct sales expert. I found to be very worthless. He didn’t know anything about other brands. He wasn’t aware of the features, the advantages and the benefits of choosing this particular brand over other brands because he didn’t know anything about the technology and some of the other brands so then I went on to ask him well. Can you tell me how this particular mattress topper cools he couldn’t tell me that either it was just after that experience I got on Amazon there was no way I was even gonna consider that brand.
0
geraldine nassar
Verifizierte Bewertung
⭐ 1 STAR
⭐ 1 STAR — A WARRANTY THAT MEANS NOTHING WHEN YOU ACTUALLY NEED IT I am extremely disappointed with Tempur-Pedic and would NOT recommend spending thousands of dollars on one of their mattresses based on my experience. I purchased my Tempur-Pedic mattress in 2020, believing I was paying a premium price not only for a quality mattress, but also for a company that would stand behind its warranty. Unfortunately, when I actually needed that warranty, I learned how little that promise meant. My mattress developed a serious tear in the material that literally looks like it was cut with a knife. This is not a small cosmetic issue — the mattress itself is torn. What makes this situation even more frustrating is that I took care of this mattress. I used the Tempur-Pedic base, kept the original cover that came with the mattress, AND I also used an additional mattress protector that was sold to me by Mattress Firm. The mattress was protected throughout its use. The mattress was purchased in 2020, so after approximately six years of normal use, of course it may not look absolutely brand new. Tempur-Pedic told me that because there were stains on the mattress, their warranty policy does not cover it. And this is exactly what I find completely unacceptable. What does a stain have to do with a mattress developing a tear that looks like someone cut it with a knife? I am not asking Tempur-Pedic to replace my mattress because of a stain. I am asking them to honor the warranty because the mattress TORE. Yet instead of investigating why an expensive Tempur-Pedic mattress developed this type of damage, they focused on stains as a reason to deny the entire warranty claim. The stains they referred to were not even something obvious to me during normal use. I only discovered the tear when the cover was removed for cleaning. Yet Tempur-Pedic used the staining policy to completely reject my claim, regardless of the actual problem I was reporting. I escalated the case because I felt the decision was extremely unfair. It made absolutely no difference. They refused to reconsider or stand behind the product. This experience makes me seriously question the real value of their warranty. So what exactly is the value of a 10-year warranty if, six years later, when something actually goes wrong with the mattress, the company can point to a stain and refuse to cover an entirely different problem? Future customers need to understand this BEFORE spending thousands of dollars. A 10-year warranty sounds wonderful when you’re standing in the store purchasing an expensive mattress. But before you buy, understand that according to what Tempur-Pedic told me, staining can be used to disqualify your mattress from warranty coverage — even when the defect you are claiming has nothing to do with the stain. Had I understood how easily my warranty could be denied despite using mattress protection and taking care of the product, I would have thought twice before spending this much money on a Tempur-Pedic mattress. I expected much more from a brand with Tempur-Pedic’s reputation and prices. I paid a premium price believing I was purchasing premium quality AND the security of a meaningful warranty. Instead, when I finally needed that warranty, I was denied because of stains rather than having the actual tear in my mattress addressed. To anyone considering buying a Tempur-Pedic mattress: PLEASE read every single exclusion and condition in their warranty before spending your money. Do not assume that because they advertise a long warranty, your mattress will necessarily be replaced if something goes wrong. Based on my experience, I feel that the warranty gave me a sense of protection when I purchased the mattress, but when I actually needed to use it, the policy gave them a reason not to cover my claim. After this experience, I will never purchase another Tempur-Pedic product again, and I cannot recommend this company to others.
0
Lorna
Verifizierte Bewertung
The worse customer service of any retailer I have dealt with. Sawful
The worse customer service if any retailer I have encountered. Impossible to reach them. Have been trying for two weeks. Never again will I deal with these horrible people. Totally unresponsive. Sent wrong mattress and have been waiting three weeks for the correct size to show up. Unbelievable.
0
Brandon
Verifizierte Bewertung
Extremely Disappointed with Tempur-Pedic — Warranty Denied Despite Clear Evidence
I am writing this review because I am extremely dissatisfied with both the quality of my Tempur-Pedic mattress and, even more importantly, the way Tempur-Pedic has handled my warranty claim. I purchased this mattress approximately four years ago following back surgery. Initially, I was very satisfied with the mattress. Unfortunately, over the years, the side of the mattress where I sleep has developed significant and progressive sagging. The condition has now become severe enough that the mattress is no longer providing the support and comfort I purchased it for. This is particularly concerning because I have undergone two additional surgeries since purchasing this mattress. Having a mattress that properly supports my body is not a luxury or an insignificant issue for me. It is an important part of my ability to rest and recover. After discovering that my mattress was covered by a warranty, I initiated a warranty claim. I complied with every requirement Tempur-Pedic gave me and provided all requested information and documentation, despite what I found to be an unnecessarily burdensome process. My initial warranty claim was denied because there were stains on the mattress protector/cover. Let that sink in: Tempur-Pedic declined the warranty claim based on stains on a protective cover, rather than stains or damage to the mattress itself. The entire purpose of a mattress cover is to protect the mattress. I escalated the matter and was specifically instructed by Tempur-Pedic to remove the cover and provide photographs of the actual mattress. I followed their instructions exactly. I removed the cover and submitted photographs clearly showing that the mattress itself has no stains whatsoever. Despite this clear evidence, Tempur-Pedic again denied my warranty claim. The photographs I am including with this review are the same photographs I submitted to Tempur-Pedic. They clearly show the condition of the mattress and that there are no stains on the mattress itself. At this point, I am extremely disappointed with Tempur-Pedic's handling of this situation. I purchased what I believed was a premium mattress from a premium company, and I expected the company to stand behind its product and its warranty. Instead, after four years of use, I am left with a severely sagging mattress and a warranty claim that has been denied despite my following every instruction and providing evidence that directly addresses the reason originally given for the denial. The issue here is not simply that my mattress has deteriorated. The bigger issue is the apparent unwillingness of Tempur-Pedic to meaningfully address the problem or stand behind the product they sold me. I have been a customer who trusted Tempur-Pedic to provide a quality product that would support me through multiple surgeries and years of use. Based on my experience, I no longer have that confidence. I will be sharing this experience with anyone I know who is considering purchasing a Tempur-Pedic mattress. Consumers should be aware that purchasing an expensive mattress and having a warranty does not necessarily mean the manufacturer will honor that warranty when a legitimate problem occurs. Tempur-Pedic had multiple opportunities to resolve this issue. I provided everything they requested, removed the mattress cover as instructed, and provided photographs showing that the mattress itself is not stained. They still refused to honor the warranty. I strongly encourage prospective customers to carefully research Tempur-Pedic's warranty practices and customer service experiences before making a purchase. I deeply regret that I did not do so more thoroughly before spending my money on this mattress.
0
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Ist Tempur-Pedic seriös?
Tempur-Pedic erreicht aktuell 1,3 von 5 Sternen aus 262 unabhängigen Bewertungen — Gesamturteil „Schlecht“. Zur Einordnung: der Firmensitz (Tempur Way 1000, 40511 Lexington, US) ist öffentlich dokumentiert. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Tempur-Pedic?
Kundinnen und Kunden bewerten Tempur-Pedic im Schnitt mit 1,3 von 5 Sternen („Schlecht“) auf Basis von 262 Bewertungen. 58 davon stammen aus den letzten 12 Monaten.
Wo hat Tempur-Pedic seinen Sitz?
Tempur-Pedic hat seinen Sitz in Tempur Way 1000, 40511 Lexington, US. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Tempur-Pedic gibt es?
Die bestbewerteten Anbieter in der Branche Schlafzimmermöbelgeschäft sind Bensons For Beds (4,7 von 5), Oak Furnitureland (4,7 von 5), bett1.de (4,7 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Tempur-Pedic beansprucht?
Nein. Das Profil von Tempur-Pedic ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Tempur-Pedic hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Tempur-Pedic auf Bewertungen?
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Kann Tempur-Pedic negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.