Bewertung
2,6
Durchschnittlich · von 5 Sternen
Gästeunterkunftthecollective.com
The Collective Erfahrungen
2,6von 5 · Durchschnittlich
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
73
3 in den letzten 12 Monaten
Gästeunterkunft
31%
Anteil 5-Sterne-Bewertungen
Bewertungen (73)
3 in 12 MonatenIhre Stimme
Erfahrung zu The Collective schreiben
alison.garlickgmail.com
Verifizierte Bewertung
Shocking accommodation
What they showed us via video or photos was completely false. We lost £800 and our daughter didn’t even move in. We turned up to move her in and it was horrendous. Absolutely would avoid!
0
Bina Alozie
Verifizierte Bewertung
I had a very disappointing experience…
I had a very disappointing experience with Old Oak Collective. I paid a deposit for a room after being clearly assured that it would be fully refundable if I decided not to proceed. Within a few days, I informed them that I would not be taking the room and requested my deposit back. That was now over three weeks ago. Since then, I’ve had to chase multiple times, only to be told that their “accounts team” takes up to 20 days to process refunds — meaning I’m expected to wait even longer for money that should have been returned promptly. This is extremely frustrating and feels unreasonable, especially given the initial assurances. Holding onto someone’s deposit for weeks after they’ve cancelled, with no urgency or clear communication, is not acceptable. Because of this delay, I’ve been unable to secure another property as I need those funds for a new deposit. Overall, poor communication, slow handling of refunds, and a very stressful experience. I would strongly advise others to think carefully before handing over any money.
0
ibi martins
Verifizierte Bewertung
Ongoing Harassment, Inappropriate Conduct, and Decline in Professional Standards at The Collective Old Oak
I am writing this review to document a pattern of inappropriate conduct and declining professionalism at The Collective Old Oak, so others can understand what has happened over time rather than seeing this as a single incident. I lived at The Collective Old Oak for around two years. For most of that time, it was a good place to live. Staff were polite and professional, and I had no issues. The problems only began after changes in on-site staffing and management. How It Started The situation began with rude and mocking behaviour from a staff member, Lamaya. During an interaction in the building, she made comments about my clothing, mocked my laugh. This happened in a shared space and felt disrespectful rather than light-hearted. Because I believe in addressing issues directly, I later sent her a calm message explaining that the remarks about my shirt, the mocking of my laugh, and the dismissive behaviour were not acceptable to me and that I expected basic courtesy going forward. Instead of improving, the behaviour escalated. Derogatory and Personal Remarks After this, Lamaya made derogatory comments about me, including remarks along the lines of “look at him, he thinks he owns the place”, simply because I politely greet people in the building. Normal, friendly behaviour was treated with hostility and resentment. Alongside this, there was a separate and very uncomfortable pattern of repeated personal remarks. On multiple occasions, across different days, she asked me questions such as “Am I pretty?” and “Do I look pretty?”. These comments were unsolicited, repeated, and not related to her role. I did not encourage or reciprocate them, and they made me uncomfortable. Repeated personal remarks of this nature cross professional boundaries and created an unpleasant atmosphere. Management Response and Escalation I raised these concerns with the on-site manager, but felt my concerns were minimised rather than properly addressed. As a result, I had no option but to escalate the matter to Tom, the Regional Manager. To his credit, Tom intervened appropriately. Following his involvement, staff behaviour improved noticeably, which strongly suggested the concerns raised were valid. For a period, things returned to a professional standard. While I was still resident, I was also approached by other residents who independently complained about similar treatment from the same staff member, confirming this was not an isolated issue. Final Incident – 8 January On 8 January, after moving out on 1 January, I returned to the building at around 9:55 a.m. to collect mail and to wait briefly before a 10:10 a.m. haircut appointment with my barber, who runs a rent-paying business on the first floor. While waiting near the restaurant area, I was again approached by Lamaya in a manner that felt confrontational and unnecessary, despite my legitimate reasons for being there. The interaction upset me enough that I chose to leave immediately. As a result, I missed my haircut appointment (causing a business in the building to lose custom) and left before dining, meaning the restaurant may also have lost business. This happened after earlier regional intervention, suggesting the underlying issues had not been resolved. Overall Impression The atmosphere at The Collective Old Oak has changed significantly. What was once a welcoming and professional environment now feels uncomfortable when concerns are raised. The fact that behaviour improves only after regional intervention, and then later resurfaces, points to a deeper management issue. Until management: Enforces professional boundaries consistently Addresses inappropriate conduct properly Prevents selective targeting or retaliation I cannot recommend The Collective Old Oak. This review is shared so others can see the full context and pattern of events, not just a single moment.
0
Michael
Verifizierte Bewertung
Don't bother signing up if you are on UC
Don't bother signing up if you are on Universal Credit as they refuse anyone who's in receipt of it.
0
Orion Red
Verifizierte Bewertung
Hello On Earth
Hello on Earth, I have been here for the past 2 months. Events are scams; they only take place at the beginning of Sept'24-Dec'24, and then nothing happens. Both salespeople are liars and sell fake information. The GM is the dumbest guy in the world and has no idea what's going on. The community manager, who is also one of the salespeople, has no experience, and I doubt they have any qualifications as they lie over and over again. My experience has been quite disappointing. The Wi-Fi speed is consistently below 1 Mbps, and the radiators don't seem to work properly. There's a noticeable unpleasant smell throughout the property, and the overall condition of the place feels old and poorly maintained. There is a discount on rent if you give a positive review, which explains why most of the reviews are from people leaving this place or who have left within a few months of their contract. Additionally, the management, administration, and operations team have been quite rude and dismissive. When I raised concerns, there was no response for months, and when I followed up, I was met with an eviction notice. The sales team seems more focused on making promises rather than delivering on them. While you're treated well when you're new, the treatment noticeably declines over time. Sadly, this has made the experience here quite frustrating and uncomfortable.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
Alternativen zu The Collective
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Ist The Collective seriös?
The Collective erreicht aktuell 2,6 von 5 Sternen aus 73 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: der Firmensitz (Old Oak Lane, NW10 6FF London, GB) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden The Collective?
Kundinnen und Kunden bewerten The Collective im Schnitt mit 2,6 von 5 Sternen („Durchschnittlich“) auf Basis von 73 Bewertungen. 3 davon stammen aus den letzten 12 Monaten.
Wo hat The Collective seinen Sitz?
The Collective hat seinen Sitz in Old Oak Lane, NW10 6FF London, GB. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu The Collective gibt es?
Die bestbewerteten Anbieter in der Branche Gästeunterkunft sind Nannybag Luggage Storage (4,5 von 5), Amber (4,7 von 5), Homelike (3,6 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von The Collective beansprucht?
Nein. Das Profil von The Collective ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann The Collective hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet The Collective auf Bewertungen?
The Collective: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann The Collective negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.