Bewertung
1,7
Mangelhaft · von 5 Sternen
Herrenmodengeschäftthenorthface.co.uk
The North Face Erfahrungen
1,7von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
346
56 in den letzten 12 Monaten
Herrenmodengeschäft
5%
Anteil 5-Sterne-Bewertungen
Bewertungen (346)
56 in 12 MonatenIhre Stimme
Erfahrung zu The North Face schreiben
Keith
Verifizierte Bewertung
Ordered a holdall and was sent the…
Ordered a holdall and was sent the wrong colour. Emailed them and told them the colour I received and the colour I ordered. They asked for photos??! So I sent photos and they said that they could not exchange or replace it so I could have a refund or just suck it up. They couldn't give a toss. Such arrogance will lose them customers. I won't be using them again.
0
Junaid Shah
Verifizierte Bewertung
I requested a return a shoe which I…
I requested a return a shoe which I bought online the north face send me a barcode for return through yodel after two months I got an email that they received an empty box and they are taking the money back .i send parcel Through there courier company and still I am responsible for the empty box .its all ground never do online shopping through north face they are fraud and taking your money for getting nothing
0
Karen
Verifizierte Bewertung
I am very disappointed with the…
I am very disappointed with the cancellation notice for my order. Your message is vague and unhelpful, only stating “one or more items” are unavailable without specifying which items from my order of 4 have been affected. This lack of clarity and last-minute cancellation has wasted my time and is not acceptable.bad experience.
0
Daniele PyMEs expert
Verifizierte Bewertung
I have been a loyal c Defrauded by The North Face Warranty Team – Case #21309873ustomer of The…
I have been a loyal customer of The North Face for years. I own three of their jackets, multiple pairs of shoes, and two backpacks. I never imagined I would be treated like a criminal for trying to claim a warranty on a clearly defective product. In March 2026, I contacted TNF Customer Care about a pair of shoes that had failed structurally. Over the course of three weeks, I jumped through every hoop they placed in front of me. I sent detailed photos of the fault, the entire shoe, the soles, the sides, the interior label, and the box. I provided my full address. I even tracked down a bank statement proving the purchase date. Their response? Because the physical store (which I directed them to via Google Maps) wipes its system annually, they could not retrieve the original receipt. TNF then pivoted to the product manufacture date—Fall 2022—and used that to claim the shoes were outside the 3-year warranty window. This is absurd. I bought the shoes in 2024. The bank statement clearly shows this. Yet they are deliberately conflating manufacture date with purchase date to shirk responsibility. A bank statement was not "proof enough" for them, despite it containing the transaction date, the retailer, and the amount. Maria from their UK Customer Care team made it clear: without the original paper receipt, they would do nothing. Not a repair. Not a replacement. Not even a discount. Just a cold denial. This is not how you treat a loyal customer. This is how a company hides behind bureaucratic technicalities to avoid honoring its own warranty promises. I am now expected to absorb the loss for their defective product because I trusted their brand enough not to treat the receipt like a sacred document. I will never purchase from The North Face again, and I will make sure everyone in my circle knows that their "warranty" is a sham designed to expire the moment you actually need it. Avoid at all costs.
0
Jana Pekarkova
Verifizierte Bewertung
A week ago I purchased a digital gift…
A week ago I purchased a digital gift card from their e-shop, which was supposed to arrive in my email immediately. I went to the party 2 days after ordering with a business voucher, which I had to make quickly. It's been a week and I still don't have the card, no one is responding to my emails. I really wouldn't expect this from such a professional brand as TNF.
0
Die Akte
HerrenmodengeschäftAktivbekleidungsgeschäftOberbekleidungsgeschäftGeschäft für Outdoor-Kleidung und ‑AusrüstungBekleidungsgeschäftDamenmodengeschäft
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
US
Alternativen zu The North Face
Herrenmodengeschäft-Ranking →Häufige Fragen zu The North Face
Ist The North Face seriös?
The North Face erreicht aktuell 1,7 von 5 Sternen aus 346 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: Unternehmenssitz: US. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden The North Face?
Kundinnen und Kunden bewerten The North Face im Schnitt mit 1,7 von 5 Sternen („Mangelhaft“) auf Basis von 346 Bewertungen. 56 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu The North Face gibt es?
Die bestbewerteten Anbieter in der Branche Herrenmodengeschäft sind Boozt.com (4,4 von 5), Superdry (4,1 von 5), Cotton Traders (4,4 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von The North Face beansprucht?
Nein. Das Profil von The North Face ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann The North Face hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet The North Face auf Bewertungen?
The North Face: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann The North Face negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.