Bewertung
4,5
Hervorragend · von 5 Sternen
Computer- und Zubehörgeschäftthepihut.com
The Pi Hut Erfahrungen
4,5von 5 · Hervorragend
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
1.331
70 in den letzten 12 Monaten
Computer- und Zubehörgeschäft
70%
Anteil 5-Sterne-Bewertungen
Bewertungen (1.331)
70 in 12 MonatenIhre Stimme
Erfahrung zu The Pi Hut schreiben
Alex Newman
Verifizierte Bewertung
Excellent product range, but very poor customer service
I placed an order containing an incorrect item and contacted The Pi Hut to cancel it as soon as I noticed, just 54 minutes after placing the order. Their policy, as stated on their website, is that they do not offer cancellations once checkout is complete. In my case, customer services actually read and responded to my cancellation request only seven minutes after I sent it. The result is that the product is still sent to me, I have to receive it, and then I have to send it straight back at my own expense. This seems unusually inflexible for a modern online retailer and creates unnecessary transport, packaging and emissions, as well as additional cost and inconvenience for the customer. Contrary to what another reviewer suggests, the fact that the customer can be required to pay the return postage is not necessarily against UK consumer law. Consumers still have a statutory right to cancel an online order under the Consumer Contracts Regulations, including before delivery. In practice, The Pi Hut acknowledged my cancellation but did not intercept the order, meaning it was still dispatched and I was expected to return it at my own expense. The standard original delivery charge should be refunded along with the goods. What makes this particularly frustrating is that my order was placed at 14:03, just after The Pi Hut's advertised 2pm same-day dispatch cut-off. I requested cancellation at 14:57, and customer services responded at 15:04. Despite that, there was apparently no facility to stop the order before dispatch. Customer services simply reiterated the company's no-cancellation policy rather than offering any practical solution. It's a great store with an excellent product range, but this has been a very poor experience. I think a blanket policy under which an unshipped order cannot be cancelled, even when the customer contacts them within an hour, is unnecessarily inflexible, wasteful and poor customer service.
0
Andrew
Verifizierte Bewertung
support is bad
Have used this company number of times but it has gotten progressively worse over time for support. Had a DOA item delivered, asked for RMA and was told need to login to a support portal to generate return label. Problem is that the support portal will not allow me to login with the same credentials as my pithut.com credentials, so basically cannot send the item back. They have no online agent to help or a telephone number, so basically if they decide to ignore, or not answer your emails for support your're stuck. Guys, AI is not the answer to everything despite what you were sold !
0
Jason Wade
Verifizierte Bewertung
So this company hides extra fees if you…
So this company hides extra fees if you live in america. Customer service is super soft and words hurt them. Just beware. They charge you extra for shipping then you have to pay when your package arrives. Dont use them
0
Customer Anon
Verifizierte Bewertung
3 stars — Product is fine, but disappointed with the customer service
The Raspberry Pi 5 itself is absolutely fine and works as expected. My disappointment is with how The Pi Hut handled an issue I raised after my purchase. I bought a Raspberry Pi 5 Starter Kit and subsequently discovered an issue relating to the SD card included with the kit. I contacted The Pi Hut to ask whether they could offer an upgrade or some form of credit. I wasn't expecting anything unreasonable, but given the amount I'd already spent with them, I hoped they might show some goodwill. Unfortunately, the response was simply that they couldn't offer an upgrade or credit, and that the 8GB kit had since increased in price due to the SD card. I understand that they may not have been obliged to offer anything, but I was disappointed by the response and expected better customer service and a little more goodwill from a retailer I'd spent a significant amount of money with. The Pi 5 itself is good and functions perfectly well. This review is specifically about the customer service experience, which unfortunately left me disappointed.
0
Baltzinger
Verifizierte Bewertung
Le site n'avertit pas (et ne calcule…
Le site n'avertit pas (et ne calcule pas) les frais de douane. A la réception, les frais de douane s'élèvent à +100% en France. Le site n'accepte pas les retours quand on refuse de payer les droits de douane, le site ne gère pas les contentieux avec le livreur (DHL) et laisse pourrir la situation, chacun se renvoyant la balle. Au final je n'ai reçu ni ma commande, ni mon remboursement.
0
Die Akte
Antwortet zügig
Typische Antwortzeit unter 7 Tagen. Beantwortet 98 % der negativen Bewertungen.
GB
Alternativen zu The Pi Hut
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Ist The Pi Hut seriös?
The Pi Hut erreicht aktuell 4,5 von 5 Sternen aus 1.331 unabhängigen Bewertungen — Gesamturteil „Hervorragend“. Zur Einordnung: Unternehmenssitz: GB. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden The Pi Hut?
Kundinnen und Kunden bewerten The Pi Hut im Schnitt mit 4,5 von 5 Sternen („Hervorragend“) auf Basis von 1.331 Bewertungen. 70 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu The Pi Hut gibt es?
Die bestbewerteten Anbieter in der Branche Computer- und Zubehörgeschäft sind CeX/WeBuy - United Kingdom (4,1 von 5), Currys (4,4 von 5), refurbed (4,6 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von The Pi Hut beansprucht?
Nein. Das Profil von The Pi Hut ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann The Pi Hut hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet The Pi Hut auf Bewertungen?
The Pi Hut: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann The Pi Hut negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.