Bewertung
4,0
Gut · von 5 Sternen
Softwareunternehmenthinkific.com
Thinkific Erfahrungen
4,0von 5 · Gut
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
864
28 in den letzten 12 Monaten
Softwareunternehmen
18%
Anteil 5-Sterne-Bewertungen
Bewertungen (864)
28 in 12 MonatenIhre Stimme
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WeHo Guy
Verifizierte Bewertung
Very Bad Experience
I used Thinkific to create and host online courses containing material that was entirely my own intellectual property: my concepts, curriculum, written materials, and original video content. I invested considerable time, effort, and money creating these courses. Eventually, I stopped paying for a Thinkific subscription because the courses were not generating enough ongoing sales to justify paying a substantial monthly hosting fee indefinitely. Recently, I wanted to give complimentary access to one of my own courses to a colleague. I wasn't trying to sell anything, launch a new course, or make extensive use of Thinkific's marketing or e-commerce features. I simply wanted to enroll one person, for free, in a course I had already created. I discovered that I couldn't. The course is still there. Thinkific still identifies it as "Published." But it is completely grayed out in my account. I cannot edit it, manage it, or enroll someone in it without upgrading to a paid plan again. Another course remains accessible, while this one—containing my own material—is effectively locked. I even tried adding my colleague as a member of the administrative team with full site access, only to receive a message that team members cannot be added on a free plan. What I find particularly frustrating about this business model is that Thinkific isn't simply charging a commission when I make a sale. I would understand paying transaction fees or commissions when the platform is actually helping me generate revenue. Instead, I would have to resume paying a significant monthly subscription simply to regain administrative access to a course I already spent considerable time and money creating. Fortunately, I discovered that the original video files still exist in Thinkific's Video Library. Although the videos associated with the inaccessible course appear as archived within the course itself, I have been able to go through the Video Library and download my original video assets individually to my hard drive. I am now doing exactly that so that I have independent copies of my own work. My advice to anyone considering Thinkific is simple: **keep local copies of absolutely everything you upload to the platform.** Videos, PDFs, worksheets, graphics, lesson descriptions, and even the structure and sequence of your courses. Do not assume that because you created the course and uploaded all of its content, you will retain convenient administrative access to it if you later decide that an ongoing subscription no longer makes financial sense. For someone running a high-volume course business and making regular sales, Thinkific's subscription model may be worthwhile. But independent professionals and small creators should think carefully about the long-term economics. A course may remain online for years after its initial sales decline. Do you really want to pay hundreds of dollars every year indefinitely just to maintain full administrative access and occasionally enroll someone? I don't. The experience has left me extremely dissatisfied with Thinkific. I created the intellectual property. I recorded the videos. I developed the curriculum. I paid Thinkific while I was actively using its platform. I don't believe I should have to resume paying a recurring subscription simply to give one colleague complimentary access to a course I created years ago. I'm glad I discovered that I could still retrieve my original video files. I'm downloading them all, and I strongly recommend that every Thinkific course creator do the same.
0
Jens Richter
Verifizierte Bewertung
It is incredibly draining to do…
It is incredibly draining to do everything a company asks you, only to be treated like you don't matter. I completed every single verification requirement perfectly, yet my funds were frozen for weeks while my daily emails were completely ignored by a support team that clearly didn't care. That total lack of respect completely destroyed my trust. The entire experience changed for the better when I moved to #Mone tian#. They proved immediately that they value their clients by handling my account with absolute honesty, keeping their systems fast and never inventing excuses to lock up my money.
0
Nathan Kerr
Verifizierte Bewertung
I've tried to cancel my subscription…
I've tried to cancel my subscription for ages but an error keeps on coming up. I've reported this company and will never use them again. Please DO NOT use Thinkific. If you're reading this review, process my subscription cancellation please
0
Diane Whitcomb
Verifizierte Bewertung
A four-year mistake from start to finish.
I have hosted a community on Thinkific for four years. I was pressured into using it by a collaborator who uses it for her personal venture. She assured me that it could handle the needs of our new community. I felt we should have built a new site on Wordpress. I was right. She left the project at launch four years ago. Since then every step has been a headache. This is an expensive product, and for every request I've sent to support to try to make changes and edits to meet our needs, the answer has been no, we can't do that. Now, we are finally building the site that we wanted all along on Wordpress, and Thinkific is holding our subscriber data hostage. They refuse to allow us to port our subscriber data to our new site. The truth is that they should want to help us. They should want us to leave since we are not doing, nor have ever done courses. We are not in that business at all. We are a non-profit religious group and mostly simply host Zoom sessions for meditation practice. (And we don't use their zoom integration because of the challenges we ran into on the platform.) We wanted users to be able to change their subscriptions as well as removing the "Course" language on the site. (Sorry, nope. Can't do that.) I had to hire one of their authorized designers to make those custom changes. The solutions were clunky, but they worked...for about five months. Then one day they suddenly disappeared. I had paid over $1000 to an authorized developer to make changes that were suddenly just gone. I reached out to Support and they were no help at all in helping us figure out what happened. They simply said that we must have done it. They disavowed any involvement and would not help us sort out what had happened or why. Any time we have reached out to them for help with a problem, or the need to have something done differently on the site, they have said that it's not possible. Our Thinkific site is so bad, our subscribers won't use it. They simply use the links in our newsletter to access our zoom discussions and meetups. (which is what we do, not "courses.") The "Community" feature is a joke. It was the thing that most drove me to try Thinkific, but it doesn't do what we need it to do. It does not do push notifications (even though there is a place to say you want notifications.) It will only send to the author. No one else ever sees the posts and now few people post anything there. I end up having to lift any posts to put in our newsletter so folks will see them. To be clear, we are not a "for-profit" Courseware business. We are a small non-profit religious community looking for a community site where we can gather - mostly through zoom. We are not making money hand over fist, nor do we want to. And we are not trying to recruit members or sell anything. We ask for donations from our subscribers to cover our costs and give back to the community. That's all. This has been a nightmare from start to finish... and I can hardly wait until we're finished with them for good. Good Riddance! I expect to lose a large portion of our subscribers when we transition, but we simply have to take that risk.
0
Ron
Verifizierte Bewertung
Almost a year building out my course for $0
Almost a year building out my course on Thinkific, paying a monthly subscription the entire time, and my checkout does not reliably take money. I tested a live purchase on my own site this week. Paid by credit card through the checkout Thinkific provides. The transaction reached the payment confirmation screen, then hung on a loading spinner and never came back. No charge on the card. No payment received. No order created. No enrollment. And critically — no error message shown to the buyer at any point. The purchase just silently failed. Think about what that means if you are running a course business here. A customer who hits that has no idea whether they were charged. On my end there is no record they ever tried. A failed sale looks exactly like someone who changed their mind. No report, no log, no alert. I have no way of knowing how many purchases have already died this way, and no tooling exists to find out. Then I contacted support. Their answer is what moved this from a bug to a review. I was told that if Stripe and PayPal are not viable, I should consider: setting up an external payment gateway and managing enrollments manually; a paid third-party checkout app; Stripe Atlas, which exists to help founders incorporate a US entity so they can access Stripe; or regional processors serving Sri Lanka and Africa. I am a US business. I already have a US entity. I am in a market where Stripe is fully supported. I was handed a copy-paste answer written for creators in countries Stripe does not serve. And here is the part that tells you everything: Thinkific Payments — their own native payment processor, the default option for US accounts, built on Stripe — was not on that list at all. Their support team walked me through four external workarounds and never mentioned the payment system they built and promote. "Manage enrollments manually" is not a solution. Automatic enrollment on purchase is the core function you are paying for. Strip that out and you are paying a monthly subscription for a video host with a landing page builder. I am a CPA. I build systems where transactions reconcile. A payment platform that can fail silently, leaving no record on either side, is not something I would have accepted had I understood it going in. I was days away from spending money on paid advertising into that checkout. I would have been paying for clicks to a page that cannot reliably close a sale, and the reporting would have told me my offer was the problem. If you are evaluating Thinkific: run a real end-to-end purchase with a real card before you build anything on it. And ask directly, in writing, which payment processors are actually available to your account, in your country, on your plan. Do not assume the answer matches the marketing.
0
Die Akte
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Typische Antwortzeit unter 7 Tagen. Beantwortet 88 % der negativen Bewertungen.
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Ist Thinkific seriös?
Thinkific erreicht aktuell 4,0 von 5 Sternen aus 864 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: der Firmensitz (400 - 369 Terminal Ave, V6A 4C4 Vancouver, CA) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Thinkific?
Kundinnen und Kunden bewerten Thinkific im Schnitt mit 4,0 von 5 Sternen („Gut“) auf Basis von 864 Bewertungen. 28 davon stammen aus den letzten 12 Monaten.
Wo hat Thinkific seinen Sitz?
Thinkific hat seinen Sitz in 400 - 369 Terminal Ave, V6A 4C4 Vancouver, CA. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Thinkific gibt es?
Die bestbewerteten Anbieter in der Branche Softwareunternehmen sind Freecash (4,6 von 5), Toluna (4,2 von 5), GoDaddy (4,4 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Thinkific beansprucht?
Nein. Das Profil von Thinkific ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Thinkific hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Thinkific auf Bewertungen?
Thinkific: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
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Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.