Bewertung
1,7
Mangelhaft · von 5 Sternen
Mobiltelefongeschäfttmobile.com
T-Mobile Erfahrungen
1,7von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
669
117 in den letzten 12 Monaten
Mobiltelefongeschäft
8%
Anteil 5-Sterne-Bewertungen
Bewertungen (669)
117 in 12 MonatenIhre Stimme
Erfahrung zu T-Mobile schreiben
Stacy Siomos Skordas Csahiouni
Verifizierte Bewertung
Extremely Disappointing Customer…
Extremely Disappointing Customer Service Experience!!! I am extremely disappointed with the way our recent issue was handled by a corporate T-Mobile customer service representative. What should have been a simple billing and phone trade-in issue turned into a very frustrating and unprofessional experience. We were originally offered a specific promotional offer for returning our old phones, from 2 different sources, A person through corporate on the phone and the store from where we purchased the new phones, but T-Mobile did not honor the credit as promised. When we asked for an explanation of several unexpected monthly billing charges that significantly exceed the initial price quotes given to us we were repeatedly given answers such as, “I don’t know.” We were then told that one charge was from a third party, even though we could not find any third-party charge on our bill. We were also told that something had been downloaded onto one of the phones, which we did not do, plus they could not tell us what the download was or how to research it. Instead of taking the time to investigate the charges and provide clear answers, we were given conflicting explanations and very little assistance. What was even more disappointing was the representative’s attitude throughout the conversation. She repeatedly talked over me and came across as condescending. When after 2 hours I explained that I felt the entire situation had been handled unprofessionally and that I was very disappointed with the customer service, I told her that I intended to leave a negative review. Her response was, “What goes around comes around.” That is an incredibly inappropriate response from someone representing a major company. A simple, “I’m sorry this happened,” or “Someone dropped the ball, and I will do my best to help resolve it,” would have been a professional and appropriate response. I have been a T-Mobile customer and expected better. Mistakes happen, but how a company handles those mistakes matters. Customers deserve accurate answers, respectful communication, and representatives who are willing to take responsibility and help resolve problems. Unfortunately, this experience left me very disappointed—not only with the individual representative, but with the way T-Mobile customer service represented the company.
0
Sam
Verifizierte Bewertung
Traded My IPhone 12 In
When I traded me iPhone 12 in for IPhone 16, I was never told if I wanted to leave T-Mobile I would have to pay the phone off. They kept lying to me about my bill being fixed at 45.00 dollars but each month it would jump way up and I would have to call again. I guess they were giving me a 20 dollar credit but that’s not what I was told. I was told my bill will be 45 dollars each month and that the problem was fixed so I wouldn’t have to call back each month. They lied and when I called back the last time, they told me that had given me a free phone which they weren’t charging me for but I had turned in my iPhone 12 for IPhone 16. Don’t trust their representatives because they are liars and I’m looking to try to pay this 16 off and go to another carrier! T-Mobile is bad👎🏽👎🏽👎🏽
0
John
Verifizierte Bewertung
They took me out of my old plan and…
They took me out of my old plan and migrated me into a newer plan without notifying me calling me, most importantly - without my written or verbal consent. That’s a breach of our contracts! Everyone should start a class action lawsuit against the piggish executive driven company. And they can only imagine what the executives do most likely nothing all you gotta worry about promotions pricing oh and you still pay the same rates for pinging off cell towers, big deal and then you overcharging the consumer so you can live with lavish lifestyles, good job buddies that’s why I’m going to Verizon on Tuesday after I fix the shenanigans with this terrible company.
0
Peter cheese
Verifizierte Bewertung
New cell phones Loveland Store.
I went to the Loveland store to update my phone and my wife’s phone. Jeff, the customer representative could not have been more helpful. He answered all my questions and was very patient with my ignorance about internet and cell phones.. I was totally satisfied with my visit and would highly recommend Jeff to anybody needing quality help.
0
customer
Verifizierte Bewertung
Do not trust
Went to a T-Mobile store to just get new phones for my self and spouse. Did not want anything else. Already a customer for over 8 years. With several lines. Have gotten just the phones on a payment plan in the past. The sales person said couldn't just get the phones I had to add new lines. He said it would be way cheaper. I told him didn't want new lines. Then he had to talk to his manager. Comes back says they aren't going to add new line and wont change my plan. We can get the phones. Then he says because we got the phones we can get 4 free tablets just have to pay taxes and connection fee. It will be only $80 more a month on the bill. We fell for it. I had to pay over $300 out the door that day. Then I got the first bill after that. my plan was changed plus 6 new lines were add. Almost tripling my bill. So, I have been fighting this and dealing with them for the last 2 months. Do not believe anything they say. You can not trust them.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
US
Alternativen zu T-Mobile
Mobiltelefongeschäft-Ranking →Häufige Fragen zu T-Mobile
Ist T-Mobile seriös?
T-Mobile erreicht aktuell 1,7 von 5 Sternen aus 669 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: Unternehmenssitz: US. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden T-Mobile?
Kundinnen und Kunden bewerten T-Mobile im Schnitt mit 1,7 von 5 Sternen („Mangelhaft“) auf Basis von 669 Bewertungen. 117 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu T-Mobile gibt es?
Die bestbewerteten Anbieter in der Branche Mobiltelefongeschäft sind CeX/WeBuy - United Kingdom (4,1 von 5), Currys (4,4 von 5), Cdiscount (4,1 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von T-Mobile beansprucht?
Nein. Das Profil von T-Mobile ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann T-Mobile hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet T-Mobile auf Bewertungen?
T-Mobile: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann T-Mobile negative Bewertungen löschen lassen?
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Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.