Bewertung
1,3
Schlecht · von 5 Sternen
TopView Sightseeing Erfahrungen
1,3von 5 · Schlecht
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
319
38 in den letzten 12 Monaten
Unternehmen
3%
Anteil 5-Sterne-Bewertungen
Bewertungen (319)
38 in 12 MonatenIhre Stimme
Erfahrung zu TopView Sightseeing schreiben
Classy Tourist
Verifizierte Bewertung
Terrible Service!!!!!!
I booked a bus tour with TopView and, unfortunately, what started as a good experience around NYC was completely ruined at one of the stops. The female driver got off the bus to announce the stop, but she didn’t explain it properly and then failed to get back onto the bus. We therefore got onto the bus ourselves and scanned our tickets, as we had been instructed to do. She then came back and started shouting — so much so her dentures nearly fell out — at us and another family, saying “the nerve” of us getting onto her bus. She then made us get off the bus, despite us having a baby with us, and questioned why the baby didn’t have a ticket. The driver should know TopView’s own policies regarding babies and tickets instead of confronting customers over something that is the company’s responsibility to communicate clearly. The way she spoke to us was extremely rude and completely unnecessary. Being shouted at and made to get off the bus with a baby was unacceptable and made us feel very uncomfortable. What should have been an enjoyable NYC experience was completely ruined by this interaction. I hope TopView takes this seriously, looks into the driver’s behaviour, and ensures its staff are properly trained on both customer service and the company’s ticketing policies. Terrible service from bus driver! Yet the audacity of this horrible lady she expected us to tip. She can go and get some training before she asks for a tip.
0
Rory Gaudette
Verifizierte Bewertung
Paid for live tour guide, got AI narration
I did the NYC Skyline Night Tour on 5/31. I paid ~$10 extra to have a live tour guide, as opposed to the pre-recorded audio tour. Not only was my tour pre-recorded, not live, I'm 99% sure that the audio tour was read by AI. I reached out to customer service about getting refunded the $10 difference in early June and haven't heard back. Also my bus left about 40 minutes later than scheduled, they seem unprepared for the number of people waiting for a tour.
0
Eva
Verifizierte Bewertung
Bad service and communication
Bad service, bad communication. After they took your money you are on your own. They dropped you far away from your destination and let you walked to catch your ferry. Could not find the designated stop to go back because of the road constructions (no information in advance). We were already on the bus but because we could not find our ticket immediately we had to get off and waited for another bus :( (after 2 hours walking searching for the designated stop) instead of asking to sit and find our tickets. AND VERY RUDE as well as if we are the most stupid people because we could not find the designated stop!! Hellooo it's your daily job and route, its easy to say "its very easy" My advice just used the subway, much cheaper, easier and faster!!!
0
Linda
Verifizierte Bewertung
We have several issues:
We have several issues: 1) website is horrible - I could write an essay about that! 2) maps were not offered 3) no a/c inside; no fans; no open windows; it was unbearably hot and there were no seats upstairs. 4) audio was skimpy - too much music; not enough explaining what we were passing and seeing. 5) sometimes the audio mentioned a site/building that was coming up when we passed it already. 6) the driver should have been announcing the number of the stop because without that, we had to figure out where we were. 7) our driver never told us the route had stopped, and we were sitting upstairs with everyone, waiting, until finally another customer from below, came up and told us the driver was done, even though it was not the last stop, When we came down we asked the driver why he did not tell us he was not going further, and why he wasn't going further, and he said he thought we were "chilling", and we could try another bus 2 ahead of us, no explanation for why he stopped. 8) We waited much longer than the 15 minutes promised for buses. 9) drivers were rude to other passengers (not us).
0
Farina Khurshid
Verifizierte Bewertung
Je déconseille…infos très peu fiables…
Je déconseille…infos très peu fiables et contradictoires si vous souhaitez faire le uptown : peu de bus l’après midi.. on nous a dit, il y en a un à 14h30 et le suivant et dernier à 16h, donc bus bondé surtt en août, fort affluence Pr le Brooklyn tour: informations contradictoires, on nous a dit de prendre un bus à un certain arrêt, le bus n’est jamais … ou bien le chauffeur nous a mal orienté. On était tout un groupe de touristes à chercher l’emplacement pour le départ du Brooklyn tour… Inadmissible et perte de temps. Donc dès le matin on a les nerfs et ça déstabilise tout le programme on ne sait pas où vraiment prendre le bus, les chauffeurs sont très peu avenants… Le métier n’est pas facile.. Mais vu le prix qu’on paie la moindre des choses serait d’être plus sympa avec les clients.. si on a des questions, ne vous attendez pas à avoir une réponse claire de la part des chauffeurs..dommage. Peut être un manque de formation à la base Pas de clim en bas, si le bus est full et grosse chaleur…0n a eu droit à un hammam… c’était horrible.. ma fille en ai sorti malade… On a souvent galéré à trouver les arrêts. Si vous descendez à un arrêt et que vous cherchez l’autre… Alors bon courage On pensait gagner du temps et finalement on n’en a perdu beaucoup plus… Surtout éviter les vendeurs dans la rue si vous souhaitez une formule avec différents circuits… Si on vous propose le vélo gratuit, alors sachez que ça ne l’est pas du tt, il faut 1h à 20$ Et ensuite vous pouvez bénéficier de deux heures gratuit en plus pour le Central Park Donc en terme de rapport qualité prix c pas top, on a qd même payé 160$ pr 2 jours pr moi et ma filles Pas satisfaite du tout
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
Häufige Fragen zu TopView Sightseeing
Ist TopView Sightseeing seriös?
TopView Sightseeing erreicht aktuell 1,3 von 5 Sternen aus 319 unabhängigen Bewertungen — Gesamturteil „Schlecht“. Zur Einordnung: der Firmensitz (2 E 42nd Street, 10017 Manhattan, US) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden TopView Sightseeing?
Kundinnen und Kunden bewerten TopView Sightseeing im Schnitt mit 1,3 von 5 Sternen („Schlecht“) auf Basis von 319 Bewertungen. 38 davon stammen aus den letzten 12 Monaten.
Wo hat TopView Sightseeing seinen Sitz?
TopView Sightseeing hat seinen Sitz in 2 E 42nd Street, 10017 Manhattan, US. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Ist das Profil von TopView Sightseeing beansprucht?
Nein. Das Profil von TopView Sightseeing ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann TopView Sightseeing hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet TopView Sightseeing auf Bewertungen?
TopView Sightseeing: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann TopView Sightseeing negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.