Bewertung
2,8
Durchschnittlich · von 5 Sternen
Geschäft für Modeaccessoirestrynovahair.com
2,8von 5 · Durchschnittlich
Bewertung
Durchschnittlich · von 5 Sternen
Stimmen
9 in den letzten 12 Monaten
Geschäft für Modeaccessoires
Anteil 5-Sterne-Bewertungen
Ihre Stimme
Dirk
Great product, top quality, fast delivery, the only product who realy work for grey hair !!!
Andrew Moran
Absolutely dreadful - avoid! Hello NovaHair Customer Care/Compliance Team, I’m contacting you about your “NovaHair Instant Dye Shampoo / 3-in-1 Natural Hair Dye” and the way it is advertised on your website. Your site makes repeated claims such as “Powered by Nature’s Best,” “Natural Ingredients,” “All Natural,” and states the shampoo “avoids the drying and damaging effects of conventional hair dyes,” implying it is not a traditional dye product. However, the ingredient label on the product I received indicates a two-agent oxidative dye system: Agent No. 1 lists p-Phenylenediamine (PPD), resorcinol, and dye intermediates including meta-aminophenol and N,N-Bis(2-Hydroxyethyl)-p-phenylenediamine sulfate (trace). Agent No. 2 lists hydrogen peroxide. This combination (PPD-type dye intermediates + peroxide developer) is characteristic of conventional oxidative hair dye formulations, and these ingredients are widely associated with skin/scalp irritation and allergic reactions in some users—especially PPD, which is a well-known sensitizer. Could you please clarify: Whether this product is intended to function as an oxidative hair dye (colorant + peroxide developer), and if so, why it is marketed as “all natural” and as avoiding “conventional hair dyes.” The concentrations (or permitted ranges) of the key dye actives and developer (PPD and related intermediates, resorcinol, hydrogen peroxide, ethanolamine). What safety guidance you provide (patch testing instructions, allergy warnings, contraindications) and whether those warnings are presented prominently at point of sale online. Whether you offer a truly PPD-free/peroxide-free alternative for customers seeking a more “natural” approach. I’m raising this because the marketing claims appear inconsistent with the ingredient label and could mislead consumers—particularly those with sensitive skin or prior reactions to hair dye. Right now, the product I have purchased does NOT match the marketing and promises on the website Thank you for your time. I look forward to your response.
Shan
purchased this product believing I was buying from a New Zealand website, as the domain is novahair.co.nz. It was not made clear at the time of purchase that the product was shipped from the USA or that returns would need to be sent overseas. Unfortunately, the product caused an allergic reaction and itchiness, so I was unable to continue using it. When I contacted customer support, I was informed that I would need to pay for return shipping, despite the website stating that return shipping costs would be covered for damaged, incorrect, or dysfunctional items. Overall, the product was unsuitable for me, and the return process was disappointing due to the lack of clear information. I hope the company improves transparency around shipping and returns for future customers.
Tracie
What exceptional customer service. I ordered wrong product and with seconds I emailed to let them know. I was sent out the same product but different colour, free of charge I hasten to add. Why can’t all customer services be like this ?
Hania
I loved their customer service! Great support. They made every step very easy for me and Rubelyn was amazing <3
Typische Antwortzeit unter 24 Stunden.
Trynovahair erreicht aktuell 2,8 von 5 Sternen aus 26 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: Unternehmenssitz: US. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Kundinnen und Kunden bewerten Trynovahair im Schnitt mit 2,8 von 5 Sternen („Durchschnittlich“) auf Basis von 26 Bewertungen. 9 davon stammen aus den letzten 12 Monaten.
Die bestbewerteten Anbieter in der Branche Geschäft für Modeaccessoires sind QVC UK (4,4 von 5), Boozt.com (4,4 von 5), I SAW IT FIRST (4,3 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Nein. Das Profil von Trynovahair ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Trynovahair hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Trynovahair: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.