Bewertung
1,9
Mangelhaft · von 5 Sternen
Ubiquiti Networks Erfahrungen
1,9von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
114
27 in den letzten 12 Monaten
Softwareunternehmen
9%
Anteil 5-Sterne-Bewertungen
Bewertungen (114)
27 in 12 MonatenIhre Stimme
Erfahrung zu Ubiquiti Networks schreiben
HAAG Networking
Verifizierte Bewertung
Two Weeks of Troubleshooting with No Solution from Ubiquiti
I have been a long-time Ubiquiti customer and have deployed their products for many years. Unfortunately, my recent experience with their technical support has completely changed my opinion of the company. We spent over two weeks troubleshooting a severe Wi-Fi performance issue. During that time, Ubiquiti support repeatedly requested logs, screenshots, photos, and additional testing. We complied with every request, yet no one was able to identify or resolve the problem. The entire process consisted of email and chat exchanges with no opportunity to speak with a knowledgeable engineer who could take ownership of the case. As a Network Engineer, I ultimately diagnosed and resolved the issue myself after my field technicians spent countless hours performing the same troubleshooting steps Ubiquiti continued to request. Those labor hours were unnecessary and costly for both my company and my client. The most disappointing part wasn't the technical issue itself—it was the lack of meaningful technical support. Hardware problems happen, but a company is judged by how it supports its customers when those problems occur. In this case, the support experience fell far below expectations. Because of this experience, I will no longer be purchasing Ubiquiti products for my business. As an MSP, I influence technology decisions for multiple clients, and I can no longer recommend a vendor that does not provide the level of support professionals need. I sincerely hope Ubiquiti invests in improving its technical support organization. Their products have great potential, but without knowledgeable and responsive support, it's becoming difficult to justify recommending or deploying them.
0
Steven m
Verifizierte Bewertung
Good rma process
I had an issue with my unifi express and had excellent customer support, and rma replacement
0
Alex Jacob
Verifizierte Bewertung
Boought a $10,000 camera setup
Boought a $10,000 camera setup - 8 camers, NVR pro, 24TB storage, 16-port POE switch - the hole 9 yards. 5 out of 8 cameras started to fog. Support said to enable night vision and wait 48 hours. Absolute disaster.
0
Tesla
Verifizierte Bewertung
A company which is completely deaf to…
A company which is completely deaf to its customer requests. Hundreds of requests to stop us logging out and reuse mfa, go unheard!
0
Simon Jane Daniell
Verifizierte Bewertung
Beware - Legacy products get screwed up
BEWARE! - I have a Unify Wi-Fi access point which was rendered useless when I followed the Unify app instructions to do a factory reset. The technical team offered me a gesture of giving me 10% off a replacement Ubiquity unit. This seems very meagre for a company of the size of Ubiquity. I have suggested that the app developers are asked to put a warning on the app instructions to the effect that "performing a factory reset on a legacy product may stop it working and there is no repair." Then at least others may not have suffered the distress and considerable inconvenience which I have done. Following the app instructions turned a fully operational AP into a pile of e-waste.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
US
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Ist Ubiquiti Networks seriös?
Ubiquiti Networks erreicht aktuell 1,9 von 5 Sternen aus 114 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: Unternehmenssitz: US. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Ubiquiti Networks?
Kundinnen und Kunden bewerten Ubiquiti Networks im Schnitt mit 1,9 von 5 Sternen („Mangelhaft“) auf Basis von 114 Bewertungen. 27 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Ubiquiti Networks gibt es?
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Ist das Profil von Ubiquiti Networks beansprucht?
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Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.