Bewertung
4,1
Gut · von 5 Sternen
Elektronikunternehmenuk.anker.com
Anker Erfahrungen
4,1von 5 · Gut
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
1.015
362 in den letzten 12 Monaten
Elektronikunternehmen
76%
Anteil 5-Sterne-Bewertungen
Bewertungen (1.015)
362 in 12 MonatenIhre Stimme
Erfahrung zu Anker schreiben
S Newall
Verifizierte Bewertung
Inconsistent units, inaccurate promotional specifications, disingenuous support.
Anker, with its flashy new image, likes to present itself as a high end manufacturer akin to a first-party camera brand or an established electronics brand like Sony. The truth is that they still operate, in terms of customer service at least, like a grabby, Amazon-aligned, budget wholesaler. They use the customer as quality control and wrap up basic consumer rights as gestures of good will when they have knowingly shipped sub-par and faulty devices. I was highly reliant on a brand new Anker device for an extended work trip. I chose Anker over cheaper brands as I didn't have the time or margins to deal with an underperforming device. I was totally wrong in this judgement. Anker themselves, (after finally being escalated to a manager and enduring weeks of exchange with AI regurgitated and informed responses) told me that this model can lose up to 15% of its capacity overnight if Bluetooth and the screensaver are left on, as they are set to by default. They advised me to plug in both USB-C sockets for true fast charging but this would require a much more cumbersome travelling set-up of two adapters, two wall chargers and two cables alongside the device itself. The capacity of the device is the same stated mAh as a 6 year old Inui powerbank I kept for emergency yet the same phone, charged from zero and on airplane mode drained the Inui to 84% and the Anker to 72%. I was using the powerbank for almost its exact advertised use case but have been left with an awareness that it is totally unfit in this regard and in practice it is effectively being missold. The device I was sent is gimmick-laden, underwhelming and clearly faulty (unless Anker is lying about the capacity of all these devices). This has huge ramifications for my workflow, charging it slowed me down and using it often left my devices depleted to the point where I was anxious to use them. Anker had zero recognition of this and I had to repeat my situation in every email exchange. In a professional setting I would avoid Anker like the plague. For personal use I would remain extremely vigilant as Anker clearly ships inconsistent and misrepresented products at times.
0
Louise Harris
Verifizierte Bewertung
Genuinely the Best Customer Service I Have Ever Experienced
How Anker has anything less than five stars is genuinely beyond me. They provide the best customer service I have ever experienced. I originally purchased my Soundcore Q30 headphones in 2023. They are fantastic headphones in terms of sound quality, comfort and value. When they developed a fault, Anker replaced them for me. When the replacement later developed a problem, they replaced them again. On both occasions, their support was prompt, polite and exceptionally helpful. More recently, I experienced the same charging issue again. By this point, it had been around three years since my original purchase, so I fully appreciated that I was outside the original warranty period. Nevertheless, Anker listened, reviewed the complete history and worked with me to find a fair solution. They offered a generous discount towards a new pair and ultimately processed a further 15% refund on headphones that were already reduced in the Amazon sale. They also confirmed that my new pair has its own full 18 month warranty. What impressed me most was the way I was treated throughout. Every message was warm, courteous, engaging and genuinely human. Eavan took ownership of my case, explained everything clearly and made me feel like a valued customer rather than another ticket number. When I had been away on holiday and had not yet responded, the team even followed up to make sure I had received their offer and still had the support I needed. The new headphones are every bit as comfortable and fantastic sounding as my previous pairs, and I am delighted with them. Companies reveal their true character when something goes wrong. Anker did not simply respond to a complaint. They listened, took responsibility, followed through and protected the relationship they had built with a loyal customer. This is customer service at its absolute best, and Anker has earned my trust and loyalty for years to come. An emphatic five stars.
0
Amit Dattani
Verifizierte Bewertung
Perfect After Care.. Well done Anker team!!
I wouldn't even think of purchasing Robot Vacuum or other items which Eufy produce from another Brand.. The After service given by Anker support and I dealt with Erela who assisted with issue with my Robot Vacuum which was out of warranty but they still arranged free after service and fixed the issue.. Was kept informed throughout the progress of the repair and cause of the issue. Fixed within 10 days and working like a charm!! Amazing service, after service and I am awaiting to purchase one of their Robovacuum later on the year.. Perfect service!!
0
Sheila
Verifizierte Bewertung
Product recall causes lots of heacache
Getting an email that the powerbank I purchased about a year prior got recalled caused so much pain in the *ss. The nearest disposal centre is 2 hours away. No powerbanks of equivalent volume and price were available so I had to go for one way more expensive. In the end I got yet another powerbank from another company. Overall this was an expensive experience.
0
David
Verifizierte Bewertung
Quick delivery
Quick delivery, solid product. It’s a bit heavy, but good at charging, and I can see what is charging, and at what level. Of course, the receptacle it’s plugged into is not easily visible, but if I stretch a little…
0
Die Akte
Antwortet zügig
Typische Antwortzeit unter 7 Tagen. Beantwortet 23 % der negativen Bewertungen.
GB
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Ist Anker seriös?
Anker erreicht aktuell 4,1 von 5 Sternen aus 1.015 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: Unternehmenssitz: GB, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Anker?
Kundinnen und Kunden bewerten Anker im Schnitt mit 4,1 von 5 Sternen („Gut“) auf Basis von 1.015 Bewertungen. 362 davon stammen aus den letzten 12 Monaten.
Ist das Profil von Anker beansprucht?
Nein. Das Profil von Anker ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Anker hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Anker auf Bewertungen?
Anker: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann Anker negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.