Bewertung
4,0
Gut · von 5 Sternen
Computergeschäftuk.store.asus.com
Uk Store Asus Erfahrungen
4,0von 5 · Gut
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
1.119
15 in den letzten 12 Monaten
Computergeschäft
22%
Anteil 5-Sterne-Bewertungen
Bewertungen (1.119)
15 in 12 MonatenIhre Stimme
Erfahrung zu Uk Store Asus schreiben
Holding them to account
Verifizierte Bewertung
Demands you surrender buyer protection before issuing owed refund
For clarity, this review is based on my experience of dealing with Asus UK's product fulfilment partner, Five Tech Limited. I am writing this to alert other consumers to the unacceptable tactics used by this merchant when handling returns and refunds. The Facts: Statutory Breach: I returned goods which were received and signed for on 2nd July. Under UK Consumer Contracts Regulations, a refund must be processed within 14 days of receipt. The merchant acknowledged in writing that the goods were received and that a full refund was due, yet they failed to issue payment within the legal timeframe. Conditional Refund Trap: The merchant explicitly refused to process my refund unless I closed my open PayPal dispute. Demanding that a consumer forfeit their buyer protection before receiving a refund they are legally owed is unacceptable practice. Multiple Trading Aliases: Consumers should be aware that Five Tech Limited operates across several storefronts and trading names (including Asus Store UK and Laptop Outlet), sharing the same address and directorship. In my experience, this multi-name setup serves to obfuscate accountability, confuse customers, and drag out dispute resolution processes unnecessarily. I have had to escalate this matter formally through regulatory compliance channels. I strongly advise that you know your rights under UK consumer law before buying from this group of retailers.
0
Goldenfeeder
Verifizierte Bewertung
Terrible store
Terrible service. I do not recommend.
0
Ewelina Bojarowicz
Verifizierte Bewertung
I had a very disappointing experience…
I had a very disappointing experience with ASUS Store UK / Five Tech Limited regarding an RMA claim for my ASUS ROG STRIX Z790-E GAMING WIFI II motherboard. The motherboard was initially accepted for inspection, but the warranty claim was later rejected as “customer induced damage” due to bent socket pins. The main issue is that the motherboard I received back appears to be in worse condition than when I originally sent it. The original issue involved only a few affected pins identified during inspection, while the returned board now shows significantly more visible pin damage. I also raised concerns that the affected pins were located in the central area of the socket, which is not typical of standard user installation damage, but this point was ignored and no detailed technical explanation was provided. Communication was slow and unclear throughout the process, and I was never given convincing evidence that the returned condition matched the original condition of the board when it was received by the service centre. Very disappointed with how this RMA case was handled.
0
Flash Fire
Verifizierte Bewertung
Flow Z13 KJP
I brought the new ROG Flow Z13 KJP (£3,600 for a tablet PC). It arrived 3 days late, no tracking was ever given, I contacted support and they didn't have the information. Didn't work with USB-C monitors without hours of troubleshooting with the their supports only suggestion of RMA the device because they just follow a script and can't think for themselves (I had to install AMD chipset drivers direct because the ones on the Asus support page were very out of date and wouldn't update). Two weeks later I still haven't received the game code that was part of the purchase, I contacted customer support & it took 3 days for them to respond with "We're still waiting for them". The whole experience makes me want to never purchase another Asus product.
0
Michael Lau
Verifizierte Bewertung
Absolute worst customer experience…
Absolute worst customer experience ever. I would encourage everyone to stay away from ordering from this online retailer, because if something goes wrong, then customer service will NOT help you. I ordered a monitor on the 19th December and paid for express delivery, so it would arrive by the 24th. I noticed that the order tracking was not working for me, so I called on the 22nd to see if the order was still on track. They promised it was and it would definitely arrive on the 24th or even the 23rd. Then comes the 24th and no sign, no update, no tracking, NOTHING. I called them again in the evening and they lied saying something about how "dpd not working that day" DESPITE them promising it to arrive 2 days before. I asked for compensation because I paid for express delivery and I did not get that, but they said they could only provide once the item had been delivered. Waiting to the next week and there is still zero communication. Fed up, I called to cancel the order to get a refund because it would be faster ordering elsewhere. They then said the refund would be processed within 3-5 business days. 3-5 business days later and STILL NO COMMUNICATION. The monitor cost £410 and I have lost my patience with constantly calling them for my money back, so I contacted the bank to deal with it. No surprises, after contacting the bank, only then did they write back to me to say my refund would be re-processed. My bank had to contact their bank and my claim was successful. After, I emailed them to ask for the compensation I deserve instead of being offered it in the first place. The best they could do was a £20 voucher to there online store. What an absolute joke - as if I ever want to order from the again. Even after verbally requesting for an e-mail of things that the customer service promised, they never followed up. This experience has been beyond frustrating. I never write reviews, but feel the extreme need to vent about this whole situation.
0
Die Akte
Antwortet zügig
Typische Antwortzeit unter 7 Tagen.
Alternativen zu Uk Store Asus
Computergeschäft-Ranking →Häufige Fragen zu Uk Store Asus
Ist Uk Store Asus seriös?
Uk Store Asus erreicht aktuell 4,0 von 5 Sternen aus 1.119 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: der Firmensitz (Lide Road 15, 112, GB) ist öffentlich dokumentiert. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Uk Store Asus?
Kundinnen und Kunden bewerten Uk Store Asus im Schnitt mit 4,0 von 5 Sternen („Gut“) auf Basis von 1.119 Bewertungen. 15 davon stammen aus den letzten 12 Monaten.
Wo hat Uk Store Asus seinen Sitz?
Uk Store Asus hat seinen Sitz in Lide Road 15, 112, GB. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Uk Store Asus gibt es?
Die bestbewerteten Anbieter in der Branche Computergeschäft sind UBALDI.com (3,5 von 5), LDLC (4,4 von 5), Elgiganten A/S (3,5 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Uk Store Asus beansprucht?
Nein. Das Profil von Uk Store Asus ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Uk Store Asus hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Uk Store Asus auf Bewertungen?
Uk Store Asus: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann Uk Store Asus negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.