UltaHost Erfahrungen

3,7von 5 · Gut

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Bewertung

3,7

Gut · von 5 Sternen

Stimmen

1.755

637 in den letzten 12 Monaten

Web-Hosting-Unternehmen

38%

Anteil 5-Sterne-Bewertungen

Bewertungen (1.755)

637 in 12 Monaten

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Anshu Bhardwaj

US · Vor 2 Tagen

Verifizierte Bewertung

Stay away from these scammers if you…

Stay away from these scammers if you want to save your money. Months ago, I stopped using their service, but they still kept my card saved in their payment method. Today, someone easily logged into my account and purchased several domains. I immediately contacted support after receiving a call from my bank regarding these transactions. They simply said, “We can’t do anything,” and asked me to read their refund policy. Seriously? Firstly, if someone has stopped using your service, who authorized you to keep their card details saved? A hacker purchased a total of four domains through my account, and this is one of the invoices: Invoice #872666. I have filed a legal complaint and submitted a chargeback request.

30. August 2026

UltaHost

Antwort des Unternehmens · 30. August 2026

Dear Anshu, Thank you for bringing this serious matter to our attention. We are sorry for the distress and inconvenience this situation has caused you, particularly after you received a call from your bank regarding transactions you did not authorize. We have reviewed the circumstances surrounding the invoices for the last 4 purchased domain names (2 invoices in total) and understand why you were concerned about the unauthorized purchases. We would like to clarify that domain registrations are normally non-refundable. Domain names are a third-party product, and once a registration has been successfully processed, the registration fees have already been paid to the relevant domain registry. For this reason, these costs generally cannot be recovered or refunded by us. However, given the circumstances of your case, we have decided to make a one-time exception. We will cover the domain registration costs ourselves so that we can issue you a refund for the affected domain purchases. This is being provided as a one-time exception, despite our standard domain refund policy. Regarding the security of your account, we strongly recommend enabling Two-Factor Authentication (2FA) for your UltaHost Client Area. This provides an additional layer of protection even if your account password is compromised. You can find our step-by-step guide here: https://ultahost.com/knowledge-base/account-management/account-security/enable-disable-two-factor-authentication-2fa/ We also understand your concerns regarding the saved payment method. We take account security seriously, and we encourage you to review your account credentials and security settings and ensure that your password is unique and not used on any other service. We're sorry that you had to go through this experience, and we hope that our decision to make this exception and refund the domain registration costs demonstrates that we take your situation seriously. Thank you for bringing the matter to our attention, and we wish you all the best. Best regards, Dimitar UltaHost Support Team

Majdi Abed Ibn Mutah

US · Vor 5 Tagen

Verifizierte Bewertung

domain got suspended by ultahost

Just bought a domain yesterday and today it got suspended, Ticket ID #2026082794471 UltaHost is the worst hosting provider, they will suspend you anytime

27. August 2026

UltaHost

Antwort des Unternehmens · 27. August 2026

Dear Majdi, Thank you for taking the time to share your feedback. We're sorry to hear about your experience with the domain suspension, especially so shortly after registering it. We can only imagine how upsetting this can be. That said, we want to clarify that, as an ICANN-accredited registrar, we are required to comply with legitimate abuse reports and take appropriate action when required. Domain suspensions are not made arbitrarily, and when a domain is subject to an abuse-related action, there is a specific reason and process behind it. All of this is explained in ticket #2026082794471. We received a third-party report that was legitimete and we had to act on it. We understand that having a newly registered domain suspended can be frustrating, but we must follow the applicable registry and abuse requirements. Regarding the domain itself, domain registrations are non-refundable once they have been successfully processed, as a registered domain cannot simply be unregistered. The domain remains yours, and you are free to point it to another registrar if you wish to use a different provider and have a different project. We hope this provides some additional clarity regarding what happened. We understand your frustration, but we want to assure you that domain-related actions are not taken arbitrarily and that we must comply with the obligations that apply to us as an accredited registrar. Best regards, Dimitar UltaHost Support Team

Spiro Azkoul

US · 24. August 2026

Verifizierte Bewertung

They are destroying our business

They are destroying our business. they have cost us multiple downtimes and countless losses. do not make the mistake.

24. August 2026

UltaHost

Antwort des Unternehmens · 24. August 2026

Hello Spiro, We are sorry for the negative experience you had with UltaHost. We completely understand how frustrating and costly service interruptions can be, especially when your business depends on your websites and services being continuously available. We regret the disruption and the losses you experienced as a result. We would like to confirm that everything is now back online and working correctly, as explained in ticket #2026082490973. We appreciate your patience while our team worked to restore the affected services. Once again, we're truly sorry for the downtime and the inconvenience it caused your business. We understand the seriousness of the situation and are committed to improving the reliability of our infrastructure to prevent similar incidents in the future. Thank you for your patience and understanding. Best regards, Dimitar UltaHost Support Team

AHMAD BASSEL ALSHALAH

US · 23. August 2026

Verifizierte Bewertung

I got web hosting recently from them on…

I got web hosting recently from them on Dubai servers, but the performance is not as I expect, it is very bad comparing to any other web hosting abroad. I regret it and will move soon. FYI, recent ticket #2026081076276. The main issue that server response is not stable, most of the time it is slow. I changed the rating to 4 from 2 because of the support I got from the company when I asked for cancelation. Thank you for your help and hope in future we could do business again.

23. August 2026

UltaHost

Antwort des Unternehmens · 23. August 2026

Dear Ahmad, We are sad to read that you had a negative experience with UltaHost. We take performance concerns seriously and would genuinely like to investigate what may have caused the issue, particularly since you mentioned that your hosting is located in Dubai. After checking our records, we were unable to identify an account matching the information provided in your review. Without being able to locate your service, we're unfortunately unable to investigate the performance issues you've experienced. Could you please provide either the email address associated with your UltaHost account or a ticket ID number if you have posted such? With that information, we'll be able to locate your account, check the server and network performance, review any previous support interactions, and investigate the matter properly. We appreciate your feedback and hope you'll give us the opportunity to look into this before making your final decision. Best regards, Dimitar UltaHost Support Team =========================================== UPDATE 25.08.2026 Hello Ahmad, We have checked the mentioned ticket ID, and it seems the main issue in it is the installation of Tesseract OCR, which we do not support on shared servers. If you want to install such software please consider our VPS and VDS plans. Best regards, Dimitar UltaHost Support Team

Joe

US · 23. August 2026

Verifizierte Bewertung

Took over $200 for an account that was $68 and support no help

I have a server which is $68 a month with auto renew turned on. I get an email early hours of the morning to say my account has been suspended. 3 hours later another email to say it's unsuspended followed by emails for four lots of $55 taken from my account. $220 taken for an account that should be $68 Contact the company and they say they've issued a refund and it'll be 7 days, but no emails from paypal or 2Checkout to say a refund is being processed. No reply from the company to say why these four payments had been setup, no reply as to why my account was suspended when I have auto renew turned on, which impacted the sites I have on the server. Also have Pinguzo setup on the accounts and regular downtime reported which they also didn't reply to. This is the second month I've had an issue with them taking more money than they should have. Previous month they said a credit would be put on my account and taken off this months bill, but instead I was charged $220. Have no choice now but to move to another supplier, costing me more money and time moving the server and sites over. Not risking a third month of having my account suspended and hundreds in payments being taken. UPDATE: They opened three tickets with the same wording all making threats of taking legal action agaisn't me if I didn't pay an outstanding balance which they didn't even say how much it was. On review the server was off for over 6 and a half hours because their renewal system didn't work correctly. Payments refused and I'll never work with them again.

23. August 2026

UltaHost

Antwort des Unternehmens · 23. August 2026

Dear Joe, We're sincerely sorry for the frustration and inconvenience you've experienced. It seems like there was some kind of misunderstanding. The combination of unexpected charges, a service suspension, and downtime affecting your websites is certainly concerning. This should not happen, and we would like to investigate the matter properly rather than leave you without a clear explanation. Could you please provide us with the relevant support ticket ID number(s)? This will allow us to review the billing issues, the suspension and unsuspension events, the refund request, and the downtime reports with our Billing and Technical Support teams. We understand why experiencing similar issues more than once would seriously affect your confidence in our service. We'd appreciate the opportunity to review the case in detail and determine exactly what happened. We are looking forward to hearing back from you so that we can investigate this issue further. Best regards, Dimitar UltaHost Support Team

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Ist UltaHost seriös?

UltaHost erreicht aktuell 3,7 von 5 Sternen aus 1.755 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: der Firmensitz (651 N Broad St, Suite 206, 19709 Middletown, US) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.

Wie bewerten Kunden UltaHost?

Kundinnen und Kunden bewerten UltaHost im Schnitt mit 3,7 von 5 Sternen („Gut“) auf Basis von 1.755 Bewertungen. 637 davon stammen aus den letzten 12 Monaten.

Wo hat UltaHost seinen Sitz?

UltaHost hat seinen Sitz in 651 N Broad St, Suite 206, 19709 Middletown, US. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.

Welche Alternativen zu UltaHost gibt es?

Die bestbewerteten Anbieter in der Branche Web-Hosting-Unternehmen sind Toluna (4,2 von 5), GoDaddy (4,4 von 5), Hostinger (4,6 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.

Ist das Profil von UltaHost beansprucht?

Nein. Das Profil von UltaHost ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann UltaHost hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.

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