Vacay Swimwear Erfahrungen

3,8von 5 · Gut

662 Bewertungen

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Bewertung

3,8

Gut · von 5 Sternen

Stimmen

662

79 in den letzten 12 Monaten

Bademodengeschäft

67%

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Bewertungen (662)

79 in 12 Monaten

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Freja

AU · Vor 5 Tagen

Verifizierte Bewertung

Unresolved order issue and poor quality and costumer service

I placed an order for a bikini on July 19th, with an estimated shipping time of 8–10 days. As I was purchasing it specifically for an upcoming holiday, the delivery timeframe was important to me. After receiving no updates on my order for quite some time, I contacted customer service to ask about the status. Unfortunately, the communication and assistance I received were extremely disappointing and did not resolve my concerns. The bikini eventually arrived 26 days after placing my order, just in time for my holiday. Unfortunately, the bikini top was faulty and therefore could not be worn. For the prices of their bikinis, I expect higher quality and better customer service. On top of the purchase price, I also had to pay import fees to have the bikini delivered to me. It is extremely frustrating to have paid a significant amount of money, including additional import costs, only to receive a faulty product that I was unable to use for the purpose I purchased it for. After returning home from my holiday, I contacted customer service again, providing photos clearly showing the issue and requesting a return label and a full refund. Instead, I was offered either store credit for only the faulty top or a replacement bikini top. At this point, I do not want another bikini top. After this experience, I have lost confidence in both the quality of the product and the company’s customer service, and I simply want to return the bikini and receive a full refund. Unfortunately, they have so far been unwilling to provide this. What has been particularly disappointing throughout this entire process is the complete lack of compensation or any meaningful attempt to make up for the inconvenience. I purchased the bikini well in advance specifically for my holiday, waited 26 days for it to arrive, paid additional import fees, and ultimately could not use it because it was faulty. I am now left with the hassle of returning a product I never got to use, while the company is unwilling to refund me in full. I have never felt the need to leave a review anywhere before, but I am sharing my experience because I genuinely hope other customers do not end up in the same situation. I would strongly encourage the company to improve both its quality control and, especially, the way it handles customer complaints and faulty products. For the price point of these bikinis, I expected significantly better quality and customer service.

27. August 2026

Vacay Swimwear

Antwort des Unternehmens · 27. August 2026

Hi Freja, Thank you for taking the time to share such detailed feedback with us. We’re genuinely very sorry to hear about your experience, particularly as you purchased the bikini specifically for your holiday and unfortunately weren’t able to wear it due to the issue with the top. We’re also truly sorry to hear that you felt unsupported when dealing with our Customer Care team. That is certainly not the experience we want for our customers, and we sincerely apologise for the frustration and disappointment this has caused. Regarding the faulty item, our usual process is to assess the issue and, where a fault is confirmed, offer a replacement or store credit in accordance with our returns policy. We completely understand that, after this experience, you may not feel comfortable receiving another top, and we’re sorry that the options previously provided did not meet your expectations. We also appreciate your feedback regarding the return process and the additional inconvenience involved, particularly with international return shipping and the import costs you incurred. While we’re unable to reimburse customs or import fees charged by the destination country, we completely understand why these additional costs have added to your frustration. Your feedback regarding quality control, consistency and the way faulty items are handled has been noted and will be passed on to the relevant team. We genuinely value this feedback, as it helps us identify areas where we can improve. We would really appreciate the opportunity to make this right for you. Please reach out to our Customer Care team again and reference this review, and we’ll be more than happy to look into your case again and provide you with another resolution. We don’t want you to feel as though your concerns have gone unheard. We’re very sorry that your first experience with Vacay Swimwear has left you feeling this way, and we truly appreciate you bringing these concerns to our attention. Kind regards, The Vacay Swimwear Team

Maddie Wilson

AU · 14. August 2026

Verifizierte Bewertung

Really disappointed with my first Vacay…

Really disappointed with my first Vacay Swim order. I purchased two bikinis and sized up in the bottoms as recommended on the website. However, the black bottoms arrived noticeably smaller and more supportive than the green, while the green bottoms are extremely loose, have completely different tension and are unfortunately unwearable. I contacted the team to try to resolve the issue and was asked to provide a photo. However, I’m unsure how I’m expected to demonstrate the difference in tension and fit through a photo when I live alone. It’s incredibly disappointing that this hasn’t been resolved, especially given the price of the bikinis. I’m now left with expensive swimwear that I can’t wear, and unfortunately, this experience means Vacay Swim is not a brand I would feel comfortable recommending to my friends.

14. August 2026

Vacay Swimwear

Antwort des Unternehmens · 14. August 2026

Hi Maddie, Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience, especially with this being your first order with us. We completely understand how frustrating it would be to receive two pairs of bottoms that feel noticeably different in fit and tension. We also appreciate your feedback regarding the photos. We understand that differences in elasticity and fit can be difficult to capture in a photograph, particularly when you’re unable to have someone else assist you. We’re sorry if our request made you feel as though your concern wasn’t being properly understood or taken seriously. We’d really like the opportunity to look into this further and find a suitable resolution for you. If you’re happy to, please reach out to our Customer Care team with your order number and reference this review, and we’ll be more than happy to revisit the issue with you. We’re very sorry that your first experience with Vacay Swimwear has left you feeling this way. Your feedback around consistency between colourways and sizing is genuinely valuable, and we’ll be sure to pass this on to our team for review. Kind regards, The Vacay Swimwear Team

Anika Prawitz

AU · 3. August 2026

Verifizierte Bewertung

Unresolved Order Issue and Disappointing Customer Service

Unfortunately, my experience with Vacay Swimwear has been extremely disappointing. I ordered two bikinis, but both were delivered in the wrong size. Despite contacting customer service multiple times, they have still failed to resolve the issue. To this day, I have not received a refund, nor have I been reimbursed for the customs/import fees I had to pay. Communication has been extremely slow, with replies coming only sporadically and after long delays, making the whole process unnecessarily frustrating. The only solution I was offered was a voucher. However, this is not an acceptable solution. The vacation I purchased the bikinis for has long since passed, and I have no intention of placing another order and risking paying customs/import fees again because of a mistake that was not mine. I cannot recommend this company based on my experience.

3. August 2026

Vacay Swimwear

Antwort des Unternehmens · 3. August 2026

Hi Anika, Thank you for taking the time to share your feedback. We're very sorry to hear that your experience with us has left you feeling disappointed. Our Customer Care team always aims to provide helpful and timely support, so we'd love the opportunity to look into this further for you. If you could please reach out to us at customers@vacayswimwear.com.au, we'll be more than happy to review your order and assist you directly. If you were sent the incorrect size, we take this very seriously. In these situations, we always work to resolve the issue as quickly as possible, including arranging a replacement order to be sent out straight away where appropriate. We appreciate your feedback and hope you'll give us the opportunity to make things right. Kind regards, The Vacay Swimwear Team

Giacomo

AU · 23. Juli 2026

Verifizierte Bewertung

Best swim shorts I have ever bought

Best swim shorts I have ever bought. Have them in so many different styles

23. Juli 2026

Adam Russo

AU · 23. Juli 2026

Verifizierte Bewertung

Can’t go wrong with Vacay

Great range of quality options and customer support!

23. Juli 2026

Die Akte

Bademodengeschäft

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Typische Antwortzeit unter 7 Tagen. Beantwortet 100 % der negativen Bewertungen.

Alternativen zu Vacay Swimwear

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Häufige Fragen zu Vacay Swimwear

Ist Vacay Swimwear seriös?

Vacay Swimwear erreicht aktuell 3,8 von 5 Sternen aus 662 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: der Firmensitz (20 Islington Court, 5008 Dudley Park, AU) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.

Wie bewerten Kunden Vacay Swimwear?

Kundinnen und Kunden bewerten Vacay Swimwear im Schnitt mit 3,8 von 5 Sternen („Gut“) auf Basis von 662 Bewertungen. 79 davon stammen aus den letzten 12 Monaten.

Wo hat Vacay Swimwear seinen Sitz?

Vacay Swimwear hat seinen Sitz in 20 Islington Court, 5008 Dudley Park, AU. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.

Welche Alternativen zu Vacay Swimwear gibt es?

Die bestbewerteten Anbieter in der Branche Bademodengeschäft sind I SAW IT FIRST (4,3 von 5), ASOS (1,7 von 5), Snag Tights (4,6 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.

Ist das Profil von Vacay Swimwear beansprucht?

Nein. Das Profil von Vacay Swimwear ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Vacay Swimwear hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.

Antwortet Vacay Swimwear auf Bewertungen?

Vacay Swimwear: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.

Kann Vacay Swimwear negative Bewertungen löschen lassen?

Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.

Wir löschen keine Bewertungen.

Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.

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