Villeroy & Boch Erfahrungen

Extremely terrible customer service on web orders.

Their products are great, but the customer service on mail is awful. They do not even read the mail and answer/do what you ask for, but instead does things I did not ask for. When I then reply, they do not answer, after 20 days I again ask for an answer, which I get after 4 new days, but still they are not willing to do what is necessary for me to get my product and does not answer my question. I did get a refund, but there is NO willing to give me some service and actually send me my product. My last mail to them sent 06.july 2020 I have today 17. September 2020 still not gotten a response to, only an automatic mail saying that : “Thank you very much for your message. We have received your e-mail and will of course take care of your request.” My original order was from 26. March 2020 and after over 15 contacts to the transport company and to Villeroy I should at least ended up with my product or an extra compensation for all my time and troubles. I have now given up. I recommend to ONLY shop at their physical stores, don’t shop at their web shop since you can not expect any service.

17. September 2020