Bewertung
3,8
Gut · von 5 Sternen
Telekommunikationsanbietervirginmobile.ae
Virgin Mobile UAE Erfahrungen
3,8von 5 · Gut
Nicht beansprucht Beanspruchen Antwortet nicht auf Bewertungen
Stimmen
5.261
557 in den letzten 12 Monaten
Telekommunikationsanbieter
66%
Anteil 5-Sterne-Bewertungen
Bewertungen (5.261)
557 in 12 MonatenIhre Stimme
Erfahrung zu Virgin Mobile UAE schreiben
Rizk Salim
Verifizierte Bewertung
This company is clearly cheating it's…
This company is clearly cheating it's clients, it will mention something and when you join you will receive something different, and their customer service is the worst, they cannot help solve any problem
0
uma
Verifizierte Bewertung
Very poor customer support.
Very poor customer support.
0
CT
Verifizierte Bewertung
Promised PAYG. Given Auto-Renewal
I specifically asked the female Virgin Mobile rep in the Dubai Hills branch for a Pay As You Go service for a new sim card number. She told me the AED 79 payment was a one-off and that the plan would not automatically renew. I have just discovered the number had been put on a monthly auto-renewing plan. When I explained this to Virgin, they said they spoke with this sales rep who told them I “required data” and therefore accepted the AED 79 plan. This is a lie. I already have another Virgin SIM on a yearly plan and Virgin Home Internet, so there was no reason for me to request another monthly data plan. When I challenged this, I was initially told PAYG wasn't possible. I then pointed out that Virgin's own Consumer Services Agreement, section 7.1(e), specifically provides for downgrading from a one-month tariff to Pay As You Go. Even the manager admitted he was unaware of this provision. I have been waiting 10 days for a resolution on this and their response has been to simply close my ticket. This is fraudulent business practice and I can see someone else wrote a review here with the exact same experience. AVOID AVOID AVOID Virgin Mobile UAE. My Support Ticket ID is HLP-1357448. Do not ask me to contact you via the chat, as your customer service reps are completely unhelpful and dismissive. Call me for resolution ASAP or I will take the matter to TDRA's Dispute Resolution with Service Providers process.
0
Me
Verifizierte Bewertung
I’m very disappointed with my…
I’m very disappointed with my experience with Virgin Home Internet. I first bought a monthly home internet plan through Muhammad Arbab Perivez. About one month later, I purchased a new yearly home internet plan. Both subscriptions are under my name and registered at exactly the same home address. When I purchased the monthly plan, I was never clearly informed that it would automatically renew every month and automatically deduct the payment from my account. I only discovered that I still had two active subscriptions after seeing another deduction and contacting Virgin through the app chat. What makes the situation even more frustrating is that I was then told that the plans cannot simply be cancelled. Instead of resolving the problem, I was offered a 50% discount, even though I do not need two home internet plans at the same address. A discount does not solve the main issue — I should not be paying for a service I do not need. This review It reflects my honest opinion and my actual experience with Virgin Mobile and Arbab after discovering the automatic renewal, the additional deductions, and the difficulty in cancelling the unnecessary subscription. To Muhammad Arbab Perivez: Customer service should not only be about selling a product. It should also be about supporting the customer after the sale and making sure they fully understand what they are purchasing. I would have expected you to clearly explain the automatic renewal and help prevent me from paying for two home internet subscriptions unnecessarily. To Virgin: Please train your staff to properly explain subscription terms before completing a sale. With today’s technology, your system should also be able to flag when the same customer already has an active home internet subscription at exactly the same address before allowing another one to continue without warning. Customers should not discover these things only after money has already been deducted, and then be told that cancellation is not possible and offered a discount instead. Based on my personal experience, if someone asks me today which provider I would choose for home internet, I would recommend du instead.
0
Me
Verifizierte Bewertung
I’m very disappointed with my…
I’m very disappointed with my experience with Virgin Home Internet\. I first bought a monthly home internet plan through **Muhammad Arbab Perivez**\. About one month later, I purchased a new **yearly home internet plan**\. Both subscriptions are under **my name and registered at exactly the same home address**\. When I purchased the monthly plan, I was never clearly informed that it would **automatically renew every month and automatically deduct the payment from my account**\. I only discovered that I still had two active subscriptions after seeing another deduction and contacting Virgin through the app chat\. What makes the situation even more frustrating is that I was then told that **the plans cannot simply be cancelled**\. Instead of resolving the problem, I was offered a **50% discount**, even though I do not need two home internet plans at the same address\. A discount does not solve the main issue — I should not be paying for a service I do not need\. I also want to clarify something important\. There is an earlier **very positive review written by me about Arbab**\. I wrote that review because he personally asked me for a review shortly after selling me the first plan, and I did it based on my experience at that moment\. This review is also written by me, but now after seeing the full situation\. It reflects **my honest opinion and my actual experience with Virgin Mobile and Arbab** after discovering the automatic renewal, the additional deductions, and the difficulty in cancelling the unnecessary subscription\. **To Muhammad Arbab Perivez:** Customer service should not only be about selling a product\. It should also be about supporting the customer after the sale and making sure they fully understand what they are signing up for\. You know me personally, and I would have expected you to clearly explain the automatic renewal and help prevent me from paying for two home internet subscriptions unnecessarily\. **To Virgin:** Please train your staff to properly explain subscription terms before completing a sale\. With today’s technology, your system should also be able to flag when **the same customer already has an active home internet subscription at exactly the same address** before allowing another one to continue without warning\. Customers should not discover these things only after money has already been deducted, and then be told that cancellation is not possible and offered a discount instead\. Based on my personal experience, if someone asks me today which provider I would choose for home internet, **I would recommend du instead\.**
0
Die Akte
Alternativen zu Virgin Mobile UAE
Telekommunikationsanbieter-Ranking →Häufige Fragen zu Virgin Mobile UAE
Ist Virgin Mobile UAE seriös?
Virgin Mobile UAE erreicht aktuell 3,8 von 5 Sternen aus 5.261 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: der Firmensitz (Dubai, AE) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Virgin Mobile UAE?
Kundinnen und Kunden bewerten Virgin Mobile UAE im Schnitt mit 3,8 von 5 Sternen („Gut“) auf Basis von 5.261 Bewertungen. 557 davon stammen aus den letzten 12 Monaten.
Wo hat Virgin Mobile UAE seinen Sitz?
Virgin Mobile UAE hat seinen Sitz in Dubai, AE. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Virgin Mobile UAE gibt es?
Die bestbewerteten Anbieter in der Branche Telekommunikationsanbieter sind Vodafone UK (4,7 von 5), Tesco Mobile UK (4,2 von 5), Simpel (4,3 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Virgin Mobile UAE beansprucht?
Nein. Das Profil von Virgin Mobile UAE ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Virgin Mobile UAE hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Virgin Mobile UAE auf Bewertungen?
Virgin Mobile UAE antwortet hier nicht auf Bewertungen. Ohne beanspruchtes Profil kann die Firma hier nicht antworten.
Kann Virgin Mobile UAE negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.