Bewertung
2,7
Durchschnittlich · von 5 Sternen
Kreuzfahrtgesellschaftvirginvoyages.com
Virgin Voyages Erfahrungen
2,7von 5 · Durchschnittlich
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
1.408
300 in den letzten 12 Monaten
Kreuzfahrtgesellschaft
29%
Anteil 5-Sterne-Bewertungen
Bewertungen (1.408)
300 in 12 MonatenIhre Stimme
Erfahrung zu Virgin Voyages schreiben
James Hall
Verifizierte Bewertung
Virgin Voyages Lost a Future Customer Over an Unwillingness to Show Any Flexibility
Virgin Voyages Lost a Future Customer Over an Unwillingness to Show Any Flexibility I had been looking forward to sailing with Virgin Voyages, but unfortunately this experience has completely changed my opinion of the company. Due to an unexpected and important family circumstance, I became unable to take my scheduled cruise. My son is a high school senior and was unexpectedly selected for his school's homecoming court. Homecoming falls during my scheduled voyage, and as his father, I want to be there for one of those once-in-a-lifetime senior-year moments and to participate in the activities with him. I fully understand that I purchased a Lock It In Rate and that it comes with restrictions. I wasn't asking Virgin Voyages to ignore its policy and simply give me my money back. My travel agent and I repeatedly asked whether Virgin would make a one-time exception and allow the money I had already paid to be issued as a Future Voyage Credit so that I could sail with Virgin at another time. The answer was simply no. That's what is so disappointing. I wasn't trying to take money away from Virgin—I was specifically asking them to keep my money and my future business. A Future Voyage Credit would have cost them a customer on this sailing but retained a customer for another one. Instead, the inflexibility of the response has ensured that I have very little interest in booking Virgin Voyages again. Policies are necessary, and I accept responsibility for the fare type I purchased. But customer service is also about recognizing that sometimes circumstances arise that aren't ordinary cancellations. Companies have discretion in how they handle loyal or prospective customers, and compassion and flexibility can turn a disappointing situation into a positive customer experience. Virgin had that opportunity here and chose not to take it. My travel agent advocated on my behalf, I personally tried to find a reasonable solution, and I wasn't requesting a refund—I simply wanted the opportunity to use the money I had already spent toward a future Virgin voyage.
0
Deborah
Verifizierte Bewertung
I have trave on 7 international voyages worldwide.
I have traveled on 7 international cruises. The food and entertainment would be rated average at best. They also have a poor process to board the ship. We were boarding in Barcelona and standing in the heat because they load specifically by an assigned time. We were told to check our luggage and ride the bus back to town. Unacceptable! We had just paid a private transfer to transport us from our hotel to the ship. Night two a comedian was the entertainment. He was grossly fulgar. Never again Virgin Voyages.
0
Phil Steppello
Verifizierte Bewertung
absolute fail,,,
absolute fail,,,, especially when it comes to casino! they are holding $6,360.96 in cash and will not release the hold,,, customer rep are sub par,,, I paid at the end of cruise using credit card making full payment,,,, this full payment cleared and the hold for $6,360.96 is still sitting there even when the payment has be satisfied to ZERO we are well over the 10 day holding period,,, i got on the cruise on the 13th of aug and got off the cruise on the 17th of august 2026 virgin customer service gave me the run around holding me on the phone for well over an hour on two occasions! threating me with no assistance if i kept it up! i was livid ..
0
Ken Cillo
Verifizierte Bewertung
lied to then taken advantage of
We had an emergency situation when getting to the port, our connection was canceled, reached out to the emergency line, they were able to book us another flight for 1400 more a day later, and then said to get on the ship the will be an additional 2200. 3600. in total. now we had to make a decision quickly as they also said we would not be eligible for a refund on the cruise as it will list us as a no show. And at this point we have spent 8600 on the cruise and 3000 on the flights. and now being asked to spend 3600 more or lose what we invested. They told us the 2200 will be fully refundable once the cruise ends, just reach out to the insurance we purchased from the cruise and they would notate this on the account so we would be taken care of. we did just that and were given a $600.00 check. when challenged they stated this is all you get from us. Not sure why anyone would purchase the insurance when it doesn't cover the true costs. We were clearly mislead and this was a lack of service issue from the start. We feel Virgin does not care about our situation and although we have asked for this to be elevated have heard nothing from them. are they so big they don't care about 2 passenger's. unfortunately yes. buyers beware
0
Charles Maxwell
Verifizierte Bewertung
Odd and dishonest business practices
We have been excited to go on an upcoming cruise with Virgin. However, nothing is more disappointing when a company acts in a dishonest manner. Virgin emailed us to thank us for the booking and confirm, with a message stating... "In recognition of Charles's hard work and salty charm, you've been granted a bar tab of $200 on us. Whether it's rum, a cold pint, or something with a bit more kick—this tab is yours to enjoy. But if you would like to add more click here." Now, when I reach out to say that there is no associated credit in my account, I am told that they will not honor this. I confirmed that the email was sent from Virgin Voyages, it was sent to my booking email, it specifically references my booking number, cabin number, deck, cabin type, both "sailors" and their sailor IDs, fair breakdown and balance (it is paid 100%) including gratuity) and even at the bottom is says "To view terms, conditions, and exclusions click here" and when clicked, it takes you to a page for terms and conditions for Voyage protection with only two sections. section 1: When can I add Voyage Protection to my booking section 2: Is Voyage Protection refundable? When I have taken the time to talk to web chat reps, they don't listen and just try to find any reason to tell me it's not valid. When I talk to a phone rep, it's the same thing, including the claim that every supervisor/manager is "in a meeting" so that I can't be transferred to one of them. This is such a strange and dishonest way of doing business. I am already booked and simply wanted the offer they sent me, unprovoked, to be honored. If Virgin didn't want to honor it they shouldn't have sent it. Instead, now it's turned into some time-wasting situation where they won't offer what they went out of their way to offer. The last straw was after spending an hour an 7 minutes waiting on hold waiting for a manager named Shawn/Sean, they disconnected me and didnt call back. This is truly insane.
0
Die Akte
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Typische Antwortzeit unter 24 Stunden.
Alternativen zu Virgin Voyages
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Ist Virgin Voyages seriös?
Virgin Voyages erreicht aktuell 2,7 von 5 Sternen aus 1.408 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: der Firmensitz (1000 South Pine Island Road, Suite 600, 33324 Plantation, US) ist öffentlich dokumentiert. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Virgin Voyages?
Kundinnen und Kunden bewerten Virgin Voyages im Schnitt mit 2,7 von 5 Sternen („Durchschnittlich“) auf Basis von 1.408 Bewertungen. 300 davon stammen aus den letzten 12 Monaten.
Wo hat Virgin Voyages seinen Sitz?
Virgin Voyages hat seinen Sitz in 1000 South Pine Island Road, Suite 600, 33324 Plantation, US. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Virgin Voyages gibt es?
Die bestbewerteten Anbieter in der Branche Kreuzfahrtgesellschaft sind Hays Travel (4,9 von 5), Brittany Ferries (4,5 von 5), Trailfinders (5,0 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Virgin Voyages beansprucht?
Nein. Das Profil von Virgin Voyages ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Virgin Voyages hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Virgin Voyages auf Bewertungen?
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Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.