Vitaly Design Erfahrungen

3,9von 5 · Gut

339 Bewertungen

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Bewertung

3,9

Gut · von 5 Sternen

Stimmen

339

58 in den letzten 12 Monaten

Juwelier

70%

Anteil 5-Sterne-Bewertungen

Bewertungen (339)

58 in 12 Monaten

Ihre Stimme

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Rashawn Mason

US · Vor 4 Tagen

Verifizierte Bewertung

I ordered a item and accidentally had…

I ordered a item and accidentally had it shipped to my old address and it was easy and quick for me to get in contact with them through email and they took care of the problem immediately ✅ thanks so much I can’t wait to get my item

28. August 2026

valerie phan

US · Vor 5 Tagen

Verifizierte Bewertung

Vitaly Exceeds Expectations

Vitaly has consistently made timeless, unique, intricate, and well-made pieces that have served me well for almost 6 years! I made the mistake of buying an item full price 3 days before their 30% anniversary sale, and reached out hoping to get in-store cash of the difference. They responded to me the very next day and went the extra mile of giving me the difference in a direct refund! They have a flexible 7-day window where you can request a refund if you purchased an item full-price before a sale. What a great, customer forward policy! 5 stars all around!

27. August 2026

au san

US · 23. August 2026

Verifizierte Bewertung

Ho acquistato la collana perle e…

Ho acquistato la collana perle e acciaio indossata da Hudson Williams, bellissima e realizzata benissimo. Arrivata in Italia perfettamente, sono felice del mio acquisto😉

23. August 2026

london

US · 20. August 2026

Verifizierte Bewertung

Product Misrepresentation and Awful AI Service

I ordered a ring heavily marketed with photos of a dark stone and a dark color swatch selected at checkout. I received a clear stone with two tiny black lines. The physical label on the box explicitly read "Gold, White," showing the warehouse knowingly fulfilled a dark swatch order with a white variant. The website copy is actively contradictory to cover this up: the 'Materials' section claims the stone can be "almost white," while the 'Details' section directly below it states it ranges strictly from "smokey grey to midnight black." When I reached out to support, I initially interacted with a declared AI bot and specifically requested a human. The system switched to an agent with a human name, but this "human" replied past 3:30 AM EDT with glaringly automated responses. It ignored the photos of the ring sitting on my desk, advised me on what to do "once I receive my item," and then completely stopped responding when I asked it to confirm it was not a bot. I returned the item, and tracking confirmed delivery. After waiting over a week without a refund, I followed up. An AI agent correctly acknowledged the delivery date and transferred me to a "manager." Moments later, this manager emailed to claim my package was still in transit, directly contradicting official tracking and their own AI. Navigating a company that relies on contradictory website copy and hallucinatory bots masquerading as humans is an incredibly frustrating experience.

20. August 2026

Vitaly Design

Antwort des Unternehmens · 20. August 2026

Hi London Reid, We’re sorry to hear about your experience. There are several concerns raised here, and we understand why the combination of them left you frustrated. Regarding the stone, this piece features a natural stone, meaning variations in colour, pattern, opacity, and veining are expected from one piece to another. We carefully select our stones to remain consistent with the overall character of the design, but natural stones can range considerably in appearance and may not look identical to the examples photographed online. That said, we appreciate you highlighting the conflicting language between sections of the product page, as our descriptions should be clear and consistent. We’re reviewing this with our team. We also want to clarify that the colour description printed on product packaging can relate to internal product/SKU classifications and does not necessarily indicate that a different stone variant was knowingly substituted. We would never intentionally fulfill an order with a different product while representing it as the item purchased. Customer trust is paramount to us, and we would never do anything to knowingly undermine that. As for your support experience, we do use AI-assisted tools alongside our Customer Experience team. We apologize for any confusion that may have been caused by our AI assistant, as shipping and logistical situations are not always easy to assess and provide insight, which of course is why a human support agent stepped in to assist you in more detail. Finally, if tracking confirms that your eligible return has been delivered to our facility, it still needs to be received, inspected, and processed by our returns team before a refund can be issued, which can usually take up to one calendar week. Carrier delivery confirmation does not correspond with the date a return is processed into our system due to the manual work required by our returns team. We appreciate you documenting these issues in detail. While natural variation is an inherent characteristic of the stone, the communication and inconsistencies you experienced should have been handled more clearly, and your feedback is being shared with the appropriate teams.

Abraham E

US · 19. August 2026

Verifizierte Bewertung

Would give 10/10 if I could

Great service it was fast and reliable

19. August 2026

Die Akte

Juwelier

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Typische Antwortzeit unter 7 Tagen. Beantwortet 81 % der negativen Bewertungen.

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Häufige Fragen zu Vitaly Design

Ist Vitaly Design seriös?

Vitaly Design erreicht aktuell 3,9 von 5 Sternen aus 339 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: Unternehmenssitz: US. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.

Wie bewerten Kunden Vitaly Design?

Kundinnen und Kunden bewerten Vitaly Design im Schnitt mit 3,9 von 5 Sternen („Gut“) auf Basis von 339 Bewertungen. 58 davon stammen aus den letzten 12 Monaten.

Welche Alternativen zu Vitaly Design gibt es?

Die bestbewerteten Anbieter in der Branche Juwelier sind Callie (4,3 von 5), GLAMIRA (4,3 von 5), Argento (4,4 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.

Ist das Profil von Vitaly Design beansprucht?

Nein. Das Profil von Vitaly Design ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Vitaly Design hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.

Antwortet Vitaly Design auf Bewertungen?

Vitaly Design: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.

Kann Vitaly Design negative Bewertungen löschen lassen?

Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.

Wir löschen keine Bewertungen.

Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.

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