Bewertung
1,4
Schlecht · von 5 Sternen
Telekommunikationsanbietervodacom.co.za
Vodacom Erfahrungen
1,4von 5 · Schlecht
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
763
162 in den letzten 12 Monaten
Telekommunikationsanbieter
5%
Anteil 5-Sterne-Bewertungen
Bewertungen (763)
162 in 12 MonatenIhre Stimme
Erfahrung zu Vodacom schreiben
Joker Clock
Verifizierte Bewertung
Vodacom head office in Cape Town
Vodacom head office in Cape Town, you are disgusting - there was a woman manager who does not listen to your complaint or request for the calls recording to expose them. I bought data for full price to receive half the data i purchased and half they decided to go towards my owing airtime. This is so devious, advertising a product, paying for it and getting robbed without your permission. I mean i will pay the advanced data when i get paid again like i usually do. Also your network range is starting to suck where i go. Shows the quality of your service and who you are hiring is really going down - i can’t wait for star link, currently using melon - unlimited calls with data for R200 bux a month? Switching both my phones and my mom and dads line to melon - to the manager - i am not done with you - i promise.
0
Thembinkosi Samuel
Verifizierte Bewertung
I bought R100 airtime using my bank and…
I bought R100 airtime using my bank and I never received it but when I call their customer service they refer me to tobi and that bot is useless and it's my 3rd time experiencing this with vodacom . I don't know where to get help with this
0
Thabang mako
Verifizierte Bewertung
My name is Thabang Mako from Pretoria…
My name is Thabang Mako from Pretoria South Africa, I have been using Vodacom for over 15 years and I never experience what I'm currently experiencing, the services from vodacom is nonsense I bought 60GB, 30GB day and 30GB night for month and it only took me a two weeks when I check what chowed my data I only found out that by the time I thought I was using night shift at midnight only to find out that it was the day shift data that was being used, then I continued I bought 5 gig for 7 days the same thing happened and I bought it again the same thing happened, then I checked with vodacom what could be the problem the only answer I found it was that I have to put my phone on flight mode first before I use my night owl then I asked myself why the answer is I have to do the switching off of flight mode and put it on again, I then got worried why do I have to put it on flight mode every time while before it was not like that then I found vodacom customer care they only answer I got was that it has to refresh every time before I use it midnight then I asked them why do I have to always refresh it, and the lady said yes you have to refresh it every time then I ask them why when I have to use my night out I have to refresh and when now it's 5:00am in the morning it does not need me to refresh for it to go back to they shift it goes automatically but when it's night midnight I have two refresh it but when it's morning I don't have to refresh it she failed to answer me because she's not the one who is now experiencing what I'm experiencing remember the only time when I found out that I am using daytime data it is when already it's gone so the lady did not compensate me with any word with anything she just said to me I have to refresh it but when I ask you that why do I have to refresh by 00:00 midnight but 5:00am I don't have to refresh it back she failed to answer me, she failed! So good people every time when you are using vodacom you must be conscious of the time you must check because you might be using your data at the wrong time because of the system of vodacom nonsense! I would prefer if we all change from vodacom to other vouchers because vodacom is not helping with customer care at all, if it's not the customer care it's Whatever nonsense they call Toby nonsense!!!
0
phumzile zikalala
Verifizierte Bewertung
I started using Vodacom sim card 2…
I started using Vodacom sim card 2 months ago and I must say their next is one of the best and I love their hot deal data packages
0
Elaine
Verifizierte Bewertung
Vodacom Service Complaint
Vodacom Service Complaint I was forced to choose Vodacom because of the coverage in my area, but I feel other customers should be aware that the reality of the service does not match the promises made when you sign up. I called on Saturday and spoke to Aarif Bagley, who assured me that he would personally assist me. He even told me that although he only starts work at 1pm on Monday, he would “sacrifice” his morning and arrive at 8am to get my issue sorted. I trusted his word, but Monday came and I heard absolutely nothing from him, despite sending emails. I then had to call again because I had no idea what was happening. Nomvuselelo Tshapela assisted me and did make an effort to help. However, after I provided everything she requested, I was once again left waiting for feedback that never came. By 2pm, I called again. I have no Wi-Fi and had already used up my minutes making repeated calls because the promised callbacks simply weren't happening. To my shock, I was then told that my case had been closed and that I needed to apply all over again. Had I not called, I would still be sitting here waiting for people who had promised to get back to me. I had to explain the entire situation to yet another agent, who did at least try to assist and escalate my installation. At this point, however, I have no idea when the installation will actually happen. This has been an extremely disappointing experience for a first-time Vodacom customer. The biggest problem isn't just the delay — it is the repeated promises of callbacks and assistance that simply never happened. If Vodacom cannot deliver on the commitments made by its representatives, customers deserve to know that before signing up. Very poor service experience.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
ZA
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Ist Vodacom seriös?
Vodacom erreicht aktuell 1,4 von 5 Sternen aus 763 unabhängigen Bewertungen — Gesamturteil „Schlecht“. Zur Einordnung: Unternehmenssitz: ZA. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Vodacom?
Kundinnen und Kunden bewerten Vodacom im Schnitt mit 1,4 von 5 Sternen („Schlecht“) auf Basis von 763 Bewertungen. 162 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Vodacom gibt es?
Die bestbewerteten Anbieter in der Branche Telekommunikationsanbieter sind Vodafone UK (4,7 von 5), Holafly (4,7 von 5), Tesco Mobile UK (4,2 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Vodacom beansprucht?
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Antwortet Vodacom auf Bewertungen?
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Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.