Bewertung
2,3
Mangelhaft · von 5 Sternen
Volta4u Erfahrungen
2,3von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
286
96 in den letzten 12 Monaten
Mietwagenanbieter
35%
Anteil 5-Sterne-Bewertungen
Bewertungen (286)
96 in 12 MonatenIhre Stimme
Erfahrung zu Volta4u schreiben
Roman Davydov
Verifizierte Bewertung
Disappointing experience at the Chania…
Disappointing experience at the Chania Airport branch. I had already purchased Full Protection Insurance in advance through Booking.com, but at the counter I was told that because I had a Revolut card, my only option was to buy their local insurance package (€35/day). At no point beforehand was I clearly warned that a physical credit card was required or that a debit/Revolut card would leave me no choice but to pay for their coverage. Had I known, I'd simply have brought a different card. Even when I explained twice that I already had full insurance, the response was entirely focused on insisting that my existing cover didn't matter and that I had to take the local package. It felt like a costly surprise sprung at pickup when you're tired and just want your car. When I asked to cancel, I was told it was non-refundable mid-rental. Be very careful and clarify the card and deposit requirements BEFORE you travel. One of the staff called Crete "the best place on Earth", but the way guests to their island are treated leaves a sour impression - the feeling that they're trying to trick you and squeeze money out of you from the very start. 👎👎👎👎👎
0
Robert Jacques
Verifizierte Bewertung
⚠️ Avoid Volta4u
⚠️ Avoid Volta4u – prepaid reservation refused, no assistance and no response I strongly recommend NOT renting a car from Volta4u based on our experience. We had a pre-paid and confirmed vehicle reservation for our family holiday in Greece. The day before collection, we completed everything requested: registered two drivers, provided all identification documents and driving licences, and supplied the credit card details. We even contacted Volta4u the day before collection and were asked to provide the voucher, which we did. Despite all of this, when we arrived to collect the vehicle, Volta4u refused to provide us with the reserved car. We were left without the vehicle we had already paid for, with our holiday starting in the worst possible way. What made the situation even worse was the complete lack of assistance. We tried repeatedly to resolve the matter and sent five complaint emails over the following month, yet received no meaningful response from Volta4u, we have been ignored. This is not simply about a disappointing rental experience. A family had planned and paid for a holiday, had completed all the requested documentation in advance, and reasonably expected the confirmed reservation to be honoured. Instead, we were left extremely upset and stressed at the very start of our holiday, having to deal with the consequences ourselves. What is particularly concerning is that our experience does not appear to be isolated. Recent customer reviews also describe prepaid vehicles not being available, customers being left without assistance, and difficulties obtaining refunds or responses from customer service. () Volta4u’s own published terms state that prepaid bookings are subject to specific conditions, including requirements concerning licences, identification and credit cards. In our case, we had provided the requested documentation and credit-card information before collection. (Volta4U) Our experience was unacceptable: a prepaid reservation, all requested documents supplied, confirmation and communication before collection — yet no vehicle and virtually no customer support afterwards. I would strongly advise other travellers to think very carefully before booking with Volta4u and to consider using a rental company with a stronger record of customer service and reliable handling of prepaid reservations. Very disappointing and extremely stressful way to start a family holiday.
0
Consumer
Verifizierte Bewertung
Travelers, be warned. Dishonest Practices
After renting a car with Volta through Booking.com, you’d think a prepaid reservation would actually be honored. Unfortunately, that wasn’t the case for my friend and me. Our reservation was for 10:00 a.m. local time. Knowing we were going to be late due to travel delays, we called the number provided and left a message with their office letting them know we would be arriving later that afternoon. We arrived at approximately 12:45 p.m. and were told that because we had not arrived within two hours of the reservation time, we had been marked as a no-show and our reservation had been canceled. The representative told us that Volta had canceled the reservation and notified Booking.com. We received no email or phone call from either company informing us of the cancellation. What made this even more frustrating was that the representative acknowledged that they hadn’t even checked their messages yet, meaning our attempt to notify them that we were delayed had gone unheard. The representative called Booking.com to see if anything could be done, but ultimately deferred the issue back to them. After going back and forth on the phone while standing inside the Volta office, we were then told that we could still rent the exact same car we had originally reserved, but for approximately double the price. That was the part that really bothered me. The vehicle we had prepaid for was still sitting there and had not been given to another renter. Yet instead of honoring the original reservation, we were being asked to pay twice as much for the same vehicle. We were never made aware through Booking.com of a two-hour no-show policy, nor did we receive terms and conditions directly from Volta explaining that our prepaid reservation would be canceled under these circumstances. Combined with the fact that the same vehicle was still available at a significantly higher price, the entire experience felt incredibly manipulative and designed to take advantage of travelers who were already in a difficult situation. We declined and managed to book a vehicle with another company for the following day for less than our original Volta reservation. I would not recommend Volta based on this experience. If you currently have a reservation with them, I would seriously reconsider it and make sure you fully understand their cancellation and no-show policies beforehand. At minimum, a full refund should have been issued. Better yet, Volta could simply have honored the original prepaid agreement, especially considering the vehicle was still available and had not been rented out at all that day.
0
Giovanni Pane
Verifizierte Bewertung
Truffa
Truffa: avevamo già pagato la nostra auto tramite la piattaforma Booking. Una volta arrivati, non essendo in possesso di una carta di credito(il conducente era in possesso di carta di debito, prepagata e Revolut) per pagare il deposito cauzionale intestata al conducente principale ma a quello secondario, l’agenzia non ha voluto venirci incontro in nessun modo. Anzi, la ragazza al desk era molto scortese e ci ha restituito solo una parte dell’importo pagato lasciandoci senza auto alle 20:30 di sera.
0
matteopial
Verifizierte Bewertung
Ladri.
Ladri. Abbiamo affittato un'auto con loro a Skiathos che aveva evidenti problemi di batteria e abbiamo dovuto pagare la prima volta 292 euro (!!!) per la sostituzione sentendoci dire che era colpa nostra che avevamo lasciato accesa qualcosa...poi dopo due giorni la fantastica batteria da 292 euro ancora si è rotta e abbiamo rischiato di perdere pure il traghetto perchè la macchina non partiva neanche quella volta. Poi ci siamo pure sentiti dire che quelli dell'agenzia sono andati li' e la macchina partiva normalmente. Abbiamo richiesto il rimborso visto che era ovviamente un problema della macchina, ma han fatto finta di niente. Mai piu'
0
Die Akte
Antwortet zügig
Typische Antwortzeit unter 7 Tagen. Beantwortet 6 % der negativen Bewertungen.
US
Alternativen zu Volta4u
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Ist Volta4u seriös?
Volta4u erreicht aktuell 2,3 von 5 Sternen aus 286 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: Unternehmenssitz: US. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Volta4u?
Kundinnen und Kunden bewerten Volta4u im Schnitt mit 2,3 von 5 Sternen („Mangelhaft“) auf Basis von 286 Bewertungen. 96 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Volta4u gibt es?
Die bestbewerteten Anbieter in der Branche Mietwagenanbieter sind eDreams (4,2 von 5), Opodo (4,2 von 5), DiscoverCars.com (4,6 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Volta4u beansprucht?
Nein. Das Profil von Volta4u ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Volta4u hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Volta4u auf Bewertungen?
Volta4u: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann Volta4u negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.