Vvcloth Erfahrungen 2026: 4,2 von 5 (227 Bewertungen)

Bewertung

4,2

Gut · von 5 Sternen

Stimmen

227

149 in den letzten 12 Monaten

Unternehmen

77%

Anteil 5-Sterne-Bewertungen

Bewertungen (227)

149 in 12 Monaten

Ihre Stimme

Erfahrung zu Vvcloth schreiben

Linda Jones

SG · 27. Juli 2026

Verifizierte Bewertung

Return process

I wasn’t impressed with your sizing. The dress was nice but a size small was way too big. I usually wear small or medium. I had to spend money on the return to send the package to the US, extra shipping cost and US duties. I don’t mind paying for shipping, but you should at least have a return address in Canada. On the positive side, the refund was processed very quickly, and I didn’t have to wait for the package to arrive at your warehouse. I had many interactions with customer service. It took along time to process the return request as every answer took 24 hours to get to me. Time difference maybe? But I commend both Maria and Arlie for their accurate answers and quick actions.

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27. Juli 2026

Vvcloth

Antwort des Unternehmens · 27. Juli 2026

Hi, Thank you for taking the time to share your detailed feedback. We are glad to hear that you liked the quality of the dress, appreciated our swift refund process, and received helpful support from Maria and Arlie! We sincerely apologize for the inconvenience caused by the sizing issue, the lack of a local Canadian return warehouse, and the unexpected US duties you incurred. Please rest assured that we have already issued a 100% full refund for your order, and as a special courtesy, we would like to fully reimburse you for the extra duty costs. We have sent a private email to your inbox to gather your duty receipt so we can send the payment to you right away. We are also actively working on optimizing our sizing guidance and return solutions for our Canadian customers. Thank you again for your patience and constructive feedback!

Ronda Wang

SG · 5. Mai 2026

Verifizierte Bewertung

Low Confidence with V-Cloth Meeting Their Commitments

Seven weeks in advance of an event that I planned to wear my purchase, I placed an order for 8 items from V-Cloth/MSGlamour. The US Shipping & Delivery section of the website states that “most of the packages will be sent out from the nearest warehouse in 5 days once the orders are made. Usually, it may take 5 to 7 natural days for the parcel to arrive USA.” With this window of time, any mishaps in delivery from China could occur and be addressed. I started receiving items at roughly 5 weeks from the order date, and had a total of 6 items by the 8th week but not in time for the intended event. It is now 12 weeks later and I have received all but 1 item. Customer Service has responded to my EMAILS immediately with apologies, but those responses did not provide meaningful information as to ultimate delivery dates or where the items were currently in their fulfillment process. At this point, it does not matter if the quality of the product is outstanding, V-Cloth does not seem to have good control over their inventory and subsequent delivery. I am requesting a refund for all items and have low confidence that this will occur based on my EMAILs. I would not recommend purchasing from V-Cloth/MSGlamour until such time that they improve their inventory controls and deliveries.

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5. Mai 2026

Vvcloth

Antwort des Unternehmens · 5. Mai 2026

Thank you for providing such detailed feedback. First and foremost, please accept our sincerest apologies for missing your event deadline. We understand that seven weeks is a significant lead time, and failing to meet that window is unacceptable based on the standards we set for our shipping and delivery. We clearly missed the mark on our '5-7 day' arrival estimate in this instance. Your critique regarding our inventory control and fulfillment transparency is taken seriously; we are currently reviewing our logistics partners and internal tracking systems to ensure 'meaningful information' is provided to customers, rather than just apologies. Regarding your request: we have initiated a full investigation into your remaining missing item and your refund request for the order. A senior member of our management team will reach out to you directly via email within the next 24 hours to resolve this to your satisfaction. We value your honesty as it helps us identify where we must improve. We hope to have the chance to regain your confidence in the future."

Carol Froehlich

SG · 10. April 2026

Verifizierte Bewertung

MS Glamour is an honorable company

I highly recommend this company. When I requested a return, they promptly responded and assisted me with my request. I followed all of their reasonable requests and my return was promptly honored. In this day and age of internet purchases and returns this company is responsive, helpful, and good to their word.

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10. April 2026

MF

SG · 10. April 2026

Verifizierte Bewertung

Beautiful dress and excellent customer…

Beautiful dress and excellent customer service from Sondra. Prompt responses to online chat.

0

10. April 2026

Anne

SG · 9. April 2026

Verifizierte Bewertung

I am so happy with this company

I am so happy with this company. They bend over backwards for you and communication with them is great. The clothes are so beautiful and well made.

0

9. April 2026

Die Akte

Häufige Fragen zu Vvcloth

Ist Vvcloth seriös?

Vvcloth erreicht aktuell 4,2 von 5 Sternen aus 227 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: Unternehmenssitz: SG, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.

Wie bewerten Kunden Vvcloth?

Kundinnen und Kunden bewerten Vvcloth im Schnitt mit 4,2 von 5 Sternen („Gut“) auf Basis von 227 Bewertungen. 149 davon stammen aus den letzten 12 Monaten.

Ist das Profil von Vvcloth beansprucht?

Nein. Das Profil von Vvcloth ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Vvcloth hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.

Antwortet Vvcloth auf Bewertungen?

Vvcloth antwortet hier nicht auf Bewertungen. Ohne beanspruchtes Profil kann die Firma hier nicht antworten.

Kann Vvcloth negative Bewertungen löschen lassen?

Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.

Wir löschen keine Bewertungen.

Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.

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