Bewertung
1,5
Mangelhaft · von 5 Sternen
Wacom Erfahrungen
1,5von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
276
25 in den letzten 12 Monaten
Softwareunternehmen
8%
Anteil 5-Sterne-Bewertungen
Bewertungen (276)
25 in 12 MonatenIhre Stimme
Erfahrung zu Wacom schreiben
Mariana Brunini
Verifizierte Bewertung
Wacom failed to cancel my order, made the return process nearly impossible, and has now stopped responding to my emails.
Wacom failed to cancel my order, made the return process nearly impossible, and has now stopped responding to my emails. I requested the cancellation of order US11639127 less than 24 hours after placing it. Wacom later acknowledged in writing that I had asked to cancel the order, but that their representative was unable to process the cancellation in their system, so the product was shipped anyway. Wacom then suggested that the recipient could simply refuse the delivery. This was never a realistic option. The package was being delivered to a friend in the United States who was on vacation. It was completely unreasonable to expect him to stay home during his vacation, waiting indefinitely for a package just so he could refuse it at the door. After the package was delivered, I continued trying to cooperate with Wacom. They provided a prepaid U.S. return label, and I eventually brought the unopened product to Brazil because I did not want to keep asking my friend to handle Wacom’s mistake for me. In Brazil, the postal service refused to accept the international shipment without the required Brazilian tax documentation. I explained this to Wacom and asked them to arrange a courier pickup or provide another viable solution. Instead, Wacom told me that the product could only be returned from within the United States and that they could not arrange pickup in Brazil, transportation to the U.S., or the necessary customs documentation. If Wacom had clearly told me this from the beginning, I would obviously have left the product in the United States. Instead, I followed their instructions, received a return label, exchanged numerous emails, carried the product back to Brazil, went to the post office, and spent weeks trying to solve a problem that began because Wacom failed to cancel my order when I first requested it. And now, after all of this, Wacom has simply stopped responding to my emails. I find this absolutely outrageous. A company makes the initial mistake, places the entire burden of fixing it on the customer, rejects every practical solution presented to them, and then simply stops communicating. I have an unopened product that I have been trying to return from the beginning. I am not refusing to return it — Wacom is refusing to provide a workable way for me to do so. At this point, I am asking Wacom to take responsibility for its own failure, resume communication immediately, arrange a viable way to collect the unopened product from Brazil, and issue my refund. The level of disregard shown throughout this process is honestly difficult to believe.
0
Davide Marchionni
Verifizierte Bewertung
Wackom is a sad yet expensive joke
Customer for over 20 yrs, Wacom has a reputation to be horrible when it comes to the drivers and mediocre maker of the tablets. (Pro mac user here) Today they broaden their range of disaster: o and paid for an item I will never get for unknown reasons. This is the last straw - Good riddance!
0
Maya
Verifizierte Bewertung
A complete cluster to order a new drawing pad
Couldn't order from my pc because there was a non-existent reCaptcha I couldn't pass. Tried from my iPhone, but it wouldn't accept my postal code, despite giving examples just like it. Looks like that is now a good thing based on the reviews I am reading ... they may make a good product, but I will be looking at other alternatives after this disaster
0
jean christophe Polack
Verifizierte Bewertung
Attention Wacom
Attention Wacom Cintiq HD 24 pouces, trés fragile et pas de suvi dans les pièces pour réparer à la limite de l'obsolescence.... Très compliquer à réparer et c'est... Via Dusseldorf quand il y a les pièces ... A éviter
0
Ellis Vining
Verifizierte Bewertung
Not worth it
Company website is horrible. I just wanted to download one app so that I could actually use my device, or even find another one that I could use it with. Website has none of that, my App Store doesn’t have the app so I had to download something similar and hope it could work with. Support was no help at all, they couldn’t do anything which I mainly blame the company for not having anything set up past buying their product. So if you plan to buy do the hard work first so you can use the product once you get it, or decide it’s not worth it cause it really isn’t. I’d give 0 star if I could. Horrible set up, mediocre product.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
AU
Alternativen zu Wacom
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Ist Wacom seriös?
Wacom erreicht aktuell 1,5 von 5 Sternen aus 276 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: Unternehmenssitz: AU. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Wacom?
Kundinnen und Kunden bewerten Wacom im Schnitt mit 1,5 von 5 Sternen („Mangelhaft“) auf Basis von 276 Bewertungen. 25 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Wacom gibt es?
Die bestbewerteten Anbieter in der Branche Softwareunternehmen sind Freecash (4,6 von 5), Toluna (4,2 von 5), GoDaddy (4,4 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Wacom beansprucht?
Nein. Das Profil von Wacom ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Wacom hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Wacom auf Bewertungen?
Wacom: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Wacom negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.