Bewertung
1,1
Schlecht · von 5 Sternen
Whirlpool USA Erfahrungen
1,1von 5 · Schlecht
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772
259 in den letzten 12 Monaten
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Anteil 5-Sterne-Bewertungen
Bewertungen (772)
259 in 12 MonatenIhre Stimme
Erfahrung zu Whirlpool USA schreiben
Jack
Verifizierte Bewertung
The customer service is really bad
The customer service is really bad. They say they will call you back but never do. I would not recommend a purchase from Whirlpool if you need support after the purchase.
0
Rosie P
Verifizierte Bewertung
Beware
Beware! Whirlpool will sell you a product on their website and deliver it to you and make promises that they will help you service the product if something goes wrong, BUT they do not actually offer service support for all zip codes in the lower 48 states. I purchased a refrigerator 13 months ago and the freezer is not operating efficiently. It is acting like the seal isn't closing properly so the items inside the freezer have a frosty ice crystal coating on them. After talking to 5 different departments at Whirlpool (1 866-698-2538) I was told that they don't even offer maintenance service for my zip code. This was NOT explained anywhere on the website before purchasing the item and scheduling delivery. Don't get into my predicament. Make sure you find out if your products are covered in their service area before purchasing. And I would also advise caution about purchasing any whirlpool products since they seem to offer no help once the warranty expires after 12 months starting on the day of delivery.
0
Jongmin
Verifizierte Bewertung
Do not recommend
I got a washer with a defective part declared by whirlpool. But they won't cover the cost of fixing it because the serial number is out of range. Regardless of the fact that the washer model is a known defect and I am experiencing the same exact problem as those applicable. Customer service just repeats the facts that are not being disputed. Talk about critical thinking. Promotes their appliances as "built to last." I guess their interpretation of longevity is less than 2 years, so they can get more out of you.
0
Andrew Lorusso
Verifizierte Bewertung
⭐ 1/5
⭐ 1/5 — I will never purchase another Whirlpool appliance. My experience with Whirlpool has been an exhausting, months-long example of how not to handle a customer when something goes wrong. I purchased a Whirlpool range in July 2024. In June 2026, a gas leak was discovered and the gas company disconnected the appliance for safety. From that point forward, getting Whirlpool and its service providers to resolve the situation became incredibly frustrating. Whirlpool initially agreed to cover diagnosis, but getting the appliance properly evaluated became difficult because the gas had been disconnected. Eventually, Whirlpool offered a prorated amount toward a replacement. Unfortunately, the replacement process was just as bad. Mike’s Appliances was involved with the replacement and installation. I coordinated with the gas company so everything could be completed properly, yet Mike’s would not wait approximately 10 minutes for the gas company to arrive. The replacement range was ultimately installed WITHOUT being converted for propane. After continued problems, Whirlpool finally agreed to refund the prorated replacement purchase AND refund the original appliance at a prorated amount. Even then, the ordeal wasn’t over. I waited approximately THREE WEEKS for the refund check. Now that it has finally arrived, Mike’s Appliances needs to retrieve the range and is once again giving me very short notice for pickup times and expecting me to rearrange my schedule to accommodate them. At what point does Whirlpool take responsibility for the customer’s time? I’ve had to deal with a gas-related appliance problem, repeated phone calls, service coordination, a failed replacement process, an improperly prepared replacement appliance, scheduling problems, weeks waiting for reimbursement, and now another inconvenient pickup process. Appliances can break. That’s not why I’m writing this review. I’m writing it because of what happened AFTER the appliance failed. A major manufacturer should be judged by how it treats customers when something goes wrong. Whirlpool eventually provided financial reimbursement, and I will acknowledge that. But getting to that resolution required an unreasonable amount of my time, persistence, and inconvenience—and even after the refund, the process still isn’t finished. Based on my experience, I cannot recommend Whirlpool. I will not purchase another Whirlpool appliance.
0
Gina Lane
Verifizierte Bewertung
I went with Whirlpool for a…
I went with Whirlpool for a refrigerator because they've been in business so many years. We bought French door with a middle drawer and bottom pull out freezer. The ice dispenser is on the door. It's this door where the ice dispenser is located that cannot be fixed. It won't stay open. I open it and it closes real quick due to weight of ice and dispenser. Refrigerator cost over $2000. Others don't do this and why should this happen with this so called reputable company? Yes we had someone come out and check it. They couldn't fix it. We are disappointed. Don't buy this frig if doors staying open is important. You wouldn't know it til ice was formed and frig in use.
0
Die Akte
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Typische Antwortzeit unter 24 Stunden.
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Häufige Fragen zu Whirlpool USA
Ist Whirlpool USA seriös?
Whirlpool USA erreicht aktuell 1,1 von 5 Sternen aus 772 unabhängigen Bewertungen — Gesamturteil „Schlecht“. Zur Einordnung: Unternehmenssitz: BE. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Whirlpool USA?
Kundinnen und Kunden bewerten Whirlpool USA im Schnitt mit 1,1 von 5 Sternen („Schlecht“) auf Basis von 772 Bewertungen. 259 davon stammen aus den letzten 12 Monaten.
Ist das Profil von Whirlpool USA beansprucht?
Nein. Das Profil von Whirlpool USA ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Whirlpool USA hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Whirlpool USA auf Bewertungen?
Whirlpool USA: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Whirlpool USA negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.