Wiglo Erfahrungen

3,5von 5 · Gut

25 Bewertungen

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Bewertung

3,5

Gut · von 5 Sternen

Stimmen

25

0 in den letzten 12 Monaten

Hundetrainer

54%

Anteil 5-Sterne-Bewertungen

Bewertungen (25)

0 in 12 Monaten

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Karl-Heinz Kuert

LT · 11. Juli 2024

Verifizierte Bewertung

Wiglo Jerstedt im Niedergang

Ich bin seit ca. 50 Jahren Kunde bei Wiglo. Damals waren die noch in Bockenem. Grund für diese langjährige Treue: Unschlagbare Preise, besonders bei Wurst, Aufschnitt und bei Gartenartikeln. Hervorragend war immer die Currywurst mit der exzellenten Soße. Unübertroffen im gesamten Harzumfeld. Seit ca . 2 Jahren bekommt dieses Image jedoch mehr und mehr Risse. Vermutlich hängt das auch mit dem Wechsel der Marktleitung in Jerstedt zusammen. Seitdem der blonde Chef in Rente ist, geht es mit dem Markt rapide bergab. Gründe: Die Preise sind rasant gestiegen und liegen meist über dem Niveau der anderen Discounter. Gravierender aber ist, daß immer mehr Leistungen abgebaut werden. Die Pommes Frites Bude, die immer sehr beliebt war, ist nur noch sporadisch geöffnet. Die Gartenabteilung ist geschlossen. Stattdessen gibt es Blumenregale im Eingangsbereich. Die Gemüse- und Obstabwicklung, die z.T. außerordentlich gute Angebote hatte (zB. Kartoffeln, Spargel und Äpfel, die es nirgendwo günstiger gab!) , wurde geschlossen. Fazit: Der Markt befindet sich im"Sturzflug". Es ist absehbar, daß er über kurz oder lang geschlossen wird,da die Kunden ausbleiben. Haben wir früher wegen der preisgünstigen Angebote in der Regel wöchentlich mindestens 1x die fast 40 km Anfahrt auf uns genommen, so hat sich das auf höchstens einen Besuch pro Monat reduziert. Ich denke, Wiglos Tage in Jerstedt sind gezählt. Er wird sehr wahrscheinlich in absehbarer Zeit Konkurs anmelden müssen, wie schon Wiglo in BS -Broitzem vor ca. 2 Jahren. Schade drum. Ein Highlight der Region weniger.

11. Juli 2024

Jamie Banwell

LT · 7. März 2024

Verifizierte Bewertung

Poor product and poorer customer service

Tried to utilize this program to assist with working on reviewing skills with my older dog who is already pretty well trained (knows basic commands well). Wanted to work more on off leash training mainly. Program is not very interactive and doesn't really give more than just plain old common sense...if I wanted that I wouldn't have paid for it and would;ve used the money to get an in person trainer. Also, their cancellation policy and ability to contact customer service is a bit archeic for this day and age - emailing and not getting a response for a week, plus not being notified when susbscription renewals are coming up. Do not waste your money and get an in person trainer even if using for buffing up on skills.

7. März 2024

Wiglo

Antwort des Unternehmens · 7. März 2024

Dear Jamie, First and foremost, we want to extend our sincerest apologies for any frustration you've experienced with our program and customer service. Your feedback is invaluable to us, and we're genuinely sorry that our service did not meet your expectations. Regarding the response time for cancellations, please know that any cancellation request received via email is honored from the date it was sent. If there's been a delay in our response that led to an unwanted charge, rest assured we will issue a full refund for that charge. Your satisfaction is paramount to us, and we're actively working on streamlining our communication processes to prevent future delays. We also appreciate your suggestion about providing notifications for upcoming subscription renewals. It's feedback like yours that helps us improve, and we're excited to share that we're currently developing a system to alert our customers about renewal dates well in advance. We understand that as an experienced dog owner, you found our program to be lacking in advanced content tailored to your needs, particularly for off-leash training. We're continuously working to enrich our training content and ensure it offers value to dog parents at all training levels, including those looking to refine their dog's skills further. Thank you for bringing these issues to our attention. We're committed to making the necessary improvements and hope to have another opportunity to serve you better in the future. Should you have any more concerns or suggestions, or if there's anything specific we can assist you with, please don't hesitate to reach out directly. Warm regards, Sarah J. Customer Service Team, Wiglo

Charles Edwards

LT · 30. Januar 2024

Verifizierte Bewertung

SCAM (update) for 1/15/24

In my previous review the company responded saying they returned my funds. This is a direct lie. I have an open dispute with my credit card company which they have yet to respond to. Don't sign up for anything with this company. Small businesses should be the quickest to react to issues not the slowest..

30. Januar 2024

Wiglo

Antwort des Unternehmens · 30. Januar 2024

Dear Charles, I am genuinely sorry to hear about the ongoing concerns regarding your refund. In our previous communication, I intended to convey that the chargeback process had been initiated through your payment provider, not that the funds had been directly returned by us. Since a chargeback was raised, it does restrict our ability to process a standard refund from our end. These procedures often involve several steps and can take some time to resolve, especially when coordinated through banking channels. I understand your frustration, especially as a small business where prompt and effective response is expected. We recently faced challenges due to an overwhelming number of new clients, which stretched our resources thin. However, I want to assure you that we have taken steps to ensure our response time is now consistently under 24 hours. I apologize sincerely for any inconvenience and stress this situation has caused you. Our team is committed to resolving this matter as swiftly as possible and is available should you have any further questions or need additional assistance. Thank you for your patience and understanding during this process. Best regards, Sarah J. Customer Service Team, Wiglo

Ben

LT · 7. Dezember 2023

Verifizierte Bewertung

Terrible Customer Service, Possible Scam

We purchased the one year program, but then had no further use for it. One year afterwards, we were hit with the automatic 1 year charge of $119.88. Went to their website to ask for a refund and cancel subscription, Wiglo said we did not have a user name and there was no account with our email. So couldn't even cancel. There is no phone number for these people, so they were emailed. They canceled the subscription, but completely ignored any attempt to discuss a refund. We don't have the dogs, and I requested a refund the exact same day the charge went through - clearly with in the 14 days as stated on their website. After two days of being ignored, I am writing this review in order to get attention and get a refund, as it seems to have worked for other reviews here. Be very careful with this company, they are more than willing to collect money once people no longer want their service - which is very poor customer service at best and kind of scammy at worst. Again - Wiglo - please reach out! Edit - Once this review was written, the refund was offered within one hour. No communication was received prior to review. Upgrading to three stars due to my issue being resolved.

7. Dezember 2023

Wiglo

Antwort des Unternehmens · 7. Dezember 2023

Dear Benjamin, First and foremost, I want to extend my sincerest apologies for any frustration you've experienced, and for the delay in responding to your concerns. At Wiglo, we genuinely care about the satisfaction and experience of our customers, and it's clear that we've fallen short in your case. Please be assured that upon reviewing your email, we have already processed your refund. You should have received a confirmation of this in our latest email correspondence to you. We understand the importance of timely and effective customer service, and we are taking your feedback seriously as we strive to improve. I also want to clarify that our 14-day refund policy is indeed designed to allow new members the chance to evaluate our training programs during the initial start of their membership. This policy is consistent with industry standards, where recurring charges are typically non-refundable due to the costs associated with transaction processing. However, understanding your unique situation, we have made an exception to our policy in your case. We pride ourselves on being a small, independent business committed to honest and transparent practices, and our aim is to make dog training as affordable and accessible as possible for dog owners everywhere. In situations where a refund may not be possible, we offer the option to transfer memberships to friends or relatives, ensuring that the value of our services is not lost, even if the original member can no longer use them. Once again, I apologize for any inconvenience this has caused, and I hope this resolution is a step towards regaining your trust. If there's anything more we can do to assist you, please do not hesitate to reach out. Warm regards, Sarah J. Head of Customer Service, Wiglo

Rick Peake

LT · 7. Oktober 2023

Verifizierte Bewertung

Very poor customer service. Refused to refund my money after charging me for a second year of their garbage program!

Very poor customer service! Program is a waste of time and money! Just a bunch of written instructions to read and attempt to follow. No videos or demonstrations of techniques. A year and a half ago I had a new dog with separation anxiety issues. I thought this program would help. They wanted me to shut myself in the bathroom with the dog for 30min then try to leave without the dog following. Keep repeating daily till it works. Seriously?? I wasn't expecting instant results, I know training takes time, so I went ahead and got the 1 year plan to save money. It was a waste, but I figured lesson learned. A year later a $119 charge hits my bank account with no warning. I immediately called Wiglo, who refused to refund my money. I had the charge reversed by Shazam as fraud, but Wiglo had the audacity to fight it and get the charge reinstated. I reached out to them again by email (they don't have a phone number to talk to a live person) . They are ignoring me now. I just want my money back!!

7. Oktober 2023

Wiglo

Antwort des Unternehmens · 7. Oktober 2023

Hello Rick, Firstly, I would like to extend my deepest apologies for the inconvenience and disappointment you've faced with our program. We truly value every customer, and I'm genuinely sorry that we couldn't meet your expectations. We're a small team, and our primary goal is to provide the best possible service and product. We continuously strive to improve, and your feedback is instrumental in that process. We've taken note of the need for more interactive content, and I'm pleased to inform you that we are soon launching an app that will be more interactive and less text-based. We hope this will offer a more engaging experience for our users. I'm also sorry to hear about the issues regarding communication. We recently faced challenges with our email software, which led to slower response times. I understand how crucial timely communication is, especially in situations like the one you experienced. I deeply regret the inconvenience this has caused. Regarding the unexpected charge, I noticed that you've already initiated a chargeback. We genuinely apologize for the confusion and distress this may have caused. We always aim to be transparent about our charges, and I'm sorry that this wasn't the case in your experience. I value the trust you placed in our program, and I'm genuinely sorry we fell short. We'll take your feedback to heart and work diligently to ensure such issues don't arise in the future. Once again, my deepest apologies and thank you for taking the time to share your concerns. Warm regards, Sarah J. Wiglo Team

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Ist Wiglo seriös?

Wiglo erreicht aktuell 3,5 von 5 Sternen aus 25 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: Unternehmenssitz: LT. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.

Wie bewerten Kunden Wiglo?

Kundinnen und Kunden bewerten Wiglo im Schnitt mit 3,5 von 5 Sternen („Gut“) auf Basis von 25 Bewertungen.

Welche Alternativen zu Wiglo gibt es?

Die bestbewerteten Anbieter in der Branche Hundetrainer sind PawChamp (4,4 von 5), DogSuppy (4,4 von 5), Just Russel (4,5 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.

Ist das Profil von Wiglo beansprucht?

Nein. Das Profil von Wiglo ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Wiglo hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.

Antwortet Wiglo auf Bewertungen?

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Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.

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