Bewertung
2,8
Durchschnittlich · von 5 Sternen
Xero Shoes EU Erfahrungen
2,8von 5 · Durchschnittlich
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
32
8 in den letzten 12 Monaten
Schuhgeschäft
30%
Anteil 5-Sterne-Bewertungen
Bewertungen (32)
8 in 12 MonatenIhre Stimme
Erfahrung zu Xero Shoes EU schreiben
Ioannis Segkos
Verifizierte Bewertung
Unreasonable Customer Treatment and Return Policy
I am disappointed by how Xero Shoes EU treats returning customers. I placed an order for the Mesa Trail WP (#EU227936) and emailed support just 15 minutes later to cancel it because I realized the waterproof model required a larger size and I wanted to switch to the Mesa Trail II instead. The AI Lockout: Their AI agent, "Miles," refused my cancellation request, referring to a strict "10-minute cancellation window." Surprisingly, there is no physical cancel button anywhere on the customer order page, making a 10-minute cancellation via email practically impossible for a human customer service team to process in time. The 3-Day Warehouse Hold: While the AI claimed in later replies that my order moved too fast to cancel, the order status showed that the shoes stayed in their warehouse for three days before shipping. Three days should be more than enough to cancel an order. The "Renamed" Support Bots: When I demanded to speak to a real person, I was handed off to "Greg" and then "Brooke." Both sent me redundant information that completely ignored my timeline arguments and provided no help with a reasonable cancellation request. The Unfair Fee: Xero Shoes' policy states that they will deduct a €7.50 fee from my refund to ship them back. I am being financially penalized for an order I canceled within 15 minutes, entirely because their AI agent made false promises of escalation and forced a shipment that left their warehouse after three days. This is unsatisfactory customer service for returning customers. I would highly appreciate it if an actual human manager with override permissions could contact me to process a full refund.
0
allnormandy allnormandy
Verifizierte Bewertung
I love barefoot shoes
I love barefoot shoes, I bought a pair of xero shoes a few years back and liked them, that's why I bought these last ones, but they were way too big and had to send them back. They chared me 15.00eur to send them back. I will never be buying xero shoes again.
0
Rollo Tomasi
Verifizierte Bewertung
Dishonest company, not real barefoot shoes
They promised a 15% discount code in exchange for subscribing to their newsletter. I subscribed, they started spamming me immediately (several emails a day), but the promised code never arrived. I asked for it days ago, but they keep ignoring me ever since. As for their shoes: they are narrow and uncomfortable, they squeeze my toes and I don't have wide feet. These are NOT barefoot shoes :(
0
Fam
Verifizierte Bewertung
There is definitely room for improvement for the lead time of the refund process can
UPDATE I have received the refund on 5 February 2026. Although it took way too long in my opinion, I am happy this is taken care of. The employee was professional in the communication and has kept his word, I appreciate that. I placed an order (€235,-) last Monday evening and realized I made a mistake. First thing next morning I called with the customer support and I explained the situation. The employee was very cooperative and we agreed on a refund so I could place a new order once I had received the refund. The money was supposed to be expected on my bankaccount the next day, but that wasn't the case. Since Tuesday I tried to get in contact with the customer support via telephone, but after selecting option 1 for English the line continuously got disconnected. In addittion I also tried to get in touch via email. They asked me for an order number, but I never received an order confirmation. After that it's still quiet. I am not pleased with this customer experience and I hope this will be solved quickly and that I will receive my refund.
0
Sebastian Nagorski
Verifizierte Bewertung
Customer support doesn't exist.
I ordered the wrong size and noticed immediately, so I emailed their support email. It's been 11 working days and I still haven't received a response. First and last purchase from them.
0
Die Akte
Antwortet zügig
Typische Antwortzeit unter 7 Tagen. Beantwortet 33 % der negativen Bewertungen.
Alternativen zu Xero Shoes EU
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Ist Xero Shoes EU seriös?
Xero Shoes EU erreicht aktuell 2,8 von 5 Sternen aus 32 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: der Firmensitz (100 Technology Drive, Suite 315, 80021 Broomfield, US) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Xero Shoes EU?
Kundinnen und Kunden bewerten Xero Shoes EU im Schnitt mit 2,8 von 5 Sternen („Durchschnittlich“) auf Basis von 32 Bewertungen. 8 davon stammen aus den letzten 12 Monaten.
Wo hat Xero Shoes EU seinen Sitz?
Xero Shoes EU hat seinen Sitz in 100 Technology Drive, Suite 315, 80021 Broomfield, US. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Xero Shoes EU gibt es?
Die bestbewerteten Anbieter in der Branche Schuhgeschäft sind Boozt.com (4,4 von 5), PAVERS (4,7 von 5), I SAW IT FIRST (4,3 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Xero Shoes EU beansprucht?
Nein. Das Profil von Xero Shoes EU ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Xero Shoes EU hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Xero Shoes EU auf Bewertungen?
Xero Shoes EU: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann Xero Shoes EU negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.