Bewertung
3,7
Gut · von 5 Sternen
Softwareunternehmenyithemes.com
YITH Erfahrungen
3,7von 5 · Gut
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
2.199
39 in den letzten 12 Monaten
Softwareunternehmen
58%
Anteil 5-Sterne-Bewertungen
Bewertungen (2.199)
39 in 12 MonatenIhre Stimme
Erfahrung zu YITH schreiben
SUJA
Verifizierte Bewertung
I purchased the Premium Affiliate…
I purchased the Premium Affiliate Plugin which was great and very functional for the past 4 years. After some updates on my own website and business I stopped needing the plugin. I contacted them and they even refund me last payment (which was the same day I asked for the refund). Great customer service and great plugin!
0
Aurelien
Verifizierte Bewertung
Long-time agency customer locked out of paid account for over a month
We have been a loyal YITH customer for many years and use your plugins across numerous WooCommerce websites managed by our digital marketing agency, Creative Elements Consulting. Unfortunately, we have been locked out of our paid account for over a month due to what appears to be a recurring 2FA authentication issue on your end. We receive the verification code by email, but after entering it and clicking Continue, the login process simply stops without any specific error. We can't move forward nor access our account. This exact issue happened once before and was resolved by your team with a temporary login URL, so we know it is not a browser or user issue. Since then, we have replied to the original support thread, emailed support, contacted you through social media (Instagram, LinkedIn) and tried multiple browsers, private windows and different internet connections and IPs, all without receiving a response. We genuinely like YITH and have built many client websites around your plugins. We are not looking for a refund or to leave YITH, we simply need access restored to the paid account we have maintained for years and perhaps a change from your current 2FA system to one that has proven to work well such as Google Authenticator. I sincerely hope someone from the YITH team sees this review and can help us resolve the issue, as all other communication attempts have unfortunately gone unanswered. - UPDATE on Aug 10, 2026, after reading Yith's reply: It would have been great to get your help a month ago, when we actually needed it. Regarding the link in the 2FA email, it's truly not obvious that there's an alternative to the code in that email, perhaps you could make it clearer that both options are available? That link is very small, all the way at the bottom of your email. Bottom line, all we're hoping for is for Yith Support to truly up their game and start to genuinely care about its customers and reply in a timely manner.
0
Tom G
Verifizierte Bewertung
Critical Subscription Renewal Failure – No Resolution After 7 Days ⭐
I'm disappointed to be leaving this review, as we've used YITH plugins for a long time, but this has been by far the worst support experience we've had. We opened an urgent support ticket after discovering that approximately 38 active subscriptions had been created in Stripe without a Stripe Customer profile. As a result, automatic recurring payments could not be processed, directly affecting our subscription business. To help resolve the issue, we carried out our own investigation, identified the affected subscriptions, provided detailed findings, multiple examples, exported Stripe data, and even built a dedicated test website with administrator access so the support team could investigate the issue themselves. Despite this, after an initial response requesting the test site, we received no further updates for seven days. During that time, affected subscriptions continued reaching their renewal dates and failing, while our business lost recurring revenue and customers were unable to renew. With no resolution or communication, we were ultimately forced to contact every affected customer and ask them to cancel their existing subscription and sign up again. This was exactly the situation we were trying to avoid, but we were left with no alternative. We fully appreciate that complex technical issues can take time to resolve. However, when a production issue is preventing recurring payments from being collected, leaving a customer without any meaningful update for a week is simply unacceptable. Unfortunately, we have now had to resolve the problem ourselves. The time, lost revenue, and damage to our customer experience caused by this issue have been significant, and the level of support we received fell well below what we expected for a paid commercial product. UPDATE: YITH contacted me after I closed the ticket. Their Senior Software Engineering Manager blamed the issue on guest checkout and advised us to disable it. Guest checkout has always been disabled. This was a fundamental part of the issue we reported, so it is concerning that the root problem still appears to be misunderstood at senior engineering level. They have now sent us a modified plugin to test ourselves. The issue has not been fixed. They also claim they were investigating during the seven days of silence, yet our staging logs show they didn't access the test site until 4 August. Unfortunately, this response only reinforces my original review. 1 star remains.
0
Sergio
Verifizierte Bewertung
No Customer Service
I am not a YITH customer. We have contacted them several times through the contact form on their website and the email address listed on their Facebook page to ask pre-sales questions, but we have received no response. Since they did not reply, we also contacted them via Instagram, but they have not responded there either. We have practically been ignored. Their plugins may be good, but based on our experience and the latest reviews from their customers here on , their customer service and technical support appear to leave a lot to be desired. In a production environment, it is not viable to work with a provider like this, because if something goes wrong, a prompt response is essential. Time is money.
0
Koen Nolmans
Verifizierte Bewertung
Great plugins and a very technical…
Great plugins and a very technical support team which come fast with resolutions.
0
Die Akte
Antwortet zügig
Typische Antwortzeit unter 7 Tagen. Beantwortet 90 % der negativen Bewertungen.
Alternativen zu YITH
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Ist YITH seriös?
YITH erreicht aktuell 3,7 von 5 Sternen aus 2.199 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: der Firmensitz (Calle San Francisco, 63 Bajo derecha, 38001 Santa Cruz de Tenerife, ES) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden YITH?
Kundinnen und Kunden bewerten YITH im Schnitt mit 3,7 von 5 Sternen („Gut“) auf Basis von 2.199 Bewertungen. 39 davon stammen aus den letzten 12 Monaten.
Wo hat YITH seinen Sitz?
YITH hat seinen Sitz in Calle San Francisco, 63 Bajo derecha, 38001 Santa Cruz de Tenerife, ES. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu YITH gibt es?
Die bestbewerteten Anbieter in der Branche Softwareunternehmen sind Freecash (4,6 von 5), Toluna (4,2 von 5), GoDaddy (4,4 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von YITH beansprucht?
Nein. Das Profil von YITH ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann YITH hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet YITH auf Bewertungen?
YITH: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann YITH negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.