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Yum Asia Erfahrungen

3,3von 5 · Durchschnittlich

461 Bewertungen

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3,3

Durchschnittlich · von 5 Sternen

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461

59 in den letzten 12 Monaten

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Bewertungen (461)

59 in 12 Monaten

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Jan Bauer

GB · Gestern

Verifizierte Bewertung

Good customer service.

Good customer service. Had an issue with a screw falling out from the rice cooker bowl (Bamboo model) . CS Advised that this was likely due to an issue with the bowl rather than just needing a replacement screw and offered a replacement. Received this a couple of days later with UPS Email replies were fast throughout.

31. August 2026

Marcus Häuptner

GB · 24. August 2026

Verifizierte Bewertung

Disappointing durability and customer service

I purchased a Yum Asia Fuji UMAI because I was looking for a premium-quality rice cooker. Unfortunately, my experience has been very disappointing. This is now the second ceramic inner bowl that has developed severe chipping and peeling of the coating despite careful use and hand-washing only. I contacted Yum Asia, provided photographs of the damage and asked for the case to be reviewed and the bowl replaced. Yum Asia’s response was that inner bowls are considered highly wearable parts and are therefore covered by their warranty for only six months. I pointed out that this was already the second bowl to fail in a similar way and asked for the matter to be reviewed beyond simply applying the six-month warranty period. The case was subsequently reviewed personally by one of Yum Asia’s co-owners. The final decision remained that no replacement would be provided. What I find particularly disappointing is that Yum Asia acknowledged that they cannot know exactly what caused the damage, while nevertheless considering it most likely to be related to wear, usage or care. This is difficult for me to reconcile with Yum Asia’s own product descriptions, which promote their ceramic inner bowls as durable and hard-wearing and state that, when treated correctly, they should not flake, tarnish easily or disintegrate. I understand that inner bowls are subject to wear and that companies have warranty policies. However, when the same component fails twice under careful use, I would expect a premium manufacturer to at least take the possibility of a durability or material issue seriously. Unfortunately, I have now lost confidence in both the product’s durability and Yum Asia’s approach to customer complaints. I will not purchase another inner bowl or another Yum Asia product. I will replace the rice cooker with one from a different manufacturer. I am sharing this experience simply so that potential customers can take it into account when deciding whether Yum Asia is the right brand for them. Edit on August 25 Due to how they treat me after blaming in public One final point I feel is important to add: This is not something I have only come across here on Facebook. I have also seen reports on Reddit and Instagram from customers describing peeling or deteriorating coatings on Yum Asia inner bowls. What disappoints me even more is the striking similarity in how these complaints appear to be handled: rather than seriously considering whether there could be a quality or durability issue, the focus seems to shift towards questioning how the customer used or cared for the product. In my case, I never demanded a free replacement. I asked Yum Asia to investigate the matter and consider whether there might be a way to address it. Not even a goodwill gesture or any other form of accommodation was offered. After 58 years of life and many years as a customer of different brands, I can honestly say that I have rarely experienced such a dismissive and customer-unfriendly approach. That, ultimately, is what has disappointed me most about Yum Asia – even more than the damaged bowl itself.

24. August 2026

Yum Asia

Antwort des Unternehmens · 24. August 2026

Hi Marcus, we completely understand that you are disappointed and frustrated with the situation, and we are sorry that you have had this experience. However, we would like to clarify a few points regarding the comments in your review. Your original rice cooker purchase was made in August 2022. When you contacted us in February 2025 to request to purchase a replacement bowl, you simply advised us that the bowl was broken. At no point before this did you contact us regarding any issue with the original bowl supplied with your rice cooker. As a result, we cannot comment on the condition or circumstances surrounding the original bowl. Equally, a request for a replacement stating that the bowl is broken does not indicate that the same issue had occurred previously; it indicates that the bowl being used at that time had possibly been broken or cracked in some way. As we explained by email, our inner bowls are covered by a six-month warranty. This is because they are a highly wearable component and their condition can be affected by how they are used and cared for. In fact, many rice cooker manufacturers, including Zojirushi, do not cover inner bowls under their warranties at all. The six month warranty period comes from our extensive life testing that we do for our products and due to this, we do have a clear understanding of how and when a manufacturing defect would normally present itself. A manufacturing defect in an inner bowl would be expected to become apparent within the warranty period, rather than after approximately 18 months of use. A warranty must, by its nature, be based on a defined period of time. This is standard across the industry because it is not possible for us to determine how frequently a bowl has been used, what it has been used to cook, or how it has been handled and cared for throughout its lifetime. A fixed warranty period therefore provides a clear and consistent basis on which warranty claims can be assessed. Your request was independently assessed by two members of the Yum Asia team. On both assessments, the conclusion was the same: the bowl is now one year outside the applicable warranty period and therefore does not qualify for a free replacement under our warranty terms. We also want to reassure you that issues with our inner bowls are extremely rare. Where a bowl develops an issue after a prolonged period of use, such as around 18 months, it is more than likely due to use or care. As you have acknowledged, we simply cannot know how the bowl has been used, what has been cooked in it, or how it has been cared for over that period. We appreciate that this is not the outcome you were hoping for, but we have to apply our warranty terms consistently and fairly to all customers. In this case, the bowl falls far outside the applicable warranty period, so we are unable to provide a free replacement. We hope this clarifies our position and the reasons behind our decision. Edit - Please read the first e-mail you sent to us, the last line asks for a free replacement. Reports of damaged inner bowls will naturally have similarities, as bowls can only be damaged in certain ways. Similar descriptions do not indicate there is a wider product issue. We also want to be transparent that some customers posting on social media have attempted to pressure us into providing free replacements in exchange for removing or withholding negative reviews which we have declined to do. Our warranty policy ensures that genuine faults are assessed fairly and consistently for every customer. We understand that this may not always produce the outcome a customer hopes for, applying the same policy consistently is important to us and is standard practice for responsible businesses.

Lawrence Bowen

GB · 15. August 2026

Verifizierte Bewertung

Extraordinarily poor service

Extraordinarily poor service. I ordered this rice cooker almost 3 weeks ago on the basis that it would be delivered in 2-3 days. DPD messed up the delivery and Yum Asia are trying to make me wait in limbo while they wait for DPD to compensate them for the lost delivery before they'll replace/refund the lost item. This is not consistent with the Consumer Rights Act 2015 - they must resend or refund the lost item and under law should not make me wait for DPD internal investigations process to be completed. Probably a good rice cooker if you actually get it, 100% a terrible company to try to deal with. I sub

15. August 2026

Yum Asia

Antwort des Unternehmens · 15. August 2026

Hi, thank you for your patience while we continue to look into your missing delivery. Your order was placed on 26 July and, according to DPD's records and proof-of-delivery photograph, was marked as delivered on 28 July. You contacted us on 29 July to let us know that you had not received the parcel. Under consumer law, where no specific delivery date has been agreed before an order is placed, a company has up to 30 days to complete delivery. This allows reasonable time for situations where a delivery does not go as expected and gives both us and the delivery company an opportunity to investigate properly. As explained in our previous emails, the first step was for our warehouse to contact DPD to establish what had happened to the parcel. This was necessary to check whether the parcel had been incorrectly marked as delivered, or whether DPD had subsequently retrieved it after determining that it should not have been left outside your door or some other reason. DPD were unable to locate the parcel and therefore advised that they needed to carry out a formal investigation into the delivery. This investigation was opened on 4 August, and we advised you that DPD's investigation would normally take around 7 working days. We are now only just beyond that 7-working-day timeframe. However, rather than simply wait, we have already contacted our warehouse again to request an update from DPD. As previously advised, we expect to have a further update from our warehouse early next week. We appreciate that this situation is frustrating, but we do need to allow DPD the opportunity to complete its investigation before we can take the appropriate next step. We will update you as soon as we receive further information. UPDATE 23/08 - as of 21/08, DPD took responsibility for the delivery being lost and we refunded you in full and updated you by e-mail.

Thuy Dung Nguyen

GB · 10. August 2026

Verifizierte Bewertung

Terrible customer service and not…

Terrible customer service and not reliable service 1. Terrible customer service I had an issue with my order delivery, hence, emailed the customer service for more details. It turned out to be the issue with DPD. Instead of investigating the issue, they blamed me straight away. I then asked how to raise a complaint. Below are my wordings in the email, which in my opinion, are still polite “Thanks for getting back to me. Could you please advise how I can raise a complaint, as I’m not satisfied with both the delivery service and customer service.”. They then got back to me and threatened like this “I am the customer services manager. I can refer you to my supervisor, but he is likely to be less sympathetic. He wanted to cancel the order you placed yesterday straight away and not permit delivery to your address at all, but I convinced him to give another chance for this delivery to hopefully go well. Any complaints regarding DPD would need to be submitted direct to them.“ It’s totally unacceptable to speak to your customers like this. 2. Unreliable service Due to the first order not delivered to me ( which was not my fault), the customer service manager advised me to place a new order as they cannot send a replacement. I did follow the instruction and paid for a new order the next day. After 2 days, they SILENTLY CANCELLED my order without noticing me (i.e. no email or text at all). If I didn’t check the tracking, I wouldn’t be able to find out and keep waiting. It was only when I emailed them to confirm whether they requested the cancellation, they admitted that. It was totally against customer rights. I paid for the product fully but did not receive it and got hold of my money for a week now. Again, this is unacceptable behaviour towards customers

10. August 2026

Yum Asia

Antwort des Unternehmens · 10. August 2026

Hi, we completely understand that this situation is frustrating, and we’d like to explain why we made the decision to return your latest order to our warehouse. As we have already communicated to you via several support tickets - over the past two months, we have had two separate orders you placed returned to us by DPD due to issues with the delivery address. In our experience, this is not a normal occurrence and, as we have explained in our previous emails, it indicates that there is an issue with how the address is being handled by DPD. Unfortunately, when DPD returns a shipment to us because it could not be delivered, we are charged more than just the original delivery cost. We are also charged for the return shipment and an additional return fee. In the case of both of your previous orders, the total cost to us was over £25 per shipment. This means that we have already incurred significant losses on the two orders that were returned to us. These costs amounted to around one third of the value of the order, which unfortunately is not something we can continue to absorb. When your latest order was placed, we therefore had to consider the possibility of a third shipment being returned for the same reason. Rather than risk incurring another substantial loss, we contacted DPD and requested that the shipment be returned to sender before it reached the delivery stage, meaning we would not incur the same return charges. We appreciate that this is not the outcome you were expecting, but from our position, after experiencing two costly returns in a relatively short period, we felt this was the most responsible course of action. Continuing to send shipments to an address where DPD appears to be experiencing a delivery issue is unfortunately not sustainable for our business. You have already received a refund for one of the previously returned orders. The second order has not yet been delivered back to our warehouse, so its refund will be processed once the return has been received. With regard to the two previous deliveries that DPD returned, any complaint or request for clarification needs to be directed to DPD Customer Service. DPD does not provide us with the specific reason why these shipments are being returned, so unfortunately we are unable to investigate or resolve the address issue on your behalf. As we have previously advised, if there is an issue with your address within DPD's system, this will need to be resolved directly with DPD before we can safely send further orders to that address. We hope you can understand our position and why, given the costs already incurred, we have had to take this approach.

Cas Ong

GB · 21. Juli 2026

Verifizierte Bewertung

BUY IF YOU ENJOY EATING COATING

5 stars if you like eating black pieces of coating with your rice and enjoy being treated like a fool by a customer support girl. After recommending the tsuki rice cooker to several friends and family I was very surprised to see that the inner ceramic bowl had a coating that came off. I bought it because I avoid non-stick coatings in general. I took great care of the pan and only hand washed it. Unfortunately I cannot attach pictures of the damage. After making appeal to the client support, asking them if they could provide a solution or explanation for the damage I was coldly pointed to my legal rights. I am not looking for freebies. The only thing I find at least sensible is a word of understanding and a reassurance that it won’t happen with a next purchase. Well, enjoy your legal warranty rights Yum Asia! And have fun at the customer support department with the robot employees🤖

21. Juli 2026

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Ist Yum Asia seriös?

Yum Asia erreicht aktuell 3,3 von 5 Sternen aus 461 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: der Firmensitz (Middleton Grange, TS26 0AW Hartlepool, GB) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.

Wie bewerten Kunden Yum Asia?

Kundinnen und Kunden bewerten Yum Asia im Schnitt mit 3,3 von 5 Sternen („Durchschnittlich“) auf Basis von 461 Bewertungen. 59 davon stammen aus den letzten 12 Monaten.

Wo hat Yum Asia seinen Sitz?

Yum Asia hat seinen Sitz in Middleton Grange, TS26 0AW Hartlepool, GB. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.

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Die bestbewerteten Anbieter in der Branche Fachgeschäft für Haushaltsgeräte sind ao.com (4,9 von 5), Currys (4,4 von 5), Cdiscount (4,1 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.

Ist das Profil von Yum Asia beansprucht?

Nein. Das Profil von Yum Asia ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Yum Asia hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.

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Yum Asia Erfahrungen

3,3

461

48%

Good customer service.

**Disappointing durability and customer service**

Extraordinarily poor service

Terrible customer service and not…

BUY IF YOU ENJOY EATING COATING

Antwortet blitzschnell

Ist Yum Asia seriös?

Wie bewerten Kunden Yum Asia?

Wo hat Yum Asia seinen Sitz?

Welche Alternativen zu Yum Asia gibt es?

Ist das Profil von Yum Asia beansprucht?

Antwortet Yum Asia auf Bewertungen?

Kann Yum Asia negative Bewertungen löschen lassen?

Wir löschen keine Bewertungen.

Disappointing durability and customer service