Bewertung
2,3
Mangelhaft · von 5 Sternen
Footasylum PLC Erfahrungen
2,3von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
193
26 in den letzten 12 Monaten
Unternehmen
18%
Anteil 5-Sterne-Bewertungen
Bewertungen (193)
26 in 12 MonatenIhre Stimme
Erfahrung zu Footasylum PLC schreiben
Lauren Dacey
Verifizierte Bewertung
Disgraceful customer service - left parcel on rubbish bins and refused to help!
I am absolutely appalled by Footasylum’s customer service. My courier "delivered" my order by dumping it completely exposed on top of a pile of rubbish bins in a public access lane, entirely ignoring my actual, secure rear garden gate. When the items inevitably went missing, I provided Footasylum with clear photographic proof of where the courier left it, along with Ring doorbell footage. Instead of taking responsibility under the Consumer Rights Act, their customer service team-specifically advisors named Peersia and Chandnee-repeatedly blocked me with identical, copy-and-pasted scripts. They completely refused to answer a basic question: Since when do public rubbish bins count as a "requested safe place"? Instead of processing a refund for their courier's blatant negligence, they flat-out refused to help and told me to just go file a chargeback with my bank. They have zero accountability, zero understanding of consumer law, and absolutely abysmal customer care. I am recovering my money forcefully through my bank. Avoid this company at all costs - they will happily dump your orders on a pile of rubbish and leave you to fight your bank to get your money back!
0
Mary
Verifizierte Bewertung
Awful Company
No phone number to speak to anyone. Live chat is useless. Had to contact Footasylum through Paypal about a return, then was told I would have to go to a locker to return this. Worst company it has ever been my misfortune to come across. AVOID.
0
Stephanie
Verifizierte Bewertung
If I could leave no stars i would!!
If I could leave no stars i would!!! So....ordered presents on next day delivery for my sons birthday.next day delivery did not come even though evri said they had received my parcels. Day after no delivery and no update from evri. Tried to contact footasylum obviously can not speak to a human with this company.sons birthday came and past so had to go to jd sports to spend more money on late presents. Contacted foot asylum every day for 7 days. Same answer each time...we are checking this for you please drop back in and waste your time the next day then the next day and so on. Then to be told a week later after demanding my money back that will finally process a refunded and will get in 5-10 days. Spent hours every day trying to contact footasylum and evri. I hope I will receive my refund but not convinced. They knew evri misplaced parcel pretty much straight away but did nothing.customer service absolutely discusting practically had to beg for my money back! And evri....what can I say apart from parcels do not dissappear "after" they recieve them 🤔 this is the 4th time my parcels have been as they say "lost". Footasylum you should be ashamed of yourselves uour customer service is horrendous
0
Angelica Marton
Verifizierte Bewertung
Los productos son de muy buena calidad…
Los productos son de muy buena calidad pero el servicio que ofrecen una autentica basura. Si tienes que devolver algo corre de tu cuenta la devolucion, y menos de 20 € no te sale pprque hay que enviarlo a reino unido.
0
Josh Tyrrell
Verifizierte Bewertung
They use Evri
They use Evri for delivery do I need to say more? Charged me for a coat that wasn't ordered 2x. Lost my order and wouldn't do anything about it. Wish I looked at reviews before I ordered from this rat of a company.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
GB
Häufige Fragen zu Footasylum PLC
Ist Footasylum PLC seriös?
Footasylum PLC erreicht aktuell 2,3 von 5 Sternen aus 193 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: Unternehmenssitz: GB. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Footasylum PLC?
Kundinnen und Kunden bewerten Footasylum PLC im Schnitt mit 2,3 von 5 Sternen („Mangelhaft“) auf Basis von 193 Bewertungen. 26 davon stammen aus den letzten 12 Monaten.
Ist das Profil von Footasylum PLC beansprucht?
Nein. Das Profil von Footasylum PLC ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Footasylum PLC hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Footasylum PLC auf Bewertungen?
Footasylum PLC: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Footasylum PLC negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.