Bewertung
1,9
Mangelhaft · von 5 Sternen
Business-Hotelzedwellhotels.com
Zedwellhotels Erfahrungen
1,9von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
67
28 in den letzten 12 Monaten
Business-Hotel
9%
Anteil 5-Sterne-Bewertungen
Bewertungen (67)
28 in 12 MonatenIhre Stimme
Erfahrung zu Zedwellhotels schreiben
Gilles Martin
Verifizierte Bewertung
It's cool
Not that bad.... there is the minimum care But it's cool, welcomed is nice and the location too. For a couple of days it's cool.
0
Regular user
Verifizierte Bewertung
Non existent Customer Service
I have been trying to get an answer to my issues with Zedwell who refuse to honer a commitment made by the Night Manager, Michael. See my latest mail: I have to say that I am extremely disappointed with your response and with Zedwell’s continued refusal to honour the refund that was promised to me by your Night Manager at the time of my stay. This matter has never simply been about a faulty air conditioning unit. My partner and I were required to spend one of the hottest nights of the year in a windowless capsule room with no functioning air conditioning. The room became unbearably hot, making it extremely uncomfortable and, in my view, wholly unsuitable for occupation. This falls well below the standard that any reasonable customer should expect when paying £228.74 for a night’s accommodation. What is even more disappointing is that your Night Manager, Michael, acknowledged the seriousness of the situation on the evening of our stay. After confirming that the air conditioning could not be repaired and that no alternative rooms were available, he advised us that we would receive a full refund via Booking.com. We accepted this in good faith and completed our stay based on that assurance. Your subsequent explanation that reception staff are not authorised to approve refunds raises a far more concerning issue. Either your Night Manager misled us by making a promise he was not authorised to make, or your organisation is now choosing not to honour a commitment made by one of its managers to resolve a service failure. Neither explanation reflects well on Zedwell or demonstrates the level of customer care I would expect. I also note that Booking.com, despite not being responsible for the condition of the hotel or the service provided, has acknowledged the poor experience and has already offered a partial refund of £28.59. It is disappointing that the hotel itself has been unwilling to accept similar responsibility for the circumstances that arose. The offer of a credit note or discount towards a future stay is not an acceptable resolution. I travelled to London specifically to attend Wimbledon and have no plans to return to London in the foreseeable future. A future discount therefore has no practical value whatsoever and does nothing to compensate for the experience we endured. After several exchanges of correspondence, I am disappointed that Zedwell has failed to recognise the seriousness of this complaint or offer what I believe is a fair and reasonable resolution. Rather than resolving a genuine customer service issue, your responses have simply repeated the company’s position without addressing the fact that a refund was promised and that the accommodation provided was fundamentally below the standard advertised. As we have been unable to reach a satisfactory conclusion, I now wish to formally escalate my complaint to your General Manager, Tasneem Buitendijk. I would be grateful if you would forward this entire correspondence, together with all internal notes relating to my complaint, for their personal review. I hope the General Manager will reconsider this matter and conclude that honouring the refund promised by your Night Manager is both the fair and appropriate resolution. I look forward to receiving confirmation that my complaint has been escalated and to hearing directly from Tasneem Buitendijk.
0
VA
Verifizierte Bewertung
Zedwell Underground... Fallout Shelter Experience!
I stayed in Zedwell Underground to attend a work event nearby. The location is great but the staff was unhelpful during check in and only one lift makes getting in and out somewhat time consuming. I found the smell of the place to be unpleasant. I let you do the math: there's about 100 rooms, meaning there's about 100 toilets. The plumbing is amazing, ok? Strong and powerful flushes. But you're still 5 floors below ground, the aeration system and the heavy deodoriser are no substitute for opening a window. It will be a fancy fallout shelter but I don't plan on visiting again unless I need a fallout shelter.
0
Nick Perry
Verifizierte Bewertung
Don't book with Zedwell
No customer service. When trying to cancel a booking I sent a WhatsApp message (suggested method of contact by them) this was ignored. I messaged them via their chat service on their website, this was also ignored. I have now sat on hold for over 30min trying to talk to someone to cancel this booking. They clearly don't care about their customers at all. I feeling like paying extract to be able to cancel is just a con as they make it impossible to contact them. My advice is don't book with Zedwell.
0
Glenn Miles
Verifizierte Bewertung
Very disappointing experience
Very disappointing experience. For a hotel room located four storeys below ground level, functional air conditioning is essential especially during the 35°C heat we experienced last week. We arrived before the standard 3pm check-in, having paid an additional £40 for early access, only to find the room temperature at 28°C. I raised this with reception immediately, as we needed to get ready for an awards ceremony in suits, and the conditions were far from suitable. Despite reporting the issue multiple times, it was never resolved. As a result, I had one of the worst nights’ sleep due to the lack of ventilation and the uncomfortable heat. The hotel was the Tottenham location.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
US
Alternativen zu Zedwellhotels
Business-Hotel-Ranking →Häufige Fragen zu Zedwellhotels
Ist Zedwellhotels seriös?
Zedwellhotels erreicht aktuell 1,9 von 5 Sternen aus 67 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: Unternehmenssitz: US. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Zedwellhotels?
Kundinnen und Kunden bewerten Zedwellhotels im Schnitt mit 1,9 von 5 Sternen („Mangelhaft“) auf Basis von 67 Bewertungen. 28 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Zedwellhotels gibt es?
Die bestbewerteten Anbieter in der Branche Business-Hotel sind Bastion Hotels (3,1 von 5), Egencia (4,5 von 5), Benniksgaardhotel (4,0 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Zedwellhotels beansprucht?
Nein. Das Profil von Zedwellhotels ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Zedwellhotels hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Zedwellhotels auf Bewertungen?
Zedwellhotels: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Zedwellhotels negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.