zooplus.bg Erfahrungen

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Mandor Yordi

GB · 20. Juli 2026

Verifizierte Bewertung

ZOOPLUS HAS TO allow FREE CHOICE for Courier

I have been ordering from this company for years- every month approximately 200 leva or around €100/150 per month. I like the affordable prices and the products,but my complaint is about the constant ignoring of my Request I addressed to Zooplus Bg many many times-TO INCLUDE the OPPORTUNITY FOR CUSTOMERS TO CHOOSE THE COURIER COMPANY THEY PREFER! This NEVER happened! My last experience was beyond Terrible with Express One - delivery wasn't successful twice than I called customer service and a promise was given that Express One will do the best to deliver the package ASAP in the next day.The next day the text was sent from the courier and we had to wait all day without an update if it's going to be or not delivered again or what.When it was close to 18.00 pm, the time they close I called customer service again and at some point during my explanation about the problem,the woman who responded became angry and using very rude tone instead to Apologize for the inconvenience,she started yelling,not listening what I try to say and just Hanged up! The courier arrived at the address, called my mother who is 80 years old and told her he is next to the gate and if she doesn't come Quick he will dropp it off in front of the gate!?!?!?!? Then another unpleasant experience followed with him and his rude and disrespectful attitude complaining how he had to drive 400 km that day and he is burned out! Ok I have compassion,but in this case all this can be handled in a very different way!Simple explanation and apology would make Huge difference,not the angry and rude employees of Express One which I even don't want to use as a courier! Zooplus bg, I am asking you are YOU REALLY WANTING TO LOSE A CUSTOMER who is bying from you for years every month!?!?!?!?!

20. Juli 2026

zooplus.bg

Antwort des Unternehmens · 20. Juli 2026

Hi, thank you for taking the time to share such detailed feedback and for being a loyal customer over the years. We truly appreciate your continued trust in us. We're very sorry to hear about your recent experience. We understand how disappointing it must have been, especially after repeatedly requesting the option to choose your preferred courier. We also regret the issues you encountered with the delivery process and the behavior you experienced from the courier service. Regardless of the circumstances, every customer deserves to be treated with professionalism and respect. Your comments regarding courier choice are valuable, and we will make sure they are shared with the relevant team for consideration. We also take your feedback about this delivery seriously and would like to investigate what happened. Please email us at service@zooplus.bg should you require further assistance so we can review the case in detail and address your concerns. We value your loyalty and hope to have the opportunity to restore your confidence in our service.

Mariya Samardzhieva

GB · 16. April 2026

Verifizierte Bewertung

Worst delivery

I used to order from them every month for the past five years, but since they switched to ExpressOne delivery, I will no longer place orders. My last order was very difficult to receive, even though it had already been paid for. I contacted customer support several times, and each time they promised it would be delivered the next day. In the end, I called ExpressOne and told them I would file a complaint with the Commission for Consumer Protection, and only then did I receive my delivery. The sad part is that even Zooplus, as a client of ExpressOne, seems unable to make them do the job they are paid for. Unfortunately, I will no longer be ordering from Zooplus.

16. April 2026

zooplus.bg

Antwort des Unternehmens · 16. April 2026

We’re really sorry to hear about your recent experience and understand how frustrating this must have been, especially after being a loyal customer for so many years. This is certainly not the level of service we aim to provide, and we regret the inconvenience caused by the delivery issues and the repeated delays you encountered. Your feedback is extremely important to us, and we take situations like this very seriously—especially when it comes to our delivery partners. We would truly appreciate the opportunity to look into this further and make things right. Please feel free to contact us directly at service@zooplus.bg, and our team will be happy to assist you and provide any additional support you may need. Thank you for bringing this to our attention, and we hope we’ll have the chance to regain your trust. Kind regards, Your zooplus team

Helen B

GB · 8. April 2026

Verifizierte Bewertung

Terrible since they use express one

Terrible since they changed their courier company. Express one is hell and after trying to deliver a package twice they send it back instead of sending it to an offoce for pick up. I payed over 100€ for the order and have to hope for an answer of the customer service now. I won’t order again as express one is extremely annoying and takes ages to deliver.

8. April 2026

zooplus.bg

Antwort des Unternehmens · 8. April 2026

We’re very sorry to hear about your experience and completely understand how frustrating this situation must be. The issues you described with the delivery and the handling of your order are certainly not what we want for our customers, especially when you’ve already paid and expect a smooth, reliable service. We regret the inconvenience caused by the courier and the lack of a suitable pickup alternative. Your feedback is important to us, and we are continuously working to improve both our delivery processes and cooperation with our partners. If you’re still waiting for a resolution or need further assistance, please don’t hesitate to contact us at service@zooplus.bg. Our team will be happy to look into your case and support you directly. Thank you for bringing this to our attention. Kind regards, Your zooplus team

Tatyana Petrova

GB · 9. März 2026

Verifizierte Bewertung

Long long shipment period

The website is OK, the prices too, but the service and the delivery is disaster. My last orderders were delivered in one week or more. We are not speaking about ordering from a chineese website or international website but for a domestic one. I won't use their services again.

9. März 2026

Evgenia Koleva

GB · 20. Februar 2026

Verifizierte Bewertung

Serious delays and complications delivering the orders

I have been Zooplus.bg customer for 8 years, but for the past few months they have been having serious troubles delivering to Bulgaria despite their intense ads campaign. I`ve been waiting now 10 days for their new courier company Express One to bother to deliver my order from they storage place in Haskovo to Svilengrad - thats roughly 60 km distance. The previous company Same Day had some serious delays too, but at least they delivered. The bottom line - Zooplus is clearly showing to their Bulgarian customers that they care less about their orders, so I would say in return - Avoid buying from them until they change their attitude and start using again courier companies that actually deliver.

20. Februar 2026

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Ist zooplus.bg seriös?

Für zooplus.bg liegen bisher 12 öffentliche Bewertungen vor (2,3 von 5) — für ein abschließendes Urteil ist die Datenlage noch dünn. Zur Einordnung: Unternehmenssitz: GB. Prüfen Sie zusätzlich Impressum und Vertragsbedingungen.

Welche Alternativen zu zooplus.bg gibt es?

Die bestbewerteten Anbieter in der Branche Futterhandlung sind Edgard & Cooper (4,6 von 5), Harald Nyborg A/S (4,4 von 5), Butternut Box (4,8 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.

Ist das Profil von zooplus.bg beansprucht?

Nein. Das Profil von zooplus.bg ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann zooplus.bg hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.

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