zooplus.ie Erfahrungen

2,4von 5 · Mangelhaft

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2,4

Mangelhaft · von 5 Sternen

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906

185 in den letzten 12 Monaten

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23%

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Bewertungen (906)

185 in 12 Monaten

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IE · Gestern

Verifizierte Bewertung

Extremely disappointing delivery and virtually impossible to contact

I placed an order with Zooplus.ie on 23 August. The very next day, the tracking showed that the parcel had already been assigned to GLS. Despite this, delivery took the entire week, with delivery only being attempted today. I understand that delays can happen, and I would accept 2–3 working days. However, waiting an entire week for an order that was apparently handed to the courier almost immediately is simply not acceptable. My order contains cat and dog wet food, so I am also concerned about where the food was stored during this time and whether appropriate storage conditions were maintained. What makes the experience even worse is that I have tried to contact Zooplus to ask for an explanation, but there is **no customer service email address, no live chat, and the contact form does not allow me to send my message**. I genuinely cannot understand how a company can operate this way. I specifically ordered from a website using a .ie domain and therefore expected a reasonable delivery service for Ireland. If orders are dispatched from abroad, this should be clearly and prominently explained to Irish customers before they place an order. For comparison, I ordered cat products from a different Irish-based company yesterday morning and received them today. That is the level of service I would expect from an Irish-facing company. I was actually considering setting up a regular subscription for cat and dog food with Zooplus. However, after this experience, I would have serious concerns about relying on them for regular deliveries. I would genuinely like Zooplus to explain what happened and, more importantly, why it is so difficult for customers actually to contact them when there is a problem.

31. August 2026

Olga FitzGerald

IE · Vor 3 Tagen

Verifizierte Bewertung

Great choice of items and offers

Great choice of items and offers, still the best for all the pets

29. August 2026

Robert Murphy

IE · Vor 4 Tagen

Verifizierte Bewertung

This Company is consistently being let…

This Company is consistently being let down by their choice of delivery service to Ireland. They supply prescription dog food at competitive prices but changed their choice of delivery Company to Ireland some time back. DPD we're great,delivery on the day given and the times given and delivery drivers were great also,but they changed to GLS for what reason we don't know,if it is for cost cutting measures it was a poor decision. I currently stayed home today so as to be there to return a parcel of dog food as agreed by Zooplus,they said it could be from anytime today from 8.00am to 8.00pm which is bad enough,but yet again they didn't turn up,**a day wasted**,and the reason I had to return it was because the delivery was late yet again and I was forced to put my dog on a different dog food. Zooplus ye are well aware of the delivery issues to Ireland for sometime now and have not acted on it. Really disappointed in this Company and the fact they don't listen to their loyal Customers.

28. August 2026

IE · 18. August 2026

Verifizierte Bewertung

Appalling service

I’m appalled at the service with my current order, placed on 9 August and still not here 9 days later. 48 hours after ordering, I got a message saying it was with the courier. But on Monday 17 August, the courier said it did not have the parcel. I emailed Zooplus and it was transferred to GLS later that day. This morning, 18 August, I got a message from GLS to say it would be up to 5 days. By comparison Petstop.ie got me a package, ordered on the same day, 9 August, in 24 hours. There is no way of communicating with an actual person. What has gone wrong with Zooplus? It was fine in the past. In response to the comment below, I didn’t receive a reply to either of the two messages that I sent to addresses at Zooplus from which I had received messages (neither is noreply) and I couldn’t find an online form to fit goods not received. Will try again… Update 19.08.2026: had a reply from the customer service address. Totally useless - the person concerned hadn't read my original message. Got boilerplate as follows: 'Hi CK Thank you for taking the time to contact us. Please be advised that we have not received any previous correspondence from you. Your parcel was shipped from our foreign warehouse on 11.08.2026 and delivered on 18/08/2026 . Shipping to Ireland typically takes up to 6 working days from dispatch. Thank you for your understanding and patience. If you have any further questions, feel free to reach out! 1.1. Best regards, Natalia' Update 2: have just talked to customer service on the phone. With exactly the same result (talking to Alex) as the message above. Then the call dropped before I was able to suggest that someone should ring the courier and ask them to expedite delivery, and I cannot now get the line to connect at all.

18. August 2026

zooplus.ie

Antwort des Unternehmens · 18. August 2026

Hi CK, Thank you very much for your updates, the contact us form can be found here https://www.zooplus.ie/contact_form/ And, yes, please, if you'd rather call us, that number again is +35 312 23 22 26 Thank you Hi CK, Thank you for taking the time to share your experience. I’m very sorry to read about the difficulties you’ve encountered with this order and completely understand why you’re disappointed. What surprises me most is that, despite contacting us, you were still left without a clear resolution or confidence about when your order would arrive. This is something that we definitely want to investigate in details. Unfortunately, I haven’t been able to identify your account from the information visible on . As this is a public platform, I’m unable to review or discuss the details of an individual order here for privacy and security reasons. With your kind help, it would be great if we had the opportunity to look into this properly and see what happened. Please contact our customer care team via zooplus Ireland Contact Form or by telephone on +35 312 23 22 26. You may have seen us making a similar request to other reviewers, and I apologise if it sounds repetitive, but it truly is the best and only way for us to access your order information and investigate fully. As you have already been in touch with our support team, please reply to the existing correspondence and mention your review, as that helps us prioritise the case more quickly. Thank you again for bringing this to our attention. I hope we’ll have the chance to review your case through our official support channels and work towards restoring your confidence in zooplus. Team zooplus

IE · 13. August 2026

Verifizierte Bewertung

my zooplus.ie experience so far

I see quite a lot of negative reviews about zooplus.ie on here, mostly regarding the long shipping times and parcels being damaged. Although i have never contacted customer service and have no experience with that, I wanted to say i have been a customer for about 6 months now and have ordered 6 or 7 times from them. While the delivery times are quite long, i have always found the parcels arrive in good condition and packaged well. I have ordered containers, food, treats, bowls etc. and never had an issue. Also i find the rewards points to be a nice bonus. Just my experience so far.

13. August 2026

zooplus.ie

Antwort des Unternehmens · 13. August 2026

Hello DP, Thank you for taking the time to share your experience and for being a loyal zooplus customer over the past six months. It is especially appreciated when customers return again and again and then choose to share their honest feedback with others. I'm delighted to hear that your orders have consistently arrived in good condition and that you've been happy with the packaging across such a variety of products. It's also great to know that you're enjoying the Rewards programme. Those little extras are our way of saying thank you for choosing us for your pet's needs. Your balanced comments about delivery times, together with the positive experience you've had overall, will be very helpful for other pet parents considering zooplus. Thank you once again for your trust and continued support. Team zooplus

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zooplus.ie erreicht aktuell 2,4 von 5 Sternen aus 906 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: Unternehmenssitz: IE. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.

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Kundinnen und Kunden bewerten zooplus.ie im Schnitt mit 2,4 von 5 Sternen („Mangelhaft“) auf Basis von 906 Bewertungen. 185 davon stammen aus den letzten 12 Monaten.

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Die bestbewerteten Anbieter in der Branche Zoohandlung sind Animed (4,7 von 5), VioVet (4,7 von 5), YuMOVE (4,7 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.

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