Bewertung
3,8
Gut · von 5 Sternen
Mietwagenanbieteralphacarhire.com.au
Alphacarhire Erfahrungen
3,8von 5 · Gut
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
100
94 in den letzten 12 Monaten
Mietwagenanbieter
71%
Anteil 5-Sterne-Bewertungen
Bewertungen (100)
94 in 12 MonatenIhre Stimme
Erfahrung zu Alphacarhire schreiben
cliente
Verifizierte Bewertung
My experience with them was terrible
My experience with them was terrible, I had three bookings with them in a 3-4 day period, I was unable to pick up any of them. The first one was the Airlines fault, still I don't like the way they're so quick to charge unlike other companies where they don't charge you until you get there. The second one was a midnight pick-up at Sydney airport and they also claimed that I needed to contact the third party. When in Actual fact they confirmed it by email prior to pick up, I have the email. The third one was because I didn't have an international driver's license. The next day I went to East Coast with a translation that I gotten overnight, and they didn't even ask to look at the translation gave me the car straight away.
0
lisa joosten
Verifizierte Bewertung
No star review -⚠️ CUSTOMER WARNING
No star review -⚠️ CUSTOMER WARNING — AVOID ALPHA CAR RENTAL I strongly recommend that anyone looking to rent a car stays well away from Alpha Car Rental. Our experience was absolutely appalling from start to finish. We booked believing they were at the airport, only to discover that they do not have a counter at the airport at all. Their actual location is a significant distance away and requires a shuttle. Worse, we were given no clear instructions about where to go or how to find them, leaving us struggling to locate the business after arriving. When we finally got there, the staff were extremely rude and unhelpful. The car we had booked wasn’t ready, and we were instead offered a vehicle that was too small for what we had originally booked. When we raised the issue, we were told there was nothing they would do about it and that there were no refunds. Ultimately, we were left without a suitable car and unable to drive away, despite having made a booking and expecting a vehicle to be ready for us. We had no choice but to source another rental from the business next door. What was particularly concerning was that while we were there, we personally heard three other customers complaining about problems. We also learned that other customers over the weekend had experienced issues and had apparently been forced to find alternative rental cars themselves. We made formal complaints about what happened, but those complaints were dismissed. There was no meaningful remorse, no accountability and no refund offered. We paid for a service that we did not receive, and the experience took something that cannot be refunded — precious time away from our family. We were left feeling that our money had been taken while the company took no responsibility for the consequences of failing to provide the service we had booked. This wasn’t just an inconvenience. It caused unnecessary stress, wasted valuable holiday time and left us having to spend even more money to arrange another rental. Think very carefully before booking with Alpha Car Rental. Based on our experience, I would never use this company again and would strongly warn other travellers to consider alternatives. A car rental company should provide the car you booked, clear instructions, reasonable customer service and a genuine attempt to resolve problems when things go wrong. We received none of that.
0
Inga
Verifizierte Bewertung
Do not book from Alpha Brisbane…
Do not book from Alpha Brisbane Airport!! Got up at 4am for a 6am flight (just 2hrs) then waited another 45 minutes for a shuttle from the airport to the depot! The whole point of catching the early flight was because we had places to be. Two phone calls and they cant even tell you how far away it is just that "one is on its way". We saw all the other companies shuttles come twice in the time we were waiting. The reason given was 2 drivers called in sick yet my friend said they had the exact same experience and had to wait one hour... so clearly a reoccurring problem. Such a crapy start to our holiday. There is a reason why they are cheap. The car was also rubbish for a intermediate, like driving a tin can that struggled to make it up hills. But at least it was clean.
0
pro kaler
Verifizierte Bewertung
Rude Staff
I rented a vehicle and needed to catch the courtesy bus back to the airport. Unfortunately, I ended up waiting almost 30 minutes for a bus that was already parked outside. When I first asked, the staff member told me it would be "10 minutes" and asked me to wait outside. After waiting for nearly 15 minutes with no movement, I went back in to ask again what time the bus would actually be leaving. Instead of answering the question, he asked whether I was flying domestic or international. I explained that I simply wanted to know when the bus was leaving, as my flight details weren't relevant to my question. At that point, he raised his voice and said, "It's a courtesy bus," while sitting on the counter. I replied that I understood it was a courtesy bus—I was only asking for an estimated departure time. He again said, "10 minutes," so I thanked him and walked away. Delays can happen, and I completely understand that. What disappointed me was the lack of clear communication and the way a simple question was handled. A polite explanation or a realistic timeframe would have made all the difference.
0
Francesca S
Verifizierte Bewertung
Negligent service. Avoid.
I hired a ute (Toyota Hilux) for a week from Alpha car rentals at Brisbane airport. Driving down the M1 motorway, doing 110km/hr the engine started cutting out intermittently. Being the Friday evening of a long weekend it was heavy traffic, and it was just sheer luck that the car behind me didn’t run into the back of me, and that there was an emergency bay I could pull over into. The car lost all power and I waited 2hrs in the dark for roadside assist, with no hazards (which was dangerous) as the car was completely dead. When the tow-truck driver arrived he popped the hood and recognised immediately that a battery terminal had come loose. My impression is that had the vehicle been properly serviced, and the engine regularly reviewed, this fault would have easily been picked up. It’s only sheer luck that I wasn’t in a serious accident due to this negligence. While waiting for roadside assist I called the Alpha booking service to arrange a replacement vehicle for when I was towed to the nearest hire centre at nearby Tweed Heads. The booking service is run out of Manila, communication was difficult, and despite patiently explaining that the car was broken down, the staff member insisted that I could only hire a new car once I had returned the current car to Brisbane, where I had originally hired it. Eventually he said he’d get the Tweed office to call me, which they never did. Ultimately I was able to hire a replacement car at Tweed, but the frustrating phonecall during a stressful situation made an already bad experience worse. When I returned the replacement vehicle to Brisbane at the end of my hire period I spoke with the staff and explained I wanted to make a formal complaint, that the vehicle had not been serviced properly and I had consequently been put in danger. I asked to receive a follow-up call to discuss what had happened. That was two weeks ago - still no call. A secondary issue occurred when my friend and I first arrived in Brisbane with our luggage and were advised that no straps were available for hire or purchase, so we had no way to secure our luggage in the single cab ute. It was 8pm on a Sunday with nowhere we could go to purchase straps. I find it hard to imagine we are the first people ever to arrive at an airport with luggage. This lack of service meant we had a very difficult journey to our accommodation. Our suitcases were jammed behind our seats and I had to drive with my legs right up against the dash which was dangerous.
0
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Ist Alphacarhire seriös?
Alphacarhire erreicht aktuell 3,8 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: Unternehmenssitz: AU, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
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