Bewertung
1,9
Mangelhaft · von 5 Sternen
Koffergeschäftamericantourister.eu
American Tourister Erfahrungen
1,9von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
451
83 in den letzten 12 Monaten
Koffergeschäft
38%
Anteil 5-Sterne-Bewertungen
Bewertungen (451)
83 in 12 MonatenIhre Stimme
Erfahrung zu American Tourister schreiben
Tyler Benson
Verifizierte Bewertung
Very disappointing online ordering…
Very disappointing online ordering experience Very disappointing experience with Samsonite Australia. I placed an online order for multiple cases, only to find out after following up several days later that the website had allowed me to purchase items that were actually out of stock. There was no proactive communication about the issue, and I had to contact customer service myself to find out what was happening. After initially being told the available items could be shipped and the out-of-stock items refunded, I was then advised that another item had become unavailable due to “extremely limited stock”. I was left having to make decisions about changing or cancelling the order, despite the original order being accepted and confirmed by Samsonite. I suggested simply substituting another colour, but was told this wasn’t possible because the system had already cancelled the unavailable items and the cancellation couldn’t be reversed. Again, this seems to be a limitation of Samsonite’s ordering system that was passed on to the customer to deal with. Most frustratingly, the issue was closed by Samsonite before it had actually been resolved or before I had agreed that the matter was closed. The eventual outcome only came after further communication and consultation with me about how I wanted to proceed. To be clear, while Matt from Customer Care was the person communicating with me, I wouldn’t consider the eventual resolution to be to his credit. The issue had already been closed before a satisfactory resolution was reached, leaving me to continue chasing it up and work through the options myself. For a premium luggage brand, I expected a much better online ordering and inventory management experience. If products aren’t actually available, the website shouldn’t allow customers to purchase them, and customers shouldn’t have to chase up their orders to discover stock issues. Very disappointing experience from start to finish
0
C.G. Valkenier
Verifizierte Bewertung
Het handvat van mijn 7 plus jaar oude…
Het handvat van mijn 7 plus jaar oude American Traveler koffertje was kapot. Binnen enkele dagen ontving ik op mijn bestelling een nieuwe handle. Gratis thuisbezorg. Goede service!
0
Pascual Pérez
Verifizierte Bewertung
American Tourister sent me a…
American Tourister sent me a replacement wheel very quickly, free of charge. The suitcase works perfectly . Thanks.
0
Zayt Natalya
Verifizierte Bewertung
Ho comprato circa 7- 8 anni fà la…
Ho comprato circa 7- 8 anni fà la valigia grande da stiva Bon Aire non mi ha dato un minimo di problema. Tutto è perfetto. E direi che non si graffia. La seconda valigia che ho comprato 6 anni fa è un bagaglio a mano soft con 2 ruote, super leggera, pesa 1 kg 500 g. È perfetta! Resiste anche se la spedisco in stiva. La qualità eccelente. Adesso sto pensando di prendere un bagaglio a mano rigido Sound estendibile
0
Winnetou Koslowski
Verifizierte Bewertung
I am very happy with my Samsonite…
I am very happy with my Samsonite Spinner L. The dumb Airport Security broke the TSA Lock wherefore it was only possible to open it with force. Checked the Website of Samsonite and found the spareparts section, asked for a replacement lock and it was sent immediately without charge, arrived a week later. Due to the design it was easy to replace. Now my suitcase is like a brand new one - the lock is working and I can continue to use it safely. Thanks for the great service! Samsonite is was it stands for - Quality!
0
Die Akte
Antwortet zügig
Typische Antwortzeit unter 7 Tagen. Beantwortet 21 % der negativen Bewertungen.
US
Alternativen zu American Tourister
Koffergeschäft-Ranking →Häufige Fragen zu American Tourister
Ist American Tourister seriös?
American Tourister erreicht aktuell 1,9 von 5 Sternen aus 451 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: Unternehmenssitz: US. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden American Tourister?
Kundinnen und Kunden bewerten American Tourister im Schnitt mit 1,9 von 5 Sternen („Mangelhaft“) auf Basis von 451 Bewertungen. 83 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu American Tourister gibt es?
Die bestbewerteten Anbieter in der Branche Koffergeschäft sind WARDOW (4,9 von 5), ANWB Webwinkel (4,5 von 5), NEYE (4,7 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von American Tourister beansprucht?
Nein. Das Profil von American Tourister ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann American Tourister hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet American Tourister auf Bewertungen?
American Tourister: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann American Tourister negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.