aMoonlark Erfahrungen 2026: 1,7 von 5 (100 Bewertungen)

Bewertung

1,7

Mangelhaft · von 5 Sternen

Stimmen

100

100 in den letzten 12 Monaten

Damenmodengeschäft

11%

Anteil 5-Sterne-Bewertungen

Bewertungen (100)

100 in 12 Monaten

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Erfahrung zu aMoonlark schreiben

Anaïs Ottomani Mucchielli

US · 31. August 2026

Verifizierte Bewertung

Grosse arnaque ne commandez pas sur ce…

Grosse arnaque ne commandez pas sur ce site! J'ai passé une commande le 22 Juin et nous sommes le 31 Août et toujours rien. On me dit qu'on ne me rembourse pas la commande mais par contre pour encaisser mon argent ça a été très rapide.

0

31. August 2026

Goddess Hamsini

US · 30. August 2026

Verifizierte Bewertung

A NIGHTMARE

A NIGHTMARE A NIGHTMARE. If you have bought anything from this website you are sure to lose your money and not have even one product shipped to you. It’s been 8 months since I ordered dresses from them(not reading reviews beforehand of course) and I have been constantly begging for the products (as there is no chance to get a refund). They barely respond and every time they respond with the same answer that they are working on it to expedite my item which they never intend to. This company should absolutely be BANNED. I can’t believe that this company exists.  I also had to come here to edit my review because after they saw me write a review they deserved, they contacted me within minutes and asked me to remove this review and give them 5 stars and in exchange they will give me the refund. I declined. So do not get fooled by 5 stars. I saw a couple more reviews where the ladies have gone thru the same issue. They have been asked to remove the review and in exchange and they didn’t. But I understand the ladies who gave 5 stars in exchange for the refund because it’s their hard earned money. To each their own. DO NOT GET FOOLED BY THE 5 STARS REVIEW. And by the way they never stop blackmailing to take money out of your credit card if you do not delete the review. I had to call my bank and inform them. Its been months of harrasment.

0

30. August 2026

aMoonlark

Antwort des Unternehmens · 30. August 2026

Dear Goddess, We are genuinely sorry to see that you have had such a negative impression of your experience with us. However, we would like to clarify that some of the statements in this review do not accurately reflect our actual communication and handling of your case. Our customer service team has been actively responding to your messages and has continued to follow up on the order rather than ignoring your requests. We understand that our replies may not have provided the resolution you wanted at the time, but there is an important difference between not receiving the requested resolution immediately and receiving no assistance at all. Orders that experience delays may require additional processing time due to production, inventory, quality-control, or logistics arrangements. When this happens, our team communicates with the relevant departments and continues to follow up on the order as appropriate. Regarding the statements about contacting you to exchange a refund for a five-star review or attempting to pressure you into removing your review, we strongly disagree with any characterization that our team would use such practices. We respect every customer's right to share their genuine experience, whether the feedback is positive or negative. Our objective is to resolve legitimate order concerns, not to influence customers' reviews. We also understand that you may be disappointed with the time required to resolve your case. We are not dismissing that frustration, and we sincerely apologize for the inconvenience caused by the delay. At the same time, we believe it is important that public statements about our communication and intentions accurately reflect the actual correspondence between the customer and our support team. We remain willing to review the order and all related communication records and to assist with any unresolved issue through our official customer service channels. We respect your right to express your dissatisfaction, but we also hope that the situation can be discussed based on the actual order records and communication history rather than assumptions about our intentions. Kind regards.

Nancy Gonzalez

US · 24. August 2026

Verifizierte Bewertung

I already received my dress.!

I already received my dress.!! I think wait for 4 weeks.

0

24. August 2026

JustAnswer Customer

US · 24. August 2026

Verifizierte Bewertung

Horrible way to run a business

Horrible way to run a business! Promised my dress in two weeks, I received it 6 months later! I will never buy from this company again! Also, the dress is not the same in the picture and poorly made!

0

24. August 2026

aMoonlark

Antwort des Unternehmens · 24. August 2026

Dear JustAnswer, We are sincerely sorry to hear about your experience, especially regarding the extended waiting time and your concerns about the dress you received. We completely understand how disappointing it would be to wait significantly longer than expected, particularly when the item was purchased for a specific occasion. We would like to clarify that we are currently unable to properly investigate the details of your case based solely on the information provided in this review. To make sure we provide an accurate response rather than make assumptions, could you please provide your correct order number or the email address used when placing the order? Once we receive the relevant information, we will carefully verify your order history, processing and shipping records, the product associated with your purchase, and any previous communication with our customer service team. If you believe the dress you received differs from the item you ordered or that there are quality issues, our after-sales team can also review the relevant information and supporting evidence according to our official after-sales procedures. We take your feedback seriously and would appreciate the opportunity to investigate your individual case based on the actual order records and provide appropriate assistance. Please provide your order information so that we can look into this for you. Kind regards.

Pilar Aranda

US · 19. August 2026

Verifizierte Bewertung

Possibly the worst customer service…

UPDATE – August 20: After posting this review, Moonlark responded publicly asking me to continue working with their after-sales team. Unfortunately, I have already exchanged numerous emails with that team. Most importantly, Moonlark confirmed to me in writing: “Once we receive the returned items, we will process a refund of $1,035.00 MXN for you.” I agreed to return the incorrect dress and simply asked for the return address. Their very next response stated that my order was “not eligible for return.” So Moonlark first authorized the return and confirmed my full refund, and then refused the return when I agreed to proceed. I am still waiting for Moonlark to honor the refund they confirmed in writing and provide the return address. Possibly the worst customer service experience I’ve ever had. I ordered a dress from Moonlark that was supposed to arrive before June 29, as I needed it for a specific event. The dress finally arrived almost TWO MONTHS LATE — and, unbelievably, IT WASN’T EVEN THE DRESS I ORDERED. Moonlark acknowledged in writing that they may have packed and shipped the wrong item. Since then, I have exchanged numerous emails with their customer service trying to obtain a refund. Instead of taking responsibility for their mistake, they have repeatedly asked me to pay approximately $30 to ship the incorrect dress back to China, with an estimated return transit time of another 20–25 days. I explained repeatedly that I am perfectly willing to return the dress, but I should not have to pay international shipping to correct their fulfillment error. Their proposed solution was a 10% refund if I kept the dress — a dress I NEVER ORDERED. They also told me their US and UK warehouses were closed for the “holiday season,” despite this correspondence taking place in August. I have now asked for the US return address and the date that warehouse will reopen. After an almost two-month delivery delay, receiving the wrong product, and countless emails without a reasonable resolution, this has been an exhausting experience. I am not asking for anything unreasonable. I simply want a full refund for the dress I ordered and never received, without having to spend more of my own money to correct Moonlark’s mistake. I would strongly recommend thinking twice before ordering from this company.

0

19. August 2026

aMoonlark

Antwort des Unternehmens · 19. August 2026

Dear Pilar, We are sincerely sorry to hear that your experience did not meet your expectations, and we understand how frustrating this situation must have been after waiting much longer than expected for your order. We regret that the delivery took significantly longer than you had anticipated, especially since the dress was intended for an important event. We also understand your concerns regarding the item you received and the after-sales process that followed. If there is any issue with the product you received, including concerns about the item, return arrangements, or your after-sales request, please be assured that our customer service team will review your case according to our official return and after-sales policy. Our team is committed to checking the order details, the relevant evidence, and the applicable procedures so that appropriate assistance can be provided. We understand that repeated communication without the outcome you expected can be disappointing, and we regret that this experience has affected your confidence in our service. If there is any additional information regarding your order that has not yet been reviewed, we encourage you to continue contacting our official after-sales team. We remain willing to review your case carefully and provide assistance based on the actual order details and the applicable after-sales process. Thank you for sharing your feedback. Kind regards.

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Damenmodengeschäft Bekleidungsgeschäft

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Typische Antwortzeit unter 24 Stunden. Beantwortet 99 % der negativen Bewertungen.

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Ist aMoonlark seriös?

aMoonlark erreicht aktuell 1,7 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: Unternehmenssitz: US, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.

Wie bewerten Kunden aMoonlark?

Kundinnen und Kunden bewerten aMoonlark im Schnitt mit 1,7 von 5 Sternen („Mangelhaft“) auf Basis von 100 Bewertungen. 100 davon stammen aus den letzten 12 Monaten.

Welche Alternativen zu aMoonlark gibt es?

Die bestbewerteten Anbieter in der Branche Damenmodengeschäft sind LightInTheBox (1,4 von 5), Halara (4,1 von 5), Boozt (4,1 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.

Ist das Profil von aMoonlark beansprucht?

Nein. Das Profil von aMoonlark ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann aMoonlark hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.

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