Bewertung
1,7
Mangelhaft · von 5 Sternen
Bekleidungsgeschäftarcteryx.com
Arc’teryx Equipment Erfahrungen
1,7von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
100
100 in den letzten 12 Monaten
Bekleidungsgeschäft
14%
Anteil 5-Sterne-Bewertungen
Bewertungen (100)
100 in 12 MonatenIhre Stimme
Erfahrung zu Arc’teryx Equipment schreiben
Michael Buck
Verifizierte Bewertung
Worst customer service of any premium brand
Worst customer service of any major clothing brand I’ve ever ordered from. Ordered on the 20th August for an item that was specified as 3-5 working days for delivery. The item tracker still shows that it is ‘dispatching’ so it hasn’t even been shipped yet. Emailed for an update from the company after 5 days of not receiving any further correspondence. Only to be sent a generic email saying they’d received my query and would be in touch in 12-24 hours. After another 5-6 days I’m still waiting for that response to my original query I did through the website. Absolutely shocking for a premium brand. Would NEVER order from them direct again. Thankfully their products can be bought from other retailers.
0
Richard
Verifizierte Bewertung
Les critiques constructives sur la conception ne semblent pas appréciées chez Arc’teryx
J’ai récemment acheté une paire de bottes Arc’teryx Konseal Trek dont je suis, dans l’ensemble, très satisfait. Après une randonnée de deux jours et 23 km en terrain forestier et montagneux avec une charge d’environ 18 kg (40 lb), j’ai pris le temps de rédiger une évaluation détaillée et constructive du produit. Mon évaluation était très majoritairement positive: excellente structure et maintien, très bon confort après une courte période d’adaptation, bonne adhérence de la semelle Vibram Megagrip et aucune douleur ni ampoule après 23 km. J’y mentionnais également quelques points négatifs basés sur mon expérience: ma préférence pour des crochets de laçage ouverts, le confort et la tenue de tension des lacets originaux ainsi que la tendance de certaines parties de la semelle à retenir la boue et les débris. À ma grande surprise, Arc’teryx a refusé de publier mon évaluation. Le message reçu indique simplement que mon commentaire « ne respecte pas les règles de leur site Web », sans préciser quelle règle aurait été enfreinte ni quelle partie de mon texte posait problème. Je suis très déçu de leur processus d’évaluation. Lorsqu’une critique détaillée, respectueuse et très largement positive est refusée sans explication, cela me laisse malheureusement l’impression que les commentaires constructifs concernant certains de leurs choix de conception ne sont pas particulièrement appréciés. Pour moi, une véritable section d’évaluations doit permettre aux clients de parler autant des qualités que des défauts d’un produit. C’est précisément ce qui permet aux futurs acheteurs de prendre une décision éclairée. J’apprécie beaucoup les bottes que j’ai achetées. C’est donc assez paradoxal que ma principale déception envers Arc’teryx ne concerne finalement pas le produit, mais la façon dont l’entreprise a traité mon évaluation.
0
SusanK
Verifizierte Bewertung
Arc'teryx - Appalling Customer Service!
I don't know how long since I had such appalling customer service from a high-end brand. A jacket to be delivered today has been stuck in Germany because Arc'teryx hadn't prepared the correct paperwork for UPS to ship from the country to the UK. No information was provided to me I had to establish the situation myself. Then having called their customer service I was told by the agent he "wasn't the CEO of the company and could do nothing about it". Not only that, I would have to call UPS myself to give them my details so that they could ship it! Don't go near this brand. Even before the jacket arrived I had huge problems - no jacket and no payment recredited for some weeks until the situation is resolved!
0
A.K
Verifizierte Bewertung
Do not shop at arcteryx
I am a loyal Arc'teryx customer who spends hard-earned money on their products and owns plenty of them. I placed another order on their website, but they are unable to deliver the items. They refuse to cancel the order, and I have no idea when—or if—I will receive it. They haven't charged my account yet, so my funds are essentially being held hostage by them. The customer service is extremely poor considering the price of their products. It is incredible that a company can be so greedy. Customer service Thank you for contacting Arc´teryx. First and foremost, I am very sorry to see that your order xxxxxxxxx has not yet been shipped and I apologise for any inconvenience this may have caused. I have escalated your case to the relevant department to check this further with our warehouse and will get back in touch with you shortly once I know more. Please let me know if you have any questions in the meantime. Kind regards, Me Hello again Yes estimated arrival date was yesterday at the check out, and it is not even shipped. If it is not shipped today please cancel my order and send me a confirmation of cancellation, and make sure not to withdraw money from my payment card. Kind regards Customer service Thank you for your reply. We have reviewed your order and regret to inform you that it is currently experiencing a delay. We recently updated our warehouse management system, which has led to some processing issues. Please be aware that while your order may be cancelled if it remains stuck, there is also a chance it will fully process and ship. An automated email notification will be sent to you in the next few days once your order is updated. Unfortunately, we are unable to manually intervene in this situation as our ordering process is automated. Order cancellations can only occur if the system rejects the order and we are unable to request cancellations any other way. We sincerely apologize for any inconvenience this may cause. We understand this is not an ideal situation. If you do receive the order, we offer a free return policy for any of them, allowing you to get a full refund for the order you return. Thank you for your understanding. If you have any additional questions, please feel free to reach out. Kind regards, Me So you dont want to cancel the order, that makes no sense, the thing with you system is so automated, that you cant manually change status, i dont beleive in that, so the minimum you can do is to tell me when will my order be shipped? Customer service Thank you for your reply. I completely undestand your disappointment with this and I am very sorry for the inconvenience caused on this occasion. If we could cancel, we really would, however, it is not possible since the system is automated so we cannot make any manual adjustments. Order cancellations can only occur if the automated system rejects the order. Our warehouse are currently going through the delayed orders now and hope to have them shipped asap. We have not received feedback yet from our warehouse to if that will be today but you will receive an email as soon as it is. Please let me know if you have any questions. Kind regards, Me Your products are expensive, as a loyal customer i expect some customer service, but no service has been delivered. Why did you not contact me before i contacted you to start with that orders are delayed, you just let the customers wait. Saying asap is not good enough. I need a date for when you will ship my product I dont know status after my last meesage.
0
Nicolas Demaison
Verifizierte Bewertung
Un encouragement pour cette marque qui…
Un encouragement pour cette marque qui a des modèles et des tissus vraiment originaux et de très bonne qualité. Quelques loupés visiblement, avec des fabricants, mais une prise en compte rapide des problèmes et des solutions apportées. (Expérience vécue). Un vrai plus, une marque qui assure un SaV de qualité aussi bonne que ses produits.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
Alternativen zu Arc’teryx Equipment
Bekleidungsgeschäft-Ranking →Häufige Fragen zu Arc’teryx Equipment
Ist Arc’teryx Equipment seriös?
Arc’teryx Equipment erreicht aktuell 1,7 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: der Firmensitz (#110 – 2220 Dollarton Highway, V7H 1A8 North Vancouver, BC, CA) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Arc’teryx Equipment?
Kundinnen und Kunden bewerten Arc’teryx Equipment im Schnitt mit 1,7 von 5 Sternen („Mangelhaft“) auf Basis von 100 Bewertungen. 100 davon stammen aus den letzten 12 Monaten.
Wo hat Arc’teryx Equipment seinen Sitz?
Arc’teryx Equipment hat seinen Sitz in #110 – 2220 Dollarton Highway, V7H 1A8 North Vancouver, BC, CA. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Arc’teryx Equipment gibt es?
Die bestbewerteten Anbieter in der Branche Bekleidungsgeschäft sind TeePublic (4,7 von 5), LightInTheBox (1,4 von 5), QVC UK (4,0 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Arc’teryx Equipment beansprucht?
Nein. Das Profil von Arc’teryx Equipment ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Arc’teryx Equipment hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Arc’teryx Equipment auf Bewertungen?
Arc’teryx Equipment: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Arc’teryx Equipment negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.