Bewertung
2,5
Mangelhaft · von 5 Sternen
Unternehmensdienstleistungenaudi.co.uk
Audi Erfahrungen
2,5von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
550
232 in den letzten 12 Monaten
Unternehmensdienstleistungen
10%
Anteil 5-Sterne-Bewertungen
Bewertungen (550)
232 in 12 MonatenIhre Stimme
Erfahrung zu Audi schreiben
Duncan Heyes
Verifizierte Bewertung
Terrible
Bought a Q5 from Audi Stirling. Initially all was good, sales team were very attentive etc. 3 months after purchasing the car I had an issue with excessive oil consumption. I Iive about 90 minutes away from Stirling so I emailed the dealership. No response from the sales department or the service department, not even an acknowledgment. It seems that once they have your money, they wash their hands of you as a customer. I won’t be buying another Audi.
0
Cat
Verifizierte Bewertung
Audi 2024 A1 keeps deleting stored…
My Audi 2024 A1 keeps deleting stored radio stations on start up, sometimes within an hour or 1 day or 2-3 days. This has gone on for over a year since reporting. Audi response is: if no fault codes show they cant fix it.you dont need a fault code as you can see it with your own eyes. Plenty of Audi forums reporting same fault on line snd report's suggest it will not show in the fault codes readers. Battrey went flat and that was blamed, Battery checked and told it was failing and a new one is £488.00. Not covered as the car has only done to few miles (3000) miles. It had 2600 already when purchased. Still they wont accept warranty. I regret ever buying this our first Audi.Customer Service here in Liverpool has been the worst you could ever experience.booked in again with a six week wait for checking but I am sure I'm wasting my time again. Anyone on here experienced same Audi Fault?
0
Zain Ahmed
Verifizierte Bewertung
Lookers Audi Basingstoke
I cannot praise the team at Lookers Audi Basingstoke enough for their outstanding service and genuine compassion. My wife is currently undergoing chemotherapy and has been quite poorly, and the team went well above and beyond to make things completely stress-free for us. Our warranty claim was fully upheld, and we were kept thoroughly informed and updated at every stage of the process. A special thank you to Shannon for coordinating everything so smoothly, to Tom Alan for his fantastic support throughout, and to Don for his incredible kindness in personally dropping the car back off at our home. That level of thoughtfulness meant an enormous amount to our family during a difficult time. Shannon, Don, and Tom are an absolute credit and a true asset to Lookers Audi. First-class customer care from start to finish — 5 stars without hesitation.
0
Ben
Verifizierte Bewertung
Avoid Harwoods Southampton - Use Poole or Salisbury instead.
To be clear, I love Audi cars and once upon a time would describe myself as a bit of a fanatic, but the overall experience I have had with Audi Harwoods Southampton has seen me ditch the brand all together and move over to Lotus. I'll put the rudeness, lies and chaos that I've experienced at Harwoods Southampton Audi aside and try to be as objective as possible and describe JUST ONE of the many poor experiences I've had there... I bought a brand new A6 Avant from this dealership circa £50K. I was told before the 'pomp and ceremony' of the handover of my new car we should get the 'boring stuff' (the paperwork) out of the way first). It seemed reasonable at the time until I realised what was about to happen. We completed the paperwork and then I was taken to my new car. From 25 metres away I said to the salesman 'That car is damaged', and rightly enough it was. Not only was it damaged, but my brand new car had more miles than you'd ever expect a new car to have on it, and also it never had a factory option which I had paid to be fitted. (The latter is a long story in itself, an option which I never received and was eventually refunded). I tried refusing delivery of the new car and said I'll have the keys to my old car back. I was told by the salesman that as the paperwork was already signed, I no longer owned the old car and the new car is now mine. It was close to closing time, I was 30 Miles from home and had no choice but to take it. That was my first mistake. Over the next couple of days I spoke with the salesman who arranged the repair of the damage and I was offered a service package as a good will gesture as compensation. I felt this was reasonable. As I was on the phone to the salesman, I was pulling bits of protective film from the trim and dashboard of my new car, further evidence that my car hadn't been prepared by the dealership. I questioned if the Pre Delivery Inspection (PDI) had in fact been carried out, I even offered several times to bring the car back to Harwoods to have another PDI performed as I didn't feel it was done properly before the car was handed over to me. I was assured time and time again that the PDI was performed and I should continue to drive my car with confidence. So I was pretty disgusted when..... 18 months later I took my car to a different dealership for it's first inspection. When I went to collect my car I was handed my invoice and 2 x round purple blocks. When I asked what these were, the service guy explained, these are the transportation blocks which the Audi factory fit to the suspension for transportation from the factory to the dealership. These are suppose to be removed during the PDI before the car is handed over. The service guy explained that the handling and suspension of my car would certainly be affected and he was disgusted that Harwoods hadn't removed them. This confirmed to me that no one had bother to PDI my car at Harwoods. I've had the experience of Poole, Truro and Salisbury Audi during the ownership of several of my Audis, their customer service is faultless whilst Harwoods completely misses the mark. If you are tempted to get a car from Harwoods, and for what ever reason you don't have the option to turnaround, jump into your car and head to one of the dealerships mentioned above, my first advice would be; not to sign any paperwork, handing over your existing car as part ex, or to receive your new car without inspecting it thoroughly first.
0
Sue Mundicha
Verifizierte Bewertung
Unpleasant customer service
On the 11 August, 2026, the staff named Alexia Efthymiou at the workshop, was very to me when I called to enquire what time to pick up my car and also when my son went to the workshop to pick up the car. She has not professional business decorum. She needs training on how to communicate better with customers. I have been a long term customer for 11 years and both my son and myself have never experienced such service. She does not represent the service we have enjoyed in the past. I would not like to deal with her in the future. I also had similar very rude experience on the 21st August from Monica another workshop staff relating to the same issue that my car is having of an air bag light that keeps coming up on the dashboard. I had received an email to bring the car back for service on the same day 21st August 2026. When I asked to Monica to speak to the manager she put through to Alexia who was rude again to me. The call from one of the manager at the workshop did not resolve the complaint that I had about the unpleasant experience I had from the 2 members of staff at the workshop. I would like it investigate and resolved and look forward to a written outcome.
0
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