Geschäft für Mobiltelefonzubehör aulumu.com

aulumu Erfahrungen

3,9von 5 · Gut

47 Bewertungen

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Bewertung

3,9

Gut · von 5 Sternen

Stimmen

47

45 in den letzten 12 Monaten

Geschäft für Mobiltelefonzubehör

77%

Anteil 5-Sterne-Bewertungen

Bewertungen (47)

45 in 12 Monaten

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Stone

US · 28. August 2026

Verifizierte Bewertung

I received an item and wanted to return…

I received an item and wanted to return it unopened. Unfortunately, because the company is located in China, the customer service is zero. I doubt after 2 weeks of trying to negotiate a return that they will ever take back the phone case. I would not use again.

28. August 2026

aulumu

Antwort des Unternehmens · 28. August 2026

Hello Stone， Thank you for sharing your experience. We’re sorry that the return process did not meet your expectations. We completely understand that when an item is unopened and you decide you no longer need it, you would expect the return process to be as straightforward as possible. We also regret that the communication during this process has taken longer than expected and caused frustration. We want to reassure you, and anyone reading this review, that we do take customer requests seriously. Our team has been working to communicate with you and find an appropriate way forward, and we have no intention of leaving your request unresolved. We’re sorry that this experience has affected your impression of our brand. We would still very much appreciate the opportunity to resolve the matter with you directly and find a solution that is fair and reasonable. Please feel free to continue communicating with our customer service team, and we will do our best to assist you. Best Regards, aulumu Team

Patrick Eisele

US · 26. August 2026

Verifizierte Bewertung

Zfold8 case, finger weg.

Finger weg von dem case. Ich habe das nicht mal 1 woche und das front case löst sich schon. Die Klebestreifen sind ein Witz. Die front ist auch so schlecht verarbeitet, die Kanten sind nicht gerade sondern komplett schief. Rücksendung kann man auch vergessen da so ein Schild angebracht ist und wenn man das entfernt kann man nicht mehr zurückschicken. Bleibt fern von solchen resellern die aus China ware teuer weiterverkaufen.

26. August 2026

aulumu

Antwort des Unternehmens · 26. August 2026

Hello, Patrick Eisele Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations. At aulumu, customer satisfaction is always our top priority. We put great care into designing and inspecting every product before it reaches our customers, and we are disappointed to hear that your experience was not the one we hoped to provide. We understand how frustrating it can be when a product does not meet your expectations, and we take every customer concern seriously. We would sincerely appreciate the opportunity to look into your case and help resolve the issue for you. Please reach out to our support team with your order details, and we will work with you to find the best possible solution. Thank you again for sharing your feedback. Your comments help us continue improving our products and customer service. Best Regards, aulumu Team

Sergio Porteros

US · 20. August 2026

Verifizierte Bewertung

A product bought 8th of august and…

(Now your answer telling me bullshit that is not between 4-7 days, so change in your website because is really easy to read between 4-7 to Spain) A product bought 8th of august and still waiting, supposed to come the 24th….when the website says between 4-7 days….is almost 16 days and nothing…Also take so long to have an answer and seem they do not care too much about the clients.

20. August 2026

aulumu

Antwort des Unternehmens · 20. August 2026

Dear Sergio, Thank you for your message. We completely understand your frustration, especially after waiting longer than expected for your order, and we sincerely apologize for the inconvenience and disappointment this delay has caused you. Regarding your order, it was processed and shipped on August 9 as scheduled. During the international transit process, the package was selected for customs inspection, which resulted in some additional waiting time. We sincerely apologize for the delay and any confusion this may have caused. We would also like to clarify the shipping timeframe shown on our website. The 4–7 day delivery estimate refers specifically to our Express Shipping service, while Standard Shipping to Europe generally takes around 6–15 business days. Since your order included one of our newly released products, it was shipped through our Standard Shipping service. We have checked your latest tracking information, and the package has now arrived in Spain. According to the latest update on August 21, it is currently being handled by the local delivery provider and is already in the final delivery stage. It should be delivered to you as soon as possible. We also sincerely apologize that our previous response was not as prompt as you expected. We understand that timely communication is an important part of the customer experience, and we are continuously working to improve our response speed and service quality. Please rest assured that we will continue monitoring your shipment until it is successfully delivered. Thank you again for your patience and understanding. If you have any further questions, please feel free to contact us anytime, and we will assist you as soon as possible. Best regards, Aulumu Team

miLt On

US · 19. August 2026

Verifizierte Bewertung

Sophisticated and Amazing

it was superb and exactly what I was looking for! Thank you so much!

19. August 2026

carl willingham

US · 18. August 2026

Verifizierte Bewertung

customer service sucks

the case is nice so far.... but i ordered a mag stand and it was not shipped to me and they said it was but it was not in the bag. bag was not open or torn in any way then told me to file an insurance clam every email is next day and serval email were the same email as the first email

18. August 2026

aulumu

Antwort des Unternehmens · 18. August 2026

Hi, Carl Thank you for sharing your feedback. We’re glad to hear that you like the case, and we’re truly sorry for the inconvenience caused by the missing Mag Stand in your package. We have been actively trying to assist you and investigate this issue. According to your feedback, the package arrived without any visible damage or signs of being opened during delivery. Since the package appeared intact, we need some additional information, such as photos or a short video of the package and the items received, to help us better understand what happened. The photos/videos are not intended to make the process difficult for you. They will help us work with our warehouse team to check the packing process and investigate whether there was any issue before shipment. Without this information, it is very difficult for us to identify where the issue occurred and provide the most effective solution. We sincerely hope you can provide the requested details so we can continue investigating and assist you as soon as possible. We appreciate your patience and cooperation, and we will do our best to resolve this matter.

Die Akte

Geschäft für Mobiltelefonzubehör

Antwortet blitzschnell

Typische Antwortzeit unter 24 Stunden. Beantwortet 56 % der negativen Bewertungen.

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Häufige Fragen zu aulumu

Ist aulumu seriös?

aulumu erreicht aktuell 3,9 von 5 Sternen aus 47 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: Unternehmenssitz: US. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.

Wie bewerten Kunden aulumu?

Kundinnen und Kunden bewerten aulumu im Schnitt mit 3,9 von 5 Sternen („Gut“) auf Basis von 47 Bewertungen. 45 davon stammen aus den letzten 12 Monaten.

Welche Alternativen zu aulumu gibt es?

Die bestbewerteten Anbieter in der Branche Geschäft für Mobiltelefonzubehör sind CeX/WeBuy - United Kingdom (3,9 von 5), AV Cables (4,0 von 5), CASETiFY (3,8 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.

Ist das Profil von aulumu beansprucht?

Nein. Das Profil von aulumu ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann aulumu hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.

Antwortet aulumu auf Bewertungen?

aulumu: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.

Kann aulumu negative Bewertungen löschen lassen?

Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.

Wir löschen keine Bewertungen.

Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.

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