Bewertung
3,4
Durchschnittlich · von 5 Sternen
Transportdienstaustria-taxi.at
Austria Taxi Erfahrungen
3,4von 5 · Durchschnittlich
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
46
11 in den letzten 12 Monaten
Transportdienst
54%
Anteil 5-Sterne-Bewertungen
Bewertungen (46)
11 in 12 MonatenIhre Stimme
Erfahrung zu Austria Taxi schreiben
Stefan “Mr N”
Verifizierte Bewertung
Fully documented case (booking #179388
Fully documented case (booking #179388; all emails plus a screen recording of the complete booking process): We booked an airport transfer (Bad Hofgastein → Salzburg Airport, pickup 23 August) on 30 July at 05:54 and cancelled it 26 minutes later, at 06:20, through the company's own confirmation link. The company confirmed the cancellation the same morning. Pickup was 24 days away — and by the company's own process, driver contact details are only sent shortly before a transfer; none had been issued. The company refuses to refund a single euro of the €189.95 paid. Their justification: we did not select "Cancellation Protection". Our screen recording of all four booking steps shows that no such option exists anywhere in the booking process — the extras page offers ski equipment, child seats, an extra stop, a bicycle and a wheelchair; the payment page shows only the price. Their refusal email also cites a "cancellation fee" that appears nowhere in their own published terms. Those terms instead state that without the (never offered) protection, 100% of the payment is retained — no matter when you cancel. What consumers should know before booking: "austria-taxi.at" displays a London phone number (+44), but the operator is Connecto Mare d.o.o., seated in Split, Croatia, which describes itself in its own terms as a mere intermediary — not the carrier — and prescribes Croatian law and the courts of Split. In our assessment, a clause keeping 100% of the price after a cancellation made 26 minutes post-booking is precisely the type of term listed as unfair in Annex 1(d) of EU Directive 93/13 and invalid under German consumer law (§ 648, §§ 307, 309 BGB). We are now recovering the amount via credit-card chargeback and have involved the European Consumer Centre (ECC-Net). Our advice: check who you are actually contracting with and where that company is seated before you book — and pay by credit card only, as it is the only realistic way to get your money back. Update 12. August: Unfortunately, this response does not address the issue at all. Austria Taxi’s actual position communicated to us was that there will be no refund because we did not purchase “Cancellation Protection.” That is precisely the problem: there was no Cancellation Protection available to purchase. We have a screen recording of the entire booking process, from the first page through payment. It shows every option presented to the customer. The extras offered were ski equipment, child seats, an additional stop, a bicycle and a wheelchair. No cancellation protection or cancellation package was offered at any stage. So simply stating here that the matter has been “resolved” does not answer the central question: How could we have purchased a cancellation option that your own booking system never offered us? For context, the booking was cancelled through Austria Taxi’s own cancellation link only 26 minutes after it was made, with the transfer still 24 days away. The cancellation was confirmed by the company that same morning. Nevertheless, Austria Taxi / Connecto Mare d.o.o. is retaining 100% of the €189.95 payment. Nothing has therefore been “fixed” or “resolved” from our perspective. No refund has been issued. We have preserved the complete booking process and correspondence as evidence. A link to the unedited screen recording of the booking process will follow, together with a dedicated page documenting the case and the correspondence. We would still welcome Austria Taxi / Connecto Mare d.o.o. reconsidering its position and issuing the refund. If the company does so, we will of course update this review accordingly. Until then, their public response unfortunately does not address the substance of the complaint.
0
emma gonzalez
Verifizierte Bewertung
Friendly and reliable
Friendly and reliable
0
Michael L
Verifizierte Bewertung
Excellent driver
Excellent driver, on time and great service
0
Franka
Verifizierte Bewertung
Very reliable company
Well organised company On time, good cars and safe and very friendly drivers for both transfer days Next time again!
0
BEATA
Verifizierte Bewertung
Wir waren sehr zufrieden
Wir waren sehr zufrieden. Fahrer war punktlich und freundlich.
0
Die Akte
Antwortet zügig
Typische Antwortzeit unter 7 Tagen. Beantwortet 25 % der negativen Bewertungen.
Österreich
Alternativen zu Austria Taxi
Transportdienst-Ranking →Häufige Fragen zu Austria Taxi
Ist Austria Taxi seriös?
Austria Taxi erreicht aktuell 3,4 von 5 Sternen aus 46 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: Unternehmenssitz: Österreich, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Austria Taxi?
Kundinnen und Kunden bewerten Austria Taxi im Schnitt mit 3,4 von 5 Sternen („Durchschnittlich“) auf Basis von 46 Bewertungen. 11 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Austria Taxi gibt es?
Die bestbewerteten Anbieter in der Branche Transportdienst sind Bring Danmark (4,7 von 5), Bring Sverige (4,3 von 5), dao (4,0 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Austria Taxi beansprucht?
Nein. Das Profil von Austria Taxi ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Austria Taxi hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Austria Taxi auf Bewertungen?
Austria Taxi: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann Austria Taxi negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wo ist Austria Taxi im Handelsregister eingetragen?
Öffentliche Registerdaten zu Austria Taxi sind über das Firmenbuch einsehbar.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.