Bewertung
1,3
Schlecht · von 5 Sternen
Avianca Erfahrungen
1,3von 5 · Schlecht
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
1.125
339 in den letzten 12 Monaten
Flugsuchmaschine
5%
Anteil 5-Sterne-Bewertungen
Bewertungen (1.125)
339 in 12 MonatenIhre Stimme
Erfahrung zu Avianca schreiben
Tony F
Verifizierte Bewertung
Avianca’s $50 “Goodwill” Voucher Cancelled Our Flights and Left Our Children Stranded in Colombia
We flew in to Medellin on 8/23. On 8/27, we received an email saying the following: “due to a situation beyond the airlines control, the boarding process for your flight took longer than expected. In this occasion, as a gesture of goodwill, we have issued you an EMD voucher that you may use for the full or partial payment for Avianca products and services”. When we clicked the link, we were told a $50 refund was on its way. However, when we went to check in on 8/30, we discovered our reservation was cancelled. After two hours on the phone and another two hours at the airport, we were told “there is nothing we can do” and that we would have to purchase new tickets at a cost of $2,262 each. We originally paid $500 for round trip tickets. Avianca refused to help and left my children stranded in a foreign country. Nothing in their email said anything indicating accepting a $50 voucher would cancel our flight. Not one single agent showed any willingness to do anything to help. We had to spend $2000 on another airline plus hotel and transportation a day later to make sure our children get home. I have never seen such fraud and incompetence in decades of flying.
0
Disposable Email
Verifizierte Bewertung
Incredible.
Incredible.
0
sarah
Verifizierte Bewertung
believe the reviews
believe the reviews, worst airline i’ve been on so far. half their workers are rude, plus making me check my bag when a local beside me had the same exact bag as me. and taking our expensive items, that they did have the ability to write a security clearance for, after we already traveled with those items on two of their flights a week before. trust me…. pick any other airline. this is not my first bad experience with them.
0
CC
Verifizierte Bewertung
Why Make People Check Their Bags During Boarding On an Empty Flight?
The Worker at the Gate Desk before boarding the flight made us Check our Bags Last Minute and when we walked on the plane there was So Much Space both in the overhead cabins and in the seats. This plane was not jam packed with people at all. So her decision to force us to check our bags really screwed us over + delayed our travel process, we had a whole other separate drawn out journey after this flight and could have gotten out earlier but she caused us a lot more time and stress. Also our bags do meet the travel size requirements. There was SOOO MUCH SPACE for everyone's bags on board, and many people had empty seats next to them as the flight was not full, what she did was very unnecessary. Unfortunately the only person we could discuss this with was the flight attendant on the plane. She agreed and said there is indeed a lot of space still. I think that these clerks/workers at the gates should be given accurate info on how full an actual flight is instead of just guessing or making stuff up in their head and affecting people's travelling process with their reckless decisions. Other people were able bring their bags, why she singled us out I don't know, the interesting thing though is karma is real and what you do onto others may indeed come back to bite you, that's how this universe works. The little dry snacks they gave to passengers on this flight were terrible. Thankfully had grabbed some food before the flight but the snacks they gave on board tbh they're not something for human consumption. They tasted so bad, like a snack for a dog. Disgusting, who thought that was acceptable to give to passengers? I feel bad for the other passengers that did not pack food or buy something bcuz those snacks on board like I said were absolute cr**. Bad company, definitely do not recommend.
0
Magda Peña
Verifizierte Bewertung
Es una vergüenza de compañía 😡
Es una vergüenza de compañía 😡 Tenía el vuelo el 23 a las 17:20 y por culpa de una persona intoxicada q iban con un grupo de 60 personas nos han desalojado a todos y ahora nos toca dormir aquí en el suelo del aeropuerto con mis 2 hijos menores de edad y mi marido, además solo nos han dado 20 dolares para cada persona para comer, cuando aquí solo 1 botella de agua pequeña vale 5 dolares, la única solución es volar a las 4 de la madrugada del día 24 o q nos devuelven el dinero y que nos busquemos la vida, no nos han querido dar ni una hoja para la reclamación, por q según nos dicen q no tienen y q hay q entrar a la página, son unos sinvergüenzas, podían a ver actuado de otra manera y darnos otras soluciones
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
US
Alternativen zu Avianca
Flugsuchmaschine-Ranking →Häufige Fragen zu Avianca
Ist Avianca seriös?
Avianca erreicht aktuell 1,3 von 5 Sternen aus 1.125 unabhängigen Bewertungen — Gesamturteil „Schlecht“. Zur Einordnung: Unternehmenssitz: US, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Avianca?
Kundinnen und Kunden bewerten Avianca im Schnitt mit 1,3 von 5 Sternen („Schlecht“) auf Basis von 1.125 Bewertungen. 339 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Avianca gibt es?
Die bestbewerteten Anbieter in der Branche Flugsuchmaschine sind eDreams (4,4 von 5), Opodo (4,2 von 5), Volotea (3,5 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Avianca beansprucht?
Nein. Das Profil von Avianca ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Avianca hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Avianca auf Bewertungen?
Avianca: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Avianca negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.